Question about Western Digital 250GB ELEMENTS EXTERNAL USB 2.0 250 GB Hard Drive

2 Answers

My USB power stopped. What do I do? - Western Digital 250GB ELEMENTS EXTERNAL USB 2.0 250 GB Hard Drive

Posted by on

  • kdmreed May 29, 2010

    My power stopped on my Elements 250 GB External Hard Drive. It's not my USB ports on my computer or the USB cable. What happened and where can I take it to get it repaired and not lose everything on it?



2 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert whose answer got voted for 500 times.

  • Master
  • 2,923 Answers

It seems that the HD is no longer turning ON. First, you must isolate the problem. Try to find the cause of the problem.

As far as I know, this Western Digital 250GB Elements External HD does not have an external power adapter. It's just getting power from the USB ports of the computer, am I correct?

First, try to connect the HD into different USB ports of the computer, or might as well, try different computer. Doing that, will let you know if the USB ports can provide enough power for the HD.

If same problem occur, try different USB cable. The cable type is A to B USB cable.

Try to wiggle the USB connector that's connected to the HD and see if that's a bit loose. If it's loose, you need to contact the manufacturer (if the HD is still under the warranty period), and have them re-solder the USB port.

If the USB port is not loose, they just need to check and replace small components like capacitors, resistors, and transistors. Or, you may ask them if they have an enclosure for your HD. That enclosure is just a case. All you have to do is to take the HD out of the old enclosure, and transfer it to the new one.

Please feel free to reply if you have any other questions regarding this problem or if you have any clarification.

Thank you and good luck!

If same problem occur on two different computers, try to use

Posted on May 29, 2010

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 4,281 Answers

First make sure your usb cable works fine.
Try another usb ports of computer.
Connect it to computer usb port then when you power up the computer press F8 key then enter in safe mode.
Go to device manager and uninstall all usb drivers 1 by 1.
Then restart computer then open my computer and check your driver letter.
If it is G:
then go to start menu->run type in G: then press enter.
If you are still not able to open it then right click on driver icon then click on property then tools and disk checking .Enable both check box for recover error.
If sitll not work then when you power up the computer press F1 or F2 or "dle" key to enter in bios then go to advanced menu and set USB legacy 2.0 enabled.
Then save settings and exit.
then check .
If still not work then connect it to another computer if you can access it on noather computer take backup of data on that computer then right click on it then click on format then again paste all data into it.
But if you harddrive is not accessible on all computer's then your harddrive needs repairing.
Take it to the service shop and repair it they also recover data on it.
But before take it to the service shop try all my above direction of trouble shooting.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on May 29, 2010

  • kdmreed May 29, 2010

    It's not my computer. All of my USB ports work. The power gave out on the hard drive. Don't know if it's a fuse or what, but I don't know where to take it to get fixed and to recover all that's on it. I've had it for a couple of years with no problems... Is this a common problem for this model?

  • Click here
    Click on above link there are so many repairing and recover center address for western harddrive in usa.
    Let me know if you need further assistance.
    Thanks for using FixYa.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

I have a CanaKit Raspberry Pi 3. My USB mouse works fine until I plug an additional item into the USB above it.

You mouse may be using to much power. Sometimes while using older computers such as laptops and desktops newer technology consumes loads of power. Try using an older mouse and try seeing if you can plug camera in then mouse. If the mouse work and the camera doesn't it almost ensures a power problem.

May 22, 2017 | The Computers & Internet

1 Answer

Hi.. i need help.. my external hdd transcend store jet 320gb have problem... when I conect HDD to pc blue led blink just one time and hdd stop working..

Check that the USB cable can provide enough power to the hdd. Check that the USB port is powered. Older USB slots may not have enough power to run larger external HDDs, there you may require separate power to be plugged into the hdd. Are you using the original USB cable provided with the external HDD?

Feb 28, 2011 | Transcend StoreJet 320 GB USB 20 Hard...

1 Answer

I Have Toshiba Satellite Laptop, i am continuously getting pop up message " Power Surge On Hub Port " A USB device has exceeded the power limits of its hub port. Please help how to stop this pop...

Remember the help below is only a fix for seeing the error message not for overdrawing the port.

To stop overdrawing the port you need to either use a power supply or a double USB cable.

To prevent seeing the USB Power Surge alert message, complete the following steps:

Click on START, Click on CONTROL PANEL, Double-click on the SYSTEM icon, Click on the HARDWARE tab, Click the DEVICE MANAGER button, Click the "+" next to Universal Serial Bus Controllers to expand the selection.,Right-click and select PROPERTIES on the Intel® USB UNIVERSAL HOST CONTROLLER (not the USB Root Hub),Click the ADVANCED Tab, Check the box that says: "Don't tell me about USB errors"

Nov 29, 2010 | Amstron Toshiba Satellite A80 Laptop AC...

1 Answer

My USB is not responding


Please buy new one, your USB has experiencing permanent Crash on its entire system that is why your computer is always telling you that Not Responding due to failure in installing the complete driver from your USB to be recognize by your system.


Aug 17, 2009 | SanDisk 2GB Cruzer Micro SDCZ62048A10 Hard...

1 Answer

I have a WD passport 320gb, at first it worked one of my usb. then all of sudden, it stop recognizing my WD Passport with one usd port, so i plug it in another usb then it works. and after a couple of days...

Are you using an external power supply for the disk? If not, you might be overloading the USB port. It should not happen, but USB ports are limited in the amount of power they can output. Especially laptops might face such problems.

Do other USB devices still work on those USB ports? If so then the port is at least not broken.
Sometimes you can uninstall and reinstall the USB hubs and controller devices in the Device Manager to fix USB problems.

For other ideas on troubleshooting external hard disk issues, you can check:

Jun 13, 2009 | Western Digital Passport WDXML800UE...

1 Answer

USB Ports are not working

s.gif s.gif

A USB device, such as a camera, scanner, or printer, loses its connection and stops working unexpectedly. The device may appear to work fine when Windows first starts up but later stops working. Use the steps in this document to resolve this issue. Disable power management on the USB hub To preserve power, Microsoft Window XP tries to disable USB when a device is not used. Under certain circumstances this function does not work and may cause USB devices to fail to respond when called. To resolve this issue, disable power management on the USB hub by doing the following:
  1. Click Start , and right-click My Computer .
  2. Click Properties , then click Hardware .
  3. Click Device Manager .
  4. Double-click the Universal Serial Bus Controllers branch to expand it.
  5. Right-click USB Root Hub , and then click Properties .
  6. Click Power Management .
  7. Deselect Allow the computer to turn off this device to save power .
  8. Repeat Steps 5 through 7 for each USB Root Hub.
  9. Click OK , and close Device Manager .
If this doesn't help download everesthome. Run the program click on the chipsets and google the northbridge for updates.


May 01, 2008 | HP Pavilion dv1000 Notebook

1 Answer

Music sometimes stops when using USB input

u most likely have files that aren't compatible with the player.

Nov 20, 2007 | RCA RS2046 Shelf System

1 Answer

When i put my headset to charge it stops charging after 5 seconds

if you are using the USB port on the computer to charge it, it may be an issue of your computer going into "Power Save" mode and shutting down the USB power. I found this by google searching "usb power save mode"... Possible Fix: 1. Click on "Start" and then right-click on "My Computer." 2. Click on "Properties" and then on the "Hardware" tab. 3. Half-way down on the right, click on "Device Manager." 4. Click the "plus" sign in front of "Universal Serial Bus Controllers." 5. Double-Click on the first "USB Root Hub" (not USB 2.0 Root Hub). 6. Click on the "Power Management" tab. 7. Uncheck the box that says "Allow the computer to turn off this device to save power." 8. Click "OK" and repeat for all other "USB Root Hubs." 9. Finally, close all and go back to the desktop.

Jun 07, 2007 | Motorola Mobility H700 Wireless Headset

1 Answer

IBM Powerd USB not working

Are you using a USB 2.0 port?
Try a different USB cable.

PSC QS6000 Plus FAQ

Nov 28, 2006 | PSC QS6000

Not finding what you are looking for?
Western Digital 250GB ELEMENTS EXTERNAL USB 2.0 250 GB Hard Drive Logo

126 people viewed this question

Ask a Question

Usually answered in minutes!

Top Western Digital Computers & Internet Experts

Arora Singh
Arora Singh

Level 2 Expert

180 Answers

Alun Cox

Level 3 Expert

2668 Answers


Level 2 Expert

191 Answers

Are you a Western Digital Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides