Question about Western Digital 250GB ELEMENTS EXTERNAL USB 2.0 250 GB Hard Drive
It seems that the HD is no longer turning ON. First, you must isolate the problem. Try to find the cause of the problem.
As far as I know, this Western Digital 250GB Elements External HD does not have an external power adapter. It's just getting power from the USB ports of the computer, am I correct?
First, try to connect the HD into different USB ports of the computer, or might as well, try different computer. Doing that, will let you know if the USB ports can provide enough power for the HD.
If same problem occur, try different USB cable. The cable type is A to B USB cable.
Try to wiggle the USB connector that's connected to the HD and see if that's a bit loose. If it's loose, you need to contact the manufacturer (if the HD is still under the warranty period), and have them re-solder the USB port.
If the USB port is not loose, they just need to check and replace small components like capacitors, resistors, and transistors. Or, you may ask them if they have an enclosure for your HD. That enclosure is just a case. All you have to do is to take the HD out of the old enclosure, and transfer it to the new one.
Please feel free to reply if you have any other questions regarding this problem or if you have any clarification.
Thank you and good luck!
If same problem occur on two different computers, try to use
Posted on May 29, 2010
First make sure your usb cable works fine.
Try another usb ports of computer.
Connect it to computer usb port then when you power up the computer press F8 key then enter in safe mode.
Go to device manager and uninstall all usb drivers 1 by 1.
Then restart computer then open my computer and check your driver letter.
If it is G:
then go to start menu->run type in G: then press enter.
If you are still not able to open it then right click on driver icon then click on property then tools and disk checking .Enable both check box for recover error.
If sitll not work then when you power up the computer press F1 or F2 or "dle" key to enter in bios then go to advanced menu and set USB legacy 2.0 enabled.
Then save settings and exit.
then check .
If still not work then connect it to another computer if you can access it on noather computer take backup of data on that computer then right click on it then click on format then again paste all data into it.
But if you harddrive is not accessible on all computer's then your harddrive needs repairing.
Take it to the service shop and repair it they also recover data on it.
But before take it to the service shop try all my above direction of trouble shooting.
Let me know if you need further assistance.
Thanks for using FixYa.
Posted on May 29, 2010
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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Remember the help below is only a fix for seeing the error message not for overdrawing the port.
To stop overdrawing the port you need to either use a power supply or a double USB cable.
To prevent seeing the USB Power Surge alert message, complete the following steps:
Click on START, Click on CONTROL PANEL, Double-click on the SYSTEM icon, Click on the HARDWARE tab, Click the DEVICE MANAGER button, Click the "+" next to Universal Serial Bus Controllers to expand the selection.,Right-click and select PROPERTIES on the Intel® USB UNIVERSAL HOST CONTROLLER (not the USB Root Hub),Click the ADVANCED Tab, Check the box that says: "Don't tell me about USB errors"
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