Question about HP Photosmart D7460 Printer

3 Answers

Why is my printer not printing black and white photos...I get green prints. Recently loaded new black in and still getting green

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  • HP Expert
  • 307 Answers

I suggest you first activate a CLEAN PRINTHEAD routine from the TOOLS/MAINTENANCE menu to see if you can blow/**** ink down and thru the PRINTHEAD nozzle plate. You may also need to place a damp cloth under the printhead to help 'wet' the nozzle plate in an effort to remove residual black ink buildup...you can find some youtube videos on how to do this. For additional HP02 support information, please visit our HP02 system support page which includes videos of procedures below: http://inkjet411.com/?page_id=1372
If you observe an INK SYSTEM FAILURE message then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A. HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1. Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3. Press 123 to display the 'Support/Service' menu.
4. At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5. Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7. Select Ok. The test page prints.
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B. HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada and Fry's Electronic's (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:
http://www.costcoinkjetrefill.com/pricing
For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com

Posted on Jul 26, 2013

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  • Master
  • 1,218 Answers

You could clean the black ink cartridge. For this you need to remove the black ink cartridge which is present in the printer. In order to clean the laser or scanner block you could use a cotton swab as it would fully clean the dirt. You need to clean the grime and the dried ink present in the printer. This would remove all the hindrances which prevent the ink from flowing. Cleaning the printer heads would also help to solve the problem.

Posted on Dec 01, 2010

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  • HP Master
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Go to printer settings and locate the "Print in greyscale" menu, and select "Black Ink Only" as shown below, Why is my printer not printing black and white - 04223f5.jpg

(Please note that this is only when you need to print black and white, you have to select "Print in Color" when you are going to print color documents.) Hope this helps, Good luck. Thanks for using FixYa.

Posted on May 29, 2010

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Posted on Jan 02, 2017

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1 Answer

Is their anything else I can do to fix the problem?


Go to settings, reset the type of picture and text to be printed. If this doesnt work you can now get a new printer for a great price on Amazon these days.

Jun 12, 2017 | Kodak ESP C315 All-in-One Printer

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How to load the ink cartridge



Replacing the print cartridges
  1. Make sure the HP all-in-one is on. WARNING: If the HP all-in-one is off when the print-carriage access door is lifted to access the print cartridges, the HP all-in-one will not release the cartridges for changing. Damage may occur to the HP all-in-one if the print cartridges are not docked safely on the right side when you try to remove them.
  2. Open the print-carriage access door by lifting from the front center of the device, until the door locks into place. The print carriage is on the far right side of the HP all-in-one. c00228292.jpg 1 - Print carriage access door 2 - Print carriage
  3. When the print carriage is idle and silent, press down on the end of each cartridge to snap it out of the carriage. If replacing the tri-color print cartridge, remove the print cartridge from the slot on the left. If replacing the black or photo cartridge, remove the print cartridge from the slot on the right. c00228293.jpg 1 - Print cartridge slot for the tri-color print cartridge 2 - Print cartridge slot for the black and photo print
  4. Gently pull the print cartridge toward you, out of its slot.
  5. If removing the black print cartridge to install the photo or gray photo print cartridge, store the black print cartridge in the print cartridge protector.
  6. Remove the new print cartridge from its packaging and, being careful to touch only the black plastic, gently remove the plastic tape by using the pink pull tab. CAUTION: Do not touch the copper-colored contacts or ink nozzles. Touching these parts can result in clogs, ink failure, and bad electrical connections. c00228294.jpg 1 - Copper-colored contacts 2 - Plastic tape with pink pull tab (must be removed before installing) 3 - Ink nozzles under tape c00228295.jpg
  7. Slide the new print cartridge forward into the empty slot. Push the print cartridge forward until it clicks into place. If the print cartridge you are installing has a white triangle on its label, slide the print cartridge into the slot on the left. The label for the slot is green with a solid white triangle on it. If the print cartridge you are installing has a white square or a white pentagon on its label, slide the print cartridge into the slot on the right. The label for the slot is black with a solid white square and a solid white pentagon on it. c00228296.jpg
  8. Close the print-carriage access door. c00228297.jpg

Jan 14, 2011 | HP OfficeJet 6210 All-In-One InkJet...

2 Answers

Black and white prints are not black


Sorry, steve, that you are experiencing this problem.

According to canon.com's website regarding the i9900 InkJet Photo Printer:

Why color ink may be used when printing in black and white Even when printing in black and white, color ink is used for the following reasons:
  1. Automatic cleaning of the print head.

    To prevent the print head nozzles from clogging, the print head is automatically cleaned periodically. At that time, a small amount of each color ink is consumed.

    Therefore, although printing in black and white is performed, color ink is also consumed.

  2. Color inks may be used to create black.

    When printing in grayscale or on photo paper or when duplex printing, although printing appears in black and white, the color black may be created using the three (cyan, magenta, and yellow) color inks. Printers without a pigment black tank / cartridge will print black / grayscale will create a composite black using color ink even on plain paper.

    Therefore, although printing in black and white is performed, color ink may be consumed.
  3. In order to keep the heavy black ink from smearing on the page or in the printer, color ink is used when duplex printing to help create black text.

    ---
I might suggest taking out the color ink cartridges leaving only black there, but some printers don't take kindly to this. So, you may have to further experiment with magenta, cyan, and yellow to make it at least seem b&w to your best eye's judgment.

Good luck on this.

Jul 13, 2010 | Canon i9900 InkJet Photo Printer

2 Answers

Printing in just black and white


Epson,. has it rigged, that you must have ink in all the cartridges.............! Doesnt make a difference, if you are printing black and white ONLY.

You have to replace them.

Good Luck......


Dec 29, 2009 | Epson Stylus DX8400 All-In-One InkJet...

2 Answers

Canon i9100: colors printing incorrectly


I've had the Canon i9100 since 2003 and have excellent photo printing results. In 2009 it started playing up and I'd gt some banding. More recently, black didn't want to print. It was as though the black ink in the print head got dry some days.

April 2010 - The colours started printing strange and I bought a brand new print head and installed it. Only takes a minute. Still had an issue with photo printing. Black and white was excellent but colours weren't true.

Found advice online to try cleaning the print head to print head carrier electrical contacts by rubbing them with a rubber eraser.

I did that and now I'm getting perfect colour photo prints again.

I had been thinking about buying a new A3+ printer but this is old printer is now working as good as new.

Nov 16, 2009 | Canon i9100 InkJet Photo Printer

1 Answer

Printing with a green hue


photo r300 printer is printing coulor photos ok but when i use adobe 7 i turn my pictures into black and white and then i hilight some coulor into the photos good prints but now the prints have a green hue to them ?

Oct 22, 2009 | Epson Stylus Photo R300 InkJet Printer

1 Answer

Print in black and white option cannot be accessed


on printer options/settings, you need to enable grayscale to print in black and white

Sep 23, 2009 | Dell 924 All-in-One InkJet Printer

1 Answer

Printer cant print in black and white


This happend to me also and I finally found out that the printer uses collor cartidges for GRAY printing. The back cartridge is used for BLACK printing ONLY. So if the printer was short of one collor in my case it was magenta (red) the gray parts of BW prints started to be green!!! When I put new magenta cartridge to the printer gray was gray again...

Mar 03, 2009 | Canon MP610 Photo All-In-One Printer

1 Answer

Printer


Depends on what you are doing, to print black and white documents only it is better an monochrome laser. To print photos, few color and black and white documents for a home users is generally better an inkjet.
Good color laser are big and expensive.

Laser toners cartridge cost a bit more but last longer.

Generally, if you print only B&W, it is better a laser.
If you print some documents and you want to print photos, then get a good inkjet.
If you want to print loads of B&W and color, and you do not need to print photos, then you can buy a color laser.

Sep 27, 2008 | Nikon COOLPRINT Thermal Printer

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