Question about Weber Genesis E-310 Gas Grill

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The pilot light is on but it won't flame

The grill is clean, full tank of gas, a new batter in the ignition switch the pilot ignites but there is no flame

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6 Suggested Answers

6ya6ya
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Posted on Jan 02, 2017

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  • 32 Answers

SOURCE: Kenmore Master Flame Grill

CHECK TO SEE IF THERE IS A SHUT- OFF VALVE IN THE LINE

Posted on Apr 08, 2008

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bulldogchief
  • 388 Answers

SOURCE: Gas not getting to stove to ingnite

It sounds like you may be "vapor locking" the grill...after you are done cooking on the grill, how do you shut it off? Do you close the tank valve first then close the burner valves or do you turn off the burner valves then shut the gas off at the tank? If you turn the burners off before turning the gas off, you are creating a "vapor-lock" where air gets trapped in the line and you get the sputtering you are talking about.

Try this first, turn the gas on, then light the grill...once it is lit, turn off the gas and wait for the flame to fully extinguish then turn the burners off. Now try to light it again...if it is still sputtering, repeat the procedure above to purge the air out of the line.

If that procedure does not fix your issue after three tries, go get a new line and regulator and install then do that same procedure again. This should fix your issue once and for all.

If you experience any trouble with this, let me know here. Good Luck!

Posted on Oct 30, 2009

  • 2602 Answers

SOURCE: Low flame burning on CharmGlow 4-burner gas grill,

check burners are not bolcked check orffice is not blocked also check reg is giving right pressure

Posted on May 17, 2010

  • 494 Answers

SOURCE: I am not getting any gas from my tank to the

Make sure you didn't turn the gas tank valve on too fast. Some gas hoses have a built-in excess flow valve that stops the flow of gas to a trickle if opened too fast. Close the tank valve, disconnect it and reconnect it. Turn the tank valve on very slowly and then try lighting it again. Let me know if it solves your problem.

Posted on May 20, 2010

Testimonial: "Thanks for the info. This definitely helped."

  • 494 Answers

SOURCE: i have a charbroil commercial gas grill that won't

Hello, here is my check list for your most common gas grill lighting problems:

1) Check your tank. Is it empty or nearly empty? The tare weight (T.W.) of your cylinder is stamped on the collar. This is the weight of your empty cylinder, usually around 18 lbs. Weigh it on your bathroom scale2_bing.gif. Propane weighs 4.25 lbs/gal. If it weighs around 20 lbs or less - Refill it. If not, go to #2.

2) Make sure you didn't turn the gas tank valve on too fast. Some gas hoses have a built-in excess flow valve that stops the flow of gas to a trickle if opened too fast. Close the tank valve, disconnect it and reconnect it. Turn the tank valve back on very slowly and then try lighting it again. Make sure all your grill gas knobs are turned to off when you turn on the tank valve and that you only light 1 burner at a time. If it doesn't help, go to #3.

3) Is the igniter sparking? Some are battery2_bing.gif powered-check the battery or replace it. If you have a standard push button piezzo igniter or a rotary style2_bing.gif igniter, check for spark. Can you hear or see the spark? It's hard to see the spark in bright daylight. It's easier to view the spark at dusk or dawn. It should spark an "arc" at the burner. If not, adjust it if necessary. The igniter wire may have a short, causing the spark to arc somewhere else along the wire and not at the burner. Replace igniter wire. It's also possible the igniter tip where it sparks has a cracked or broken porcelain portion of the igniter, causing the spark to not arc at the tip where it's supposed to. Replace the igniter piece. If not, go to #4.

4) You may have a rusted, clogged or damaged burner or venturi tube. With a flashlight, check for spider webs, wasp nests or dirt (mud) dauber nests in the opening of the venturi tube where it connects at each gas valve orifice. Clean it out manually or blow it out with air compressor. Make sure the air adjustment opening (on the end of the burner's venturi tube) has not been changed. If it's closed too much, it will be difficult to light and cause lazy yellow flames. If it's not clogged, the burner may just be old and rusted and the burner holes are not allowing very much gas through anymore. It's also possible the burner has rusted so bad, the burner holes have been enlarged, it is falling apart or has cracks along the burner seams. If so, replace the burner(s) immediately. It is unsafe to use. Your local propane co can usually order the parts you need and some will even do the work, if you are uncomfortable doing it yourself. Bring with you the Make, Model and Serial number of the grill, so they can order the correct parts for your specific grill. Also specify whether it's natural gas2_bing.gif or propane.

5) If none of these resolve the issues you are having, it is also possible you have a faulty or defective regulator, which may mean replacement. If the pressure still seems too low and none of the above has helped, and you have a silver/gray regulator; many have an adjustment screw on the top center of the diaphragm. Remove the outer cap and turn the inside screw clockwise in 1/4 turns to increase the pressure until the desired flame size is accomplished. Flames should be as blue as possible, but will burn orange if there is food or drippings on it. Yellow flames are not good, and will soot up everything and not cook as hot as blue flames do. Yellow flames could mean you do not have the right air shutter adjustment, clogged burners, or possibly defective burners, as mentioned above in #4.

6) Also make sure you have the hose connection tightened snugly to the propane tank valve to ensure the inner valve seat is fully depressed allowing gas to exit fully without any restriction. The black plastic female fitting should be hand tightened only. Older versions that use a left-hand male brass POL valve, requires a 7/8 open end wrench or adjustable wrench to tighten.

Hope this helps! Good luck in your trouble shooting! Douglas

Posted on Jun 08, 2010

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2 Answers

Why won't the burners light even when I smell gas and hear igniter clicking?


Bill, two things possibly going on here that are common with an aging grill. First you need to turn off the fuel tank and set it aside. you mention that a clicking can be heard when pushing the igniter button which usually indicates good battery but if you have never changed it you may want to just as a good measure. Unscrew the bottom and you should find AA or AAA battery behind it. Now with battery good and the igniter generating a fast load clicking sound you want to get down and follow the wire that runs from the the back side of the igniter push button down inside and usually under the burner tubes ending out at one end of each burner. What happens when you press the igniter switch is, an electrical current is sent down the wire and when it reaches the end the current jumps to the closest metal it can find creating a spark.so you need to insure that the end of the wire is close to where the flame is generated but not so close that that you cant see a spark. Make sure the end of the wire is bare and clean as is the area on the burner where it arcs Now do this to all for burners. Turn all the knobs on the grill off and connect the tank. Make sure the lid is open now, and slowly open the valve on the tank. I say slowly like a ten count from close to full open. what can happen if you crank the tank valve open too quickly or with the grills valves open a vapor-lock effect can be created greatly reducing the flow of fuel from the tank. Iv'e seen many of the uninformed return 1/2 full tanks due to this problem. If you notice week flame or no flame but smell gas ALWAYS SHUT OFF VALVE ON TANK IMMEDIATELY KEEP LID OPEN AND LET THE AREA VENT BEFORE TRYING AGAIN lest you be the one being barbecued. Good Luck

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I am not sure which flame you hear light. The pilot light flame or the burner flame? In any event, the burner and the pilot assembly need to be cleaned. Insects love to build nest in these types of heaters, when they're not in use. When that happens, the pilot and/or the burner get's clogged.

A shop vac with a hose and brush attachment work well in cleaning the heater parts. Canned compressed air with a straw nozzle (like you clean your computer with) does well in blowing out the pilot tip and around the entire pilot assembly.

Be sure to turn the gas tank valve OFF and disconnect the hose and remove the tank, before attempting to clean the unit. When you replace the tank and reconnect the hose, be sure to open the gas tank valve VERY, VERY SLOWLY (Slow motion slow).

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Mike, the problem started when you turned the new tank ON. But, it is correctable most of the time.

Turn the LP tank valve OFF and disconnect the hose from the tank. Wait 5 minutes and reconnect the hose to the tank. Open the gas valve VERY, VERY, SLOWLY (Slow motion, slow). Once the tank valve is fully open, light the pilot and hold the gas control valve in for 30 seconds to 1 minute. Release the control valve and turn it to the ON position. Did the burner light and does the flame height look correct? If so, you solved the problem. Just remember to always turn the tank valve on Very, Very Slowly.

If the above didn't solve the problem, you will need to replace the heater's Hose/Regulator Assembly. A gas Grill's Hose Regulator Assembly should work and you can purchase one from any hardware store of home center that sells grills & accessories for about $30.00. Take your old one with you for comparison purposes.

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What you have is delayed ignition. It's being caused by the gas regulator. It is solvable, though.

Turn the gas tank valve OFF and disconnect the hose from the tank.

Wait 5 minutes and reconnect the hose to the tank.

Open the tank valve VERY, VERY SLOWLY (Slow motion, slow).

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If the above did not solve the problem, you will need to replace the Hose/Regulator Assembly. Since your grill is brand new, the Hose/Regulator Assembly will be covered under Warranty. Have your Proof of Purchase handy and call Weber 1-800-446-1071. Also, if you haven't done so already, register your grill before calling http://help.weber.com/register/ even if you don't need a new Hose/Regulator Assembly.

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