Question about Canon IXUS 80 IS Digital Camera

1 Answer

Lens won't retract - shows lens error message - probably got snad in it. Does it come apart to clean?

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Brigadier General:

    An expert that has over 10,000 points.

  • Master
  • 11,967 Answers

Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on May 29, 2010

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

Tip

Sanyo digital camera showing lens error 1114 or 112


Hi.

If your Sanyo digital camera is not starting and you get lens error 112 or lens error 1114 prompted on display, that means that the lens is getting stuck, and cannot extend or retract fully. The controller board detects the error on startup, and shuts down after displaying the error message.
This errors usually happen because of dirt, or because the lens mechanis mis damaged in consequence of a shock.

If lens does not retract, try helping the lens back, without putting too much strenght, while you turn off the camera at he same time.
If the lens does not extend, try tapping softly the back of the camera to help lens out, while you turn off the camera at he same time.
If the camera had been exposed to sand or dust, try blowing canned air on the lens.

If this does not work, the lens assembly must be taken apart completely and re-assembed, and for that you need a camera repair shop.

Also call the number listed on the owners manual to get support from the manufacturer.

Check also the links below for more troubleshooting in case of lens error:

Lens not retracting on digital camera.

Lens Error.

on Apr 09, 2010 | Cameras

1 Answer

Lens error - clicking/gravelly sound when opening and closing and zooming. Comes up with 'lens error' on camera


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Aug 18, 2010 | Canon PowerShot A480 Digital Camera

1 Answer

Lens won't retract


Lens probably does not extend or retract because of debris or a misaligned gear box. The lens can in about 50% of the cases be repaired without having to replace it. Try to return to manufacturer first. If you're out of warranty, there are third party place that fix them such as camera lens repairs. If you want to do it yourself, there are also free camera repair guide websites that show you how to replace the lens, the replacement part is usually available on ebay.

Jul 07, 2010 | Kodak Easyshare M753 Digital Camera

1 Answer

My lens is stuck and the message says lens error restart camera and nothing happens. What is the problem and can I fix it?


The lens has probably got something in the retraction mechanism that is stopping it retracting. This can be something as simple as sand or grit or as a result of a drop or knock. In most cases the camera will need to be stripped apart to remove the lens assy before it can be repaired. This is best left to a professional camera repair shop.

Dec 23, 2009 | Canon PowerShot SX100 IS Digital Camera

1 Answer

PowerShot SD630 lens stuck out, says lens error, restart camera


This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Apr 20, 2009 | Canon PowerShot SD630 Digital ELPH / IXUS...

2 Answers

PowerShot SD630 lens stuck out, says lens error, restart camera


I've had similar problems with various versions of this camera. Here's the fix, if all else fails. These are step-by-step instructions to take apart and fix the camera's lens error. http://johnsmouth.wordpress.com/2010/12/01/lens-error/

Mar 24, 2009 | Canon PowerShot SD630 Digital ELPH / IXUS...

1 Answer

System Error


I had the same problem. It was because the lens had just begun to retract and then jammed. I tried pushing back it in to no avail. I was considering it was time for a new camara anyway. Hoping to get a little more life out of it, with nothing to lose I was about to take it apart to see if I could clean out any obstruction as other posts had reccommended. Before I did that, I let my Mr. Goodwrench cousin take a look at it. Instead of trying to force the lens back in, he pulled it out. Apparently the slight play in the lens allowed him to do so and whatever was jamming the lens from retracting must have fallen out. Suddenly, the lens retracted and the camara is working fine. So before you throw the camara away or take it apart, try pulling out on the lens housing. You may also have to move it slightly back and forth while pulling out to get whatever is jamming the lens to move out and away releasing the lens to retract again.

Oct 25, 2008 | Nikon Coolpix 775 Digital Camera

1 Answer

Sony cyber-shotdsc-w50 lense won,t retract when switching power off. when switching on screen message displays turn power off and on again


you must reset the lens this means taking the camera apart and reseting the lens.call 423-790-1480 and I'll explain whats envolved.

Sep 24, 2008 | Cameras

3 Answers

Dsc w7


While turning in off softely press the lense in and out a couple of times. The lense would retract. If not fully, but most of the way, push the lense a little harder in until completely retract. If you turn it on, I should work fine. The reason the lense does not retract is most likely some dust in there somewhere. If it did not help, you would have to open the lense and clean it and close the lense.

I hope it helps,

Jul 13, 2008 | Sony Cyber-Shot DSC-W7 Digital Camera

Not finding what you are looking for?
Canon IXUS 80 IS Digital Camera Logo

Related Topics:

176 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Cameras Experts

kakima

Level 3 Expert

102366 Answers

TC CAMERA REPAIR.Com...

Level 2 Expert

168 Answers

old marine
old marine

Level 3 Expert

1973 Answers

Are you a Canon Camera Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...