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Problems with windows essential messenger/mail

Hi hope you can help i have been trying to put this problem right for 2 days, im running Windows 7 on a HP Pavillion Elite Desktop the problem started when i tried to renew info on comodo time machine ,and bang a crash, reloaded windows 7 and programes everything fine, I was checking mail when i noticed a window had poped up on messanger saying cant connect,,with a code of 80048820, eventualy I uninstalled windows essentials and reinstalled messanger remained the same ,cant connect but with a new code,80040154. i contacted a lot of forums including microsoft the information was very varied as advice, but I followed the best sounding advice i have done everything uninstalled everything associated with liveessentials used zap messenger to uninstal messanger the downloader for essentials now tells me that i have all the programes and they are okay news to me i dont have any installed, can any one help ,im using Mozila thunderbird as a temp mail provider my email is, many thanks .Alain Borrowman

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It feels like you are not reinstalling after a clean format or before clean format u can try clean boot in Windows 7
i am providing u link for more infomation on clean boot

hope this would solve ur problem
good day

Posted on May 29, 2010


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My Windows Live Mail 2009 keeps crashing since I installed Live Essentials, how can it be fixed

here's a thing you may try:
<Go to>
<Sign in there>
here's what you'll need to include in your reply:
<Your Windows version>
<The name of the browser you're using>
<Did you restart your computer between installing and uninstalling>

Mar 22, 2013 | Microsoft Windows Live Mail

1 Answer

Can't seem to get my email account to work on windows mail .. Account: 'Usana', Server: '', Protocol: POP3, Server Response: '-ERR login failed', Port: 110, S

A setting maybe corrupted or set wrong is the normal problem but also if you have mail set to download at boot up along with other software there is a bit of a clamour as to who gets to the internet first and I have found this can cause corruption as windows sorts out their requests. Like school when yours and their pals burst through the door I tend to do manual requests after the hubub has eased.

If you have a working system that is OK check out the settings under each tab that you find write it down to compare with a faulty system.

POP3 is an older email and dying out among many though I still use it one other area is the SSL setting or port number which can be changed but you would need to "ask the computer system" who you are trying to contact for the correct settings, most I have found in the help area for setting up emails they give out a page with methods for different email clients like many ISP's do.

I have found this on MS help file :-
For Windows 8:
1. Click the Windows button on your keyboard.
2. Type Control Panel and hit Enter.
3. Click Programs.
4. Click Programs and Features.
5. Search for Windows Essentials 2012 on the list and then select it.
6. Click Uninstall/Change.
7. Click Repair all Windows Essentials programs.

For Windows Vista/7:
1. Click the Start menu.
2. Click Control Panel.
3. Click Programs.
4. Click Programs and Features.
5. Search for Windows Essentials 2012 on the list and then select it.
6. Click Uninstall/Change.
7. Click Repair all Windows Essentials programs.

For Windows XP:
1. Click the Start menu.
2. Click Control Panel.
3. Click Add or Remove Programs.
4. Search for Windows Live Essentials on the list and then select it.
6. Click Change/Remove.
7. Click Repair, and then click Continue.

Also run antivirus scan and malware as a possible bit of software is trying to call home and being a problem, sometimes your protection software gets "blind" and ignores it for some reason, run say malwarebytes free which I find is good (you may have to disconnect from the internet and shut down your security software to let it scan as they may squabble) after it has completed you can either delete what it has found and it or make sure in its settings that it will only run in manual and not at boot up, just a tick box, do not forget to turn your security software back on before reconnecting to the internet.

Hope this helps.........
Windows Live Mail error 0x800CCC92 and 0x800CCC90

May 08, 2017 | Computers & Internet

1 Answer

Frist let me say i donot have any more money i just purphase this webcam with the money i had this easycam tm 98063 will not work on my laptop so can you please help me my window is 7window

Hi sexydaisy196,

I will try and help you but unfortunately 'will not work on my laptop' could mean lots of different things from installation problems to viewing problems so I will cover both for you.

Firstly I am going to go over installation in case your problem is installation then I'll move on to video capture which is how you will see the images that your webcam captures..

To install your camera, if Windows 7 does not recognize the camera then you will need to find an appropriate driver. To do this you could try these steps.

1. With the Webcam plugged in, try and do a manual Windows Update. By doing this windows may find the driver for your camera and install it for you.

2. If Windows update didn't find the driver then the following link will take you to a website that I think has the driver you need. Notice it also has a pdf you can download so you can get the original instruction manual.

The link is:

Video Capture
To see anything from your webcam you are going to need an application that captures video images. As you have Windows 7 and if you haven't done already, you can download Windows Live Essentials. Included in this package is Messenger and Windows Movie Maker. Messenger enables you to use your Webcam for Video Chat and Windows Movie Maker has a Webcam Capture button so that you can make a movie using your webcam.
To get Windows Live Essentials just follow the link below.

I hope this has been of help for you.
Kind Regards

Jul 27, 2011 | GE EasyCam Plus Webcam

1 Answer

Hi.. 1st of all, english are not my medium. hoping u guyz understand what im going to using windows 7, right now my laptop always popup mass search windows when at destop..while using explorer, it...

Sounds like a search engine running or a virus.
1 go to control panel,programs.And make sure you have no search programs installed,if you do uninstall them.

Next...go to microsoft and download and install microsoft security essentials.Once installed do a complete scan of your system or a full is a link to security essentials.

Mar 28, 2011 | Computers & Internet

1 Answer

Hi sir im jeff and my question is that i cant scan my computer windows 7 prof using windows live essentials.

I am also using win 7 home premium.With microsoft security essentials.

There could be a few reasons why its not working for you.

1 If you have another anti virus program it must be completely un installed.
2 You downloaded win 7 32 bit, and not win 7 64 bit version.
3 Download corrupt.un install essentials and re download and install.

Hope this helps.
Thank for using Fix ya

Feb 06, 2011 | Microsoft Windows 7 Home Premium 64BIT...

2 Answers

Dear gentlemen/ladies Tried to upgrade to Windows Live Essntials 2011 as well as trying to upgrade Windows Messenger but on my home WIN-XP incl SP3 computer as well as my Viste Home when downloading the...

Windows Live essentials 2011 was writen for Windows 7 users only..
You need to uninstall windows live and reinstall the previous version of the live software.

Jan 24, 2011 | Computers & Internet

4 Answers

How to uninstall windows messenger in windows 7

It can be done through the Control Panel and the Add/Remove Programs function. You will NOT, however, see "Windows Live Messenger" on the programs list. What you will see is an item called "Windows Live Essentials".

Click on the Change/Remove button for Windows Live Essentials, then select Uninstall, and then in the next window check "Messenger." Then continue with the uninstall process.

Hope that's helpful.

Jan 16, 2011 | Microsoft Windows Live Messanger

2 Answers

HOW TO FIX THIS PROBLEM error Ox80280007

Check in Programs and Features that via "Windows Live Essentials" the old Windows Live Messenger has been removed. You could even try some third party uninstaller such as "Revo" to uninstall the older version and its' left over debris.
Uninstall Utilities

Once you do this, be sure to run ATF cleaner to clean up temp files.

Once that is done, download

Windows Live Essentials

If you are using Windows Vista or Windows 7, right click on the file; and choose "run as administrator"

Instead of hitting run, SAVE it to your desktop; then click on it to launch. That should get you going!

Please leave positive feed back if you find this helpful.

Nov 05, 2010 | Microsoft MSN Messenger Connect Service

1 Answer

Hotmail mesangar stopped working code 80048820 was given with cant connect you, uninstaled all windows essential programes and re installed all programes , came back with the same thing cant connect you...

1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ to
something smaller (under 10-12 characters), then try signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet, especially since you
upgraded. You may need to re/add Messenger to the allowed list of programs in your firewall
if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
6. Clear your IE cache and cookies -- open Internet Explorer, click the Tools menu, then
Internet Options, then click the Delete Files button, and when that's complete click the
Delete Cookies button.
7. Check your IE Security settings -- open Internet Explorer, click the Tools menu, then
Internet Options, then Advanced tab, scroll to the Security section, and verify that "Check
for server certificate revocation" is unchecked. Also verify that 'Use SSL 2.0' and Use SSL
3.0' is checked, then click OK.
8. Click Start, then Run, and enter the following:
regsvr32 softpub.dll
then click OK
and do the same for the following:
regsvr32 wintrust.dll
regsvr32 initpki.dll
regsvr32 MSXML3.dll
hope to solve ur problem
good day

May 29, 2010 | Computers & Internet

1 Answer

All my contacts are missing from my contact list

This is what MS told me to do..but did not work. Finally they told me to use 8.5. Try if it helps you.

Messenger Connectivity Log & Contacts Log

A. Delete the old log files.

Right-click the Start button and then click Explore. In the window that opens, click Folder Options on the Tools menu. Click the View tab, and then make sure that Show Hidden files and folders option is selected.

1. Click Start, click Run, type %userprofile%\Local Settings\, and then click OK.
2. Double-click the Application Data folder, double-click Microsoft, and then double-click Messenger.
3. In the Messenger folder, look for the MsnMsgr.txt file and delete it.

Note: If you get an error stating that you cannot delete MsnMsgr, please make sure that Windows Live Messenger is not running on the background. To check this, open the Task Manager window and check whether the msnmsgr.exe is running on Processes. If it is, select the application and click End Process. If you are prompted, click Yes.

To open the Task Manager: Click Start and then Run. Type taskmgr.exe and click OK.

4. If you don't see the MsnMsgr.txt file, please proceed to step B to enable the connection logging.

B. Turn on connection logging if the feature is not yet enabled.

1. Start Windows Live Messenger but do not sign in.
2. On the Tools menu, click Options.
3. In the left navigation bar, click Connection.
4. Click Advanced Settings.
5. Under Connection Logging, make sure that the Save a log of my server connections to help troubleshoot connection problems check box is selected.
6. Click OK.

C. Try to sign in to Windows Live Messenger again to replicate the error or issue being encountered with the service. A new connectivity log file, MSNMsgr.txt, is created the moment a sign in attempt to the service is made. When errors or issues are encountered, the connection logging feature will capture their logs.

D. Access the newly generated MsnMSgr.txt by following the steps in step A. Please look also for the ContactsLog.txt file. Please attach the files on your e-mail response to us.

Copy of the Windows Live Contacts folder

The Windows Live Contacts folder can be accessed on this path:

C:\Documents and Settings\ Your Windows logon name \Local Settings\Application Data\Microsoft\Windows Live Contacts

Note: Windows Logon name is the logon name that you use to sign in to Windows.

Right-click the Windows Live Contacts, select Send To, and then select Compressed (zipped) Folder. A compressed file is created in the same folder. Please upload the file to Windows Live SkyDrive and we will retrieve the file from there.

To access Windows Live SkyDrive, please do these:

  1. Open your Internet browser and visit
  2. Sign in using your Messenger ID and password.
  3. Click on the Public folder.
  4. Click Add files and locate the zipped Windows Live Contacts folder. Upload it.
  5. Once the file is successfully uploaded, please send us the URL or link on your e-mail response so we can download it.

While we are working on this issue, we suggest that you temporarily use the earlier version of Windows Live Messenger (v8.5) so you can continue to communicate with your friends. Please note that to be able to install the previous version, you need to uninstall all the Windows Live Essentials programs (i.e. version 2009 of Messenger, Mail, Photo Gallery, etc.).

1. Exit Windows Live Messenger.
2. Click Start, click Run, type appwiz.cpl and press Enter
3. On the Add or Remove Programs window, click on Windows Live Essentials, and then click Uninstall/Change
4. Select Uninstall, click Continue.
5. Under Select the programs you want to uninstall, check all the Windows Live programs shown and then click Continue.

Windows Live Messenger 8.5 can be downloaded from:

Apr 29, 2009 | Microsoft Windows Live Messanger

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