Question about GE GSS20IEP Side by Side Refrigerator

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Drinking water from refrigerator stopped dispensing immediately

Pulled refrigerator out and no crimped lines or water leakage anywhere
still continues to make ice, no problem there

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  • GE Master
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At the bottom of the freezer door ( remove the kick plate ) , there will be a water line . Follow this line , about 6 " to a connector . Push in on the white ring and pull out the line , at the same time . Activate the water dispensor pad and see if water flows from the line under the refrig . If it does , then the line in the door is frozen . Either raise the freezer temp for several days , so the line in the door will thaw , turn on the dispensor light for several hours , or , I have heard using an air tank will blow the ice out of the line in the door . If no water comes from the line under the refrig , while activating the pad , then replace the water valve , behind the refrig , the piece the wall water line connects to on the refrig . GE also has a dispensor heater , pt # WR49X10173 which comes with instructions , to keep this from happening again .

Posted on May 29, 2010

Testimonial: "Determined that it wasn't the water line freezing up so my husband is next going to check/replace the valve if needed. If this doesn't resolve the problem, not sure what the next step is to correct the problem?! Thank you very much for this information!"

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