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When I turn the camera on, it shows: "lens error 2". Any help

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
Now we're entering into the realm of potentially damaging your camera in conducting the fix. There is definitely some risk here, so take care when conducting the following two fixes.
Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.

Posted on May 29, 2010

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I have a hp photosmart M627 camera. When I turn it on, the lens stays in and comes up on screen with a lens error:M627-31. Can you help please.


<div class="solution-text"> <span id="ctl00_ctl00_MainColumn_CenterColumn_ThreadSolutions1_Repeater1_ctl00_lblSolution">Try one of these two fixes, if they dont work for you follow the link below for further troubleshooting.<br><a href="http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html" target="_blank" rel="nofollow"><br>http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html</a><br><br><b>Fix #1:</b> Remove the batteries fromthe camera, wait a few minutes. Put a fresh set of batteries back in(preferably rechargeable NiMH 2500mah or better) and turn the cameraon. If that didn't work, try pressing and holding the Function or OKbutton while turning the camera on. <br><b>Fix #2:</b>If the camera's batteries ran down completely while the its lens wasstill open, the camera may show a lens error or not start properly whennew batteries are installed. Remove the memory card and keep itremoved, then install the new batteries. When you turn the camera onwith the card removed it may come back to life, as this triggers areset in some cameras. Error E30 (for older Canon's) means that youdon't have a memory card installed, so turn it off, slip in the <a href="/support/t5307069-lens_error_lens_not_open#" target="_blank" rel="nofollow">SD card</a>and turn it on one last time </span> </div> <!-- /solution text --> <!-- helpful bar --> <span class="br"></span> <!-- /helpful bar --> <p class="add-comment"> <a id="ctl00_ctl00_MainColumn_CenterColumn_ThreadSolutions1_Repeater1_ctl00_add-comment-form1_lnkHeader" onclick="javascript:ShowHideForms('ctl00_ctl00_MainColumn_CenterColumn_ThreadSolutions1_Repeater1_ctl00_add-comment-form1');" lang="6652"><br></a> </p>

Aug 24, 2010 | HP PhotoSmart M627 Digital Camera

2 Answers

When i turn on, it says lens error, restart camera - i"ve turned the camera on and off several times and nothing happens, the error message continues to show. I've taken the battery out and put back in but...


Try one of these two fixes, if they dont work for you follow the link below for further troubleshooting.

http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html


Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: If the camera's batteries ran down completely while the its lens was still open, the camera may show a lens error or not start properly when new batteries are installed. Remove the memory card and keep it removed, then install the new batteries. When you turn the camera on with the card removed it may come back to life, as this triggers a reset in some cameras. Error E30 (for older Canon's) means that you don't have a memory card installed, so turn it off, slip in the SD card and turn it on one last time

Jul 05, 2010 | Canon PowerShot SD770 IS / IXUS 85 Digital...

1 Answer

Lens error


There are 2 fixes I know for this you can try.


1. Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.

2. If the camera's batteries ran down completely while the its lens was still open, the camera may show a lens error or not start properly when new batteries are installed. Remove the memory card and keep it removed, then install the new batteries. When you turn the camera on with the card removed it may come back to life, as this triggers a reset in some cameras. You don't have a memory card installed, so turn it off, slip in the sd card and turn it on one last time.

May 31, 2010 | Nikon Coolpix S210 Digital Camera

2 Answers

Lens error - restart camera how to fix it?


Lens errors are fairly common. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended ... Unfortunately, many cameras that fall prey to this can only be corrected by professional repair. But, here are some things that you can do that may correct it. They only seem to work for less than 40% of the lens errors, but if the camera is out of warranty, they're worth a try.

May 28, 2010 | Canon PowerShot A470 Digital Camera

1 Answer

Lens error: 22


This is probably THE single most common failure among digital cameras. There's a halfway chance of fixing it yourself, described here: http://camerarepair.blogspot.com/2007/12/fixing-lens-error-on-digital-camera.html

Jun 12, 2009 | Kodak EasyShare CD33 Digital Camera

1 Answer

Lens error won't go away


Sadly, the camera needs service.

Feb 28, 2009 | Nikon COOLPIX L18 Digital Camera

1 Answer

Nikon Coolpix L4 Lens error


This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.

The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.


Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on.

Fix #2: Remove the batteries, then remove the memory card. Then install the new batteries, when you turn it on it should come back to life. Error E30 means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.

Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.

Dec 08, 2008 | Nikon COOLPIX L18 Digital Camera

1 Answer

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My camera was showing lens error 12&25 and then shutting off. I tried gently trying to twist and pull the furthest out part of the lens and it popped back into place easily. It made a noise when it did this, and then i turned the camera off, and the lens went back in!! Completely fixed now!!

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I read on the Casio website that this is due to an impact, meaning, the camera must have fallen or hit something really hard and strong.

Lens error 2 indicates that there is something wrong in the lens assembly. One possible damage concerns the image stabilization mechanism.

I also own a Casio EX-V7. My sister dropped it so hard that a dent has appeared on one of the front corners. Everytime I switch on the camera on record mode, LENS ERROR 2 appears for a few seconds.

Despite this, I can happily use the camera as usual. However, it's just annoying to see the Error.

I'm planning to bring it to a service center within a month from now.

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"lens error" will only be fixed by sending into repairs. 800-706-2534 and keep choosing option 2. Tell them you have a lens error and they will tell you where to send it.

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