Question about Canon i860 InkJet Photo Printer

2 Answers

I keep getting the following message when I try to print: "The used ink tank is full. Cancel printing, turn printer off, then back on. If it doesn't clear, see printer manual for more details." I've followed these instructions, but I still can't do printing.

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  • howardkleima May 29, 2010

    The first expert didn't appear to be familiar with my particular printer. It is a Canon i860 Photo Printer. I keep getting the message "the used ink tank is full". I've cleaned the print head. However, i still am getting the same message. I can't locate the pads that absorb the ink. They should be underneath the print head but I can't find them there. I am also getting a brown (rather than green) light above the second button. Finally, the cartridge case no longer moves to the center.

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2 Answers

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  • Master
  • 2,923 Answers

It seems that you cleaned the ink tank or replace the ink absorber, but you're still getting the error message, am I right?

If that's the case, try to clear the error. Here's how:

1: Remove Cartridge
2: Unplug the AC Power Cord
3: Hold down the RESUME button
4: Release RESUME after plugging in the AC Power cord.
5: Press the RESUME once within 5 seconds and release the RESUME .
6: Press and HOLD RESUME for two seconds or more and release it.
7: Press and HOLD RESUME for two seconds or more and release it.
8: Unplug AC Power Cord to set data.

Please let me know if these steps did not help.

Thank you and good luck!

Posted on May 29, 2010

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  • Master
  • 8,619 Answers

Hi


Thanks for using FixYa. To start with clean the print head. To clean the print head take a hot water towel with the printer unplugged and the cartridges out, clean it till the time you see there is no ink residue on the towel. If after doing this still the issue is not resolved then please follow this reset procedure:

1.Disconnect the power cable.
2.Hold downOn/Offbutton.
3.Reconnect the power cable.
4.With the power button still down, press theStop/Resetbutton twice.
5.Release theOn/Offbutton.
6.The printer is now in factory mode (wait untilidleis displayed)
7.Press the right arrow button (next to theOKbutton) repeatedly untilShipping Mode 3is displayed.
8.Press theOKButton
9.Wait until “Without Cleaning” is displayed and then press theStop/Reset button once.
10.A test page should print.
11.Open the cover. (the cartridges should position themselves at the far left – the cartridge removal location)
12. Disconnect the power cable. 13. Remove both cartridges. 14. Close the cover. 15. Reconnect the power cable. 16. Press the On/Off button. 17. Wait until a Replace Cartridges message is displayed. Now insert the cartridges. 18. Wait until the printer is operating in its normal mode. The display shows the normal start menu (i.e.: Copy).

Please do accept the solution if the issue is resolved or post a comment for further assistance.


Thanks
Rylee

Posted on May 29, 2010

  • 1 more comment 
  • howardkleima May 29, 2010

    I don't precisely understand the names of all the words you use in your message.
    (1) How (where) are things things displayed? I assume they would be displayed on the computer screen. This hasn't happened.
    (2) I have only two buttons on my printer. The first is the "on/off" button. The second one generally is associated with a green light. When i have to resume printing, the light becomes brown. Above the second button are two symbols. The first is a circle containing a triangle. The second is an arrow. Above the "on/off" button is a circle pierced by a pair of vertical straight line segments on top.
    (3) I am not getting any of the messages you say should appear on the screen.
    Help would be appreciated.

  • Rylee Smith
    Rylee Smith May 29, 2010

    Okay then hope you know that this issue is caused due to the waste ink tanks(absorber). Ink
    absorber (waste ink pads) is a sponge pad that is
    located under the chamber where you insert the cartridges. You can locate the
    waste ink pads to the right of the cartridges. Open the cover, move the
    cartridges to the centre, and then press the pad of absorbent paper towel onto
    the waste ink pads. This will absorb a lot of ink in the pads and that will
    remove the warning after you reset the printer waste ink tank counter. Another
    thing you can do is to completely replace the waste ink pads or maybe take a
    hot water towel and clean it till the time you see no ink residue on the towel
    & then let it dry out. You can reset your Canon Printer by following this
    procedure—





    1) With the printer powered off but connected to a
    power source, press the Power button while pressing and holding the Stop/ Reset
    button.


    2) When the Power is lit, press the Stop/Reset
    button two times while pressing and holding the Power button.


    3) When releasing the Power button and the Stop /
    Reset button (regardless of order), the printer will move into a service mode.
    (Waiting for menu selection)


    4) When the on/off lights in green, press the
    Stop/Reset button 4 times for waste ink counter reset.


    5) Turn off the printer. (It must be turn off)
    then turn it on again.








    Please do
    accept the solution if the issue is resolved or post a comment for further
    assistance.









    Thanks


    Rylee

  • Rylee Smith
    Rylee Smith May 29, 2010

    The first expert was familiar and thats the reason I have provided you the steps to clean the waste ink tank.

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1 Answer

My MP510 was just printing fine then went to rear feed and now all I get is a flashing green and yellow lights


review this to determine your problem.. If all else fails simply unplug your printer wait a minute and plug back in.

Handling Error Messages


When a printer error occurs, the POWER/ERROR lamp flashes.
The number of flashes indicates the type of error that has occurred.

Count the flashes and take the appropriate
action to correct the error.
Number of Flashes
Possible Cause
Try This
Two flashes Printer is out of
paper/Paper does
not feed
Reload paper in the Sheet Feeder or Cassette and press the RESUME/CANCEL
button.
Three flashes Paper jam/Paper
Output Tray is
closed
Clear the jammed paper, reload paper in the printer, then press the RESUME/
CANCEL button. If the Paper Output Tray is closed, open it.
See “Paper Jams” on page 72.
Four flashes Empty ink tank Press the RESUME/CANCEL button to resume printing with an empty ink tank.
Replace it with a new ink tank immediately after the printing. It may damage the
printer if you continue printing with an empty ink tank.
See “Replacing an Ink Tank” on page 42.
Five flashes Print Head not
installed/Print
Head not installed
correctly/Defective
Print Head
Install the Print Head. If the Print Head is already installed, remove the Print Head
and check the electrical contacts for foreign matter, then reinstall.
After reinstalling the Print Head, you may need to realign it.
If this error still remains, the Print Head may be damaged. Contact the Customer
Care Center.
Six flashes Inner Cover is open Close the Inner Cover and press the RESUME/CANCEL button.
Eight flashes Waste ink absorber
almost full
The printer has a built-in waste ink absorber for the ink used during Print Head
Cleaning.
Eight flashes indicates that the waste ink absorber is nearly full.
Press the RESUME/CANCEL button to cancel the error so you can continue printing.
Before the waste ink absorber becomes completely full, contact the Customer Care
Center.
Nine flashes A specified period
of time has elapsed
without receiving a
response from the
digital camera/The
digital camera or
digital video
camcorder
connected is not
compatible with
this printer

Disconnect the camera cable, press the RESUME/CANCEL button and reconnect
the cable.

If the error is still unresolved, there is a possibility that you are using a digital
camera or digital video camcorder that is not supported by this printer. Use a
digital cameras or digital video camcorder compatible with this printer

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1 Answer

How do I empty the use ink tank?


You can still order the ink absorbers for this model, but only a shop can access the diagnostic mode to reset the counters and clear the error code.

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My Canon I550 quit printing.


An error has occurred in the printer. The number of flashes indicates the type of error, as outlined below. Check the cause and take the appropriate action.
bullet.gif Two flashes: Out of paper or paper feed error
Replace the paper correctly and press the RESUME/CANCEL button.
bullet.gif Three flashes: Paper jam
If paper has jammed in the printer, clear the jam, replace the paper in the printer correctly and press the RESUME/CANCEL button.
See Paper Jams
bullet.gif Four flashes: Empty ink tank
If you press the RESUME/CANCEL button, it will continue printing with an empty ink tank. However, when printing is finished, replace the ink tank immediately. If you continue printing with an empty ink tank, it will be a cause of trouble.
See Replacing an Ink Tank
bullet.gif Six flashes: No print head installed
Install a print head.
bullet.gif Seven flashes: Defective print head
Contact a Canon service representative.
bullet.gif Eight flashes: Waste ink tank almost full
The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing. Before the waste ink tank becomes completely full, contact a Canon service representative.
i_note_us.gif Note
Canon recommends to call for service as soon as this error occurs. Once the waste ink tank becomes completely full, printing will no longer be possible.
bullet.gif POWER lamp flashes alternate green and orange:
An error that requires contacting a Canon service representative may have occurred.
Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on.
If the problem remains, contact a Canon service representative.

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2 Answers

When i turn my printer on the light flashes green once and then orange 5 times. cannot get past this stage - any ideas?


Here are all the flashing explanations:

Two flashes: Out of paper or paper feed error

Reload the paper correctly and press the RESUME/CANCEL button.

Three flashes: Paper jam

If paper has jammed in the printer, clear the jam, reload the paper in the printer correctly and press the RESUME/CANCEL button.

See Paper Jams

Four flashes: Empty ink tank

If you press the RESUME/CANCEL button, it will continue printing with an empty ink tank. After printing is finished, replace the ink tank immediately. If you continue printing with an empty ink tank, it may cause damage to your printer.

Refer to your Quick Start Guide for instructions on how to replace an ink tank.

Five flashes: No print head installed/Defective print head

Install the print head. Also, ensure that the protective tape has been removed.

If reinstalling the print head does not solve the problem, replace it with a new one. Contact the Customer Care Center.

Eight flashes: Waste ink tank almost full

The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL button to cancel the error so you can continue printing. Before the waste ink tank becomes completely full, contact the Customer Care Center.

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Status Monitor informs of Ink levels requiring me to press resume button during and after each print job.


What it means is the tank to collect waste ink (from cleaning etc) is full.
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Canon S 520 doesn`t print


Two flashes: Out of paper, paper jam or paper feed error
Replace the paper correctly and press the RESUME/CANCEL button.
If paper has jammed in the printer, clear the jam and press the RESUME/CANCEL
button.

Three flashes: Paper jam
If paper has jammed in the printer, clear the jam, replace the paper in the printer
correctly and press the RESUME/CANCEL button.

Four flashes: Empty ink tank
One of the ink tanks is empty. Replace it.

Six flashes: No print head installed
Install a print head.

Seven flashes: Defective print head
Remove and reinstall the print head.
Also, ensure that the protective tape has been removed. If reinstalling the print head
does not resolve the problem, replace it with a new one.

Eight flashes: Waste ink tank almost full
The printer has a built-in waste ink tank for the ink used during print head cleaning. Eight
flashes indicates that the waste ink tank is nearly full. Press the RESUME/CANCEL
button to cancel the error so you can continue printing. Before the waste ink tank
becomes completely full, contact a Canon service representative to have the waste ink
tank replaced. Canon recommends to call for service as soon as this error occurs. Once
the waste ink tank becomes completely full, printing will be no longer
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Problem with printing


Sorry the manual doesn't help much either... this is what it says, "POWER lamp flashes alternate green and orange Turn the printer off and unplug the printer from the power supply. Plug the printer back in and turn the printer back on. If the problem remains, contact a Canon service representative."

You could try the following reset code which works when reseting after emptying the waste ink tank:

Turn off printer
2. Hold down Resume button and press Power button.
3. Keep holding down Power button and let Resume button go.
4. Press Resume button 2 times then let BOTH buttons go.
5. Green lights will flash and then stop blinking.
6. When green lights are solid, press the Resume button 4 times.
7. Press the Power button and the printer should turn off, if not, press the Power button once more.
8. Your printer should respond as normal.


Hope it helps

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