Question about HP Photosmart C6280 Printer

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I installed a new magenta cartridge but it still says you need new magenta color

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  • Sheri McMichael May 29, 2010

    Was this magenta cartridge a refill or brand new one?

  • sangay618 May 29, 2010

    brand new, it looks like whatever i do it keeps giving the same messange. But when I click on Black only print, it still prints color.

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Try replacing the magenta with another cartridge whether refill or genuine new cartridge. Usually if the cartrige is faulty the retail store you purchased it should exchange it for you. If problem still persist clean contacts where cartridge sits in printer with wet qtip and carefully clean area, also do same to cartridge. Reinstall cartridge and see if the printer will except cartridge. If still havinging issue, bring printer to a certified technician or call HP at 1800-474-6836 for technical support.

Posted on May 31, 2010

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Are you using non-genuine cartridges? If so that is your problem. Try another one

Posted on May 29, 2010

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