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I recently bought a norfrost chest freezer model c6aew,the freezer did not come with a manual or guide.i switched on the freezer set the dial to seven waited 24hrs and put some food into the freezer to freeze,two days later the food is still not frozen, but when i put the boost switch on it freezes the food fine but then i turn the boost switch off and my problem starts .... can anyone help ? do i have to fill the freeze completely with food to have it working properly ?

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Can't help I'm afraid, but we have exactly the same problem with exactly the same model. Ours did work for nearly 2 years, but recently only works with the boost button pressed in. I suspect the thermostat is not working as the boost button over-rides the thermostat to give max cooling. Your freezer is new so get it exchanged; it certainly doesn't need to be full to work!

Posted on Feb 26, 2011

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