Question about 2wire (1000-000057-000) Modem
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Posted on Jan 02, 2017
Tips for a great answer:
To reset password with software version 4.25.X or higher:
The Reset System Password page
opens, asking for the "System Key." This is the 10-digit WEP key from
the bottom of the HomePortal. (The printed number stays unchanged even
if you have changed the wireless security settings on the unit.)
A customer may call in stating that their 2Wire is asking for a temporary password. You will need to use CMS to reset their Gateway password.
15 minutes both the 20 digit code and the temporary password expire. If
the password process has not been complete in this time frame the page
will need to be refreshed for a new 20 digit code.
Now you can use the new password to enter the HomePortal protected areas and the Management and Diagnostic Console.
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