Question about Dell Office Equipment & Supplies
First try this. Turn off the printer, remove all the cartridges, drum, open all the doors and remove all the trays. Now verify that there's no actual paper jam by exploring through the inside of the printer. You can use a blower to blow any dust or pieces of paper, etc.. from the printer. Now use the manual feed and put in thicker paper several times (push in and pull out). Again reinstall and reconnect every components and boot the printer. If the actual printer's paper sensor isn't broken or stuck or twisted, this will definitely clear the paper jam message on the printer.
If the problem persists, please download this small text file and follow the instructions (click here). [this tutorial may varies model, but the procedures are more or less similar] Open the link, click "Download Now" button, wait for 20 seconds and again click "Download File Now" link and read the instructions and follow step by step.
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Posted on Aug 17, 2010
Hello,There could be something blocking the paper input, turn it upside down
and give it a shake, or if possible take the top off and have a look
around for any obstructions
Posted on May 30, 2010
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Posted on Jan 02, 2017
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