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Creative Zen 5V malfunction

While recharging on a pc, I got a message that Zen had malfunctioned. Zen won't turn on or reboot with pin. PC thinks that Zen is disconnected even when it is not

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  • MrsPia Apr 13, 2008

    Help! My Zen V will NOT turn on unless I have it plugged into the computer. Otherwise it shuts down and I'm not able to switch it back on again (until I can plug it back in the computer).

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To OregonD: Time to buy another one! Yours has burned out! Or send it in for Free Testing.

To MrsPia: Download the firmware onto your PC from www.Creative.com, then plug in your Zen and load the firmware.

Posted on Jun 12, 2008

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Posted on Jan 02, 2017

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As for the first solution - why do you think a PC hard drive needs -5v? The PC drive power connector has four pins - two grounds, 5v and 12v.

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I had the same problem. not the USB or PC, but the player. I think you might need to reboot your player. Power on, holding the switch in the on position, and get a safety pin/paper clip and hit the reset button, beside the power docking input. It will give you a series of options, of which I found the Reboot to work.

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Creative zen m vision won't start up,


You tried these yet? 
Reset, Format or Clean Up a Zen Vision:M

If your player stops responding, you can reset it. To reset the player, push the end of a pin-like object (for example, a pin or straightened paperclip) into the Reset hole. This should not cause you to lose any data or audio tracks, unless you were in the middle of transferring an audio track.

To reset Zen Vision:M to factory default settings:

Press on the Menu/Back button on your player, and select System, and then Reset.

To Format or Clean Up Zen Vision:M

1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off.

If the battery is too low, charge the battery fully before continuing
2. Slide the Power switch towards the Power icon and hold the switch in the Power On position.
3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole, press gently and remove.

4. Release the Power switch when the Creative logo appears. The Recovery Mode appears:
* Clean Up (Performs a disk scan on the player's hard disk, it will not affect music files)
* Format All (Formats the players hard disk - Note: all contents will be lost)
* Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if there is a firmware available to reload.)
* Reboot (Reboots the device).
5. Select Clean Up or Format from the Recovery Mode, and then select Reboot.

http://dmzweb4.europe.creative.com/...com:80,Case=obj(14048),Kb=ww_english_add

pls rate it, thanks

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3 Answers

Recovery Mode


Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

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Hello,

Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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remove the usb drivers from the pc and then reboot and let windows reinstall the drivers, you can also try the usb ports on the back of the pc since they have more power.
http://serviceman.site88.net/

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If you reset it and it goes back to just the zen screen, then I had this problem once too. You need to go to recovery mode (which is still possible).
  1. Detach the Zen Vision:M player from your PC , and ensure that the unit is off.
    If the battery is too low, charge the battery fully before continuing
  2. Slide the Power switch towards the Power icon vision_m_reset.jpgand hold the switch in the Power On position.
3. Push the end of a pin-like object (for example, a straightened paper clip) into the reset hole,
press gently and remove.

It will display the following options.
Clean Up
Scans the player and removes invalid links from its music library.
Does not affect music files themselves.
Format (All) Caution! Erases all content!
Save a copy of your player's content before formatting.
Reload OS/ Firmware Caution! Erases your player's firmware.
DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install.
Reboot Reboots the device.Here's the link to the site where I got the info from. (it's another forum). Good luck!
http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=151527#M151527

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