Question about Brother MFC-7820N Printer

1 Answer

Brother MFC-490CW connected to network but "off-line"

Brother MFC-490CW machine connected to the network, but the machine stays offline and I cannot print. This is a Wondows 7 machine and I have loaded the Windows 7 Brother software

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 249 Answers


Here are a couple of things you could do.

First, turn off all devices. Your computer, printer and router. Next turn on your router first. Wait until all the lights are stable then turn on your printer. Once the printer status shows that it is ready. Then turn on your computer.

If that does not work. Download the latest driver installer for that printer and install it.

I hope this helps.


Posted on May 29, 2010

  • 1 more comment 
  • Rusty Napier May 29, 2010

    I have done this. The printer works fine with my XP machines and I can communicate with the printer throgh my network....look up properties, chane the setp, it is connected. It simply won't print and in the status box it says it is off-line.

  • Jubert Ledesma
    Jubert Ledesma May 29, 2010

    Ok here is what you need to do. in windows 7

    1) Click start then type in brother on the top go to your brother machine name and click status monitor.
    2) if the icon is gray and the status is offline:
    2-a) click start then devices and printer. right click your brother printer icon and click printer properties.
    2-b) click the Port tab. (If all buttons are unclickable or grayed out you have to go first to the general tab and then click on change properties. Enter an administrator password then click yes.)
    2-c) in the port tab, make sure that the protocol is set to raw. then click ok.
    2-d) if that still does not work.
    Print out first the network configuration list of your printer. You can access that through the printer itself. Look for the

  • Jubert Ledesma
    Jubert Ledesma May 29, 2010

    Look for the ip address and boot method from the print out. Make sure that the boot method is set to static and not auto. Go back to the printer driver properties and click again the port tab. click on configure port. then add port. Choose the standard tcp/ip port and click the new port button. you will then get the wizard. enter the ip address on the next and finish.

    I hope this helps.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of.(from cars to computers, handyman, and even drones)
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My mcf490-cw brother printer has been printing wirelessly for years. Now, out of nowhere, it indicates it is off line and neither of my wireless computers can find it on the network. On the computer, it...

connect it to wireless network again

possible reason could be it goes offline because it looses connection to your network/router
reconnecting it again same way during the first time can resolve the issue

also check the printer if it has sleep mode/power saving mode options then turn it off

you can refer to call brother support or checking their could be really helpful for you

I hope I help you even a bit

Mar 27, 2011 | Brother MFC 490cw Color Inkjet...


User Manual for BROTHER MFC-490CW Color Inkjet All-in-One with Wireless...

Hi guys,<br /><br />Here's an official Usermanual/ brochure for BROTHER MFC-490CW Color Inkjet All-in-One with Wireless Networking.<br /><br />Link:<br /><br /><a href=""></a><br /><br />Click on this link or copy and paste the complete link into your browser.<br /><br />If I could be of further assistance, let me know. <br /><br /><br />Thanks,<br /><br />LETMEFIXIT<br />

on Feb 08, 2011 | Brother MFC 490cw Color Inkjet...

1 Answer

HI! my printer brother mfc-490cw is offline and wont print .what do i have to do to get it on line ? i own a mac . Louie

Go to system settings and select the 'Printer' option. Right-click on the printer and enable the 'Use Printer Online' function. Cancel all the printing jobs till that moment and redo the process. Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue. Check all network connections and functions. Be sure the network interfaces work properly. Turn the printer off and on to see whether the device is working properly.

Mar 18, 2011 | Brother MFC 490cw Color Inkjet...

1 Answer

My brother MFC-9320CW say's its connected but when I attempt to print, it says Printer is Offline. What should I do?

I have this problem also with my Brother MFC-490CW printer. I find that I have to shut the printer off, then turn it back on to re-establish a connection.

Jan 03, 2011 | Office Equipment & Supplies

1 Answer

Printer Offline and cannot get it back on

have you tried power off then on again, if yes, go to
START> PRINTER AND FAXES> right click your printer which is the brother mfc-490cw and uncheck USE PRINTER OFFLINE. when you right click your printer there, there shoul no check on the selection USE PRINTER OFFLINE. if that doesnt fix it still, check the usb cable or even try replacing it(the cable) or relocate to where is connected (usb port) on your pc.
a fine feedback would suffice

Jun 02, 2010 | Brother MFC 490cw Color Inkjet...

1 Answer

My brother mfc-490cw I can't send or recieve faxes.

According to the User's Manual for the Brother MFC-490CW:
  • Poor Line Connection indicates an issue with your telephone line (Page 136). If you are sharing the fax line with any splitters or computers, try connecting the MFC-490CW directly to the phone jack and send a fax. If you are still getting a Poor Line Connection error message, call the telephone company and have a repair technician check your telephone line.

  • Out of Memory error message means the machine's memory is full (Page 138).

    Try pressing Stop/Exit and wait until all current operations finish and try again.

    Try clearing the data in memory. To gain extra memory space. turn off Memory Receive (See Page 48).

    Try printing the faxes that are in memory (See Page 49).

  • System Busy error message wasn't in the manual, but I suspect it means there's a current operation in progress and the machine needs time to finish before moving on to another job. Just wait for the current job to finish, then try again.

May 05, 2010 | Brother MFC 490cw Color Inkjet...

3 Answers


My MFC-490cw connects to the wireless internet and so does my computer. However I am still unable to print, scan, etc... The status monitor claims it is offline. I recently switched routers and it seemed to cause the problem. Any ideas on a fix?

Feb 18, 2010 | Brother MFC 490cw Color Inkjet...

1 Answer

Brother MFC-490CW Won't Print

If you have installed something since yesterday you might want to use system restore. the program might be causing the flaw. If not dont worry. You will need to uninstall the printer from your printer page and reinstall it. depending if it is a networked printer or a usb connected. If networked all you have to do is follow the install wizard. but if it is a usb you will have to go to the company's website and download a printer driver. after that it should work. dont forget to restart your computer. sometimes that can help too.

Jun 30, 2009 | Brother MFC 490cw Color Inkjet...

4 Answers

Brother mfc-490cw is offline

If you are running Vista and SNMP is turned off
1. Check to see if SNMP is turned off this is a component of Vista
a- Control Panel
b- Program and Features
c- Left side of screen you should see turn windows features on or off
d- Click on this a window box should open scroll down and see if SNMP feature is checked if it is then turn it off (unchecked) follow these steps
e- Under printers select Brother MFC-940CW printer right click
f- Select run as administrator
g- Select properties
h- Select ports
i- Select button configure ports
j- Under port settings uncheck enable SNMP
k- Click ok printer should be on line
l- To find MAC address for MAC filtering on router
m- Run the brother remote setup program and note the IP address
n- Run the command prompt as an administrator at the prompt type the following “apr –a” without the quotes and then hit return and note the physical address (MAC) for the above IP address you noted. Log on to your router and enter the MAC address from the step above and save.
o- Run the brother remote setup program again and change TCP/IP from “auto to static” please note you must have box checked at the top of the window edit network settings.
p- Restart the computer

Apr 07, 2009 | Brother MFC 490cw Color Inkjet...

1 Answer

I can not print

You could try to use static ip to remove possible problems with dns retrieving: 
  • Set the machine to static ip (Menu -> Network -> WLAN -> Boot Method -> Static).
  • Check the ip number on the machine (Menu -> Network -> WLAN -> IP address)
  • On your PC, go to Control Panel -> Printers
  • Right-click printer, choose Properties
  • Choose Ports and click "Add Port"
  • Double-click on Standard TCP/IP, follow the guide and type in your IP number earlier retrieved.
  • Save settings, press OK and the problem could be solved (if it was due to dns problems). 
Also, if it works, you can change the network settings for scanner driver to go to ip address too instead of dns, even if it isn't a problem right now, it could later be.

Mar 02, 2009 | Brother MFC 6490CW InkJet Printer

Not finding what you are looking for?
Brother MFC-7820N Printer Logo

Related Topics:

744 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts


Level 3 Expert

1362 Answers

James Cagle
James Cagle

Level 2 Expert

455 Answers


Level 3 Expert

379 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides