Question about NorStar T7316E Corded Phone

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Admin password 1020000 does not work locked mailbox but the defaults do not work. keep getting invalid password

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We have a Nortel Networks system T7316. One phone has the mailbox locked out and says contact admin. I have tried the 120000 code and it is invalid. What else can I try?


Feature 983 log in is 120000 (if 2 digit extension, 1020000 if 3 digit, 10020000 if 4 digit extensions)
Select Mbox, enter that locked extensions mail box number, You will see password RESET. Select RESET. Release out. This will reset that mail box password to 0000. Use feature 981 on that phone and enter the new default password of 0000. you will then be prompted to change the password.



So in other words, try 1020000, 10020000, 120000

Feb 24, 2011 | NorStar T7316E Corded Phone

1 Answer

Hello - we are trying to log into the admin mailbox but the password "102000" returns "Invalid". help!!


To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 3 digit intercom #s your password is 1020000.

Oct 25, 2010 | NorStar M7310 Corded Phone

6 Answers

I need to change our Auto Attendant message to remove the name of an employee that is no longer with us. I have tried Feature 983 but when I enter the recommended 120000 (we have 2 digit mailboxes) it says...


The best thing to do at this point is to reset the admin. password.
To reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000.

To reset your voice mail password, press feature 983 the screen should say log:
enter 120000 (default password)
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

Aug 13, 2010 | Nortel T7316E 2-Line Corded Phone

2 Answers

How do I unlock a mailbox?


Reseting the password will unlock the mailbox.To reset your voice mail password, press feature 983 the screen should say log:
enter 1020000 (default password) if you have a 3 digit intercom number, 120000 if you have a 2 digit intercom number
the display should say mbox, AA, and othr above the three soft keys
press the mbox soft key
the screen should say add, del, and chng above the soft keys
press the chng soft key
enter in the mailbox number you wish to reset the password on
press ok
the screen should say reset and next above the soft keys
press the reset soft key
press the Rls key
your password should be reset to 0000

Jul 13, 2010 | NorStar M7310 Corded Phone

2 Answers

I am locked out of my admin mailbox on my nortel nt8b26aabl phone, when i use feature 983 and then password 102000, it says invalid password.???


to reset the administrator pasword enter feature 985 press 9, at the password prompt enter 73738767793 (resetsmpwsd) and press ok or #,press yes to reset password. password should be defaulted to 0000. then try Feature 983. if your system has 2 digit intercom #s your password is 120000 if your system has 3 digit intercom #s your password is 1020000.

Dec 11, 2009 | NorStar T7316E Corded Phone

3 Answers

Meridian M7324, Mailbox locked, feature 983 not available, #120000 is invalid. Help


Feature 983 defult password is 120000 for 2digit locals and 1020000 for three digit locals and 10020000 for four digit local > Don't use # key

Nov 24, 2009 | NorStar M7324 Telephone

1 Answer

Locked out of Norstar Voicemail Admin


Sounds like the admin password has been changed. You will have to go thru the vm admin password process to default it.

Dan

Jun 19, 2009 | NorStar M7310 Corded Phone

1 Answer

Cannot Reset Password


feature 983 ... password 12000 or 1020000 generally. Hit mail box. enter mailbox #, reset password.

Sep 11, 2008 | NorStar M7324 Telephone

1 Answer

Employee's mailbox locked and No one knows Admin password


Jessie711 - You Rock! Your post on the 21st fixed my problem :)

Aug 20, 2008 | NorStar T7316E Corded Phone

1 Answer

MAILBOX LOCKED


try 1021234, 1024321 next. The default password to the mailbox to the locked box once you have reset will be 0000.

Mark
mark@mader.com

Mar 14, 2008 | NorStar M7324 Telephone

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