Question about Dyson DC14 Animal Bagless Upright Cyclonic Vacuum

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Nearest service center in dubai

Dear Sir/Madam,

Good day! i want to know if there is a service center for our dyson Dc14 vaccumm cleaner. because it is not working now i want to bring it to the nearest service center so i will know which is the broken part,i hope for immidiate response.

thank you!
julie anne lozano

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6 Suggested Answers

6ya6ya
  • 2 Answers

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Posted on Jan 02, 2017

  • 1 Answer

SOURCE: My dyson dc14 not sucking only from the hose

Hi- I have the same problem: suction fine, but the brushbar was not spinning. I went 1st to the Dyson site and went thru their troubleshooting guide and I'd done all those things, so I called Dyson (1-866-MY DYSON in the USA) and they walked me thru a very simple solution.

What worked was to "rest" the bare floor/carpet adjustment, and it's very easy! You do this by clicking the carpet to bare floor adjustment back and forth at least 5 times. Make sure when you end it's on carpet. Then tilt it back all the way from the upright position so it's flat on the floor and turn it onto it's left side. The carpet indicator should be below the word carpet. THAT WAS IT! As soon as I turned it on again, the brush bar is spinning great! I wish I could tell you right now how well it picks up, but unfortunately I took out the filter and rinsed it, so I have to wait until tomorrow to **** anything up. However, I'm sure it will work now that the brush bar is moving. Like I said, the suction was fine.

Just as an FYI--If you call, they will have you try other things to rule out other problems 1st. I had already done all the things suggested in their troubleshooting guide on their site and the only additional thing they asked me to try was to turn it on and tilt it back as though you are going to vacuum and make sure the suction from the top tube had stopped, as it normally does, and mine did.

Hope this helps!

Liz

Posted on Oct 28, 2008

  • 134 Answers

SOURCE: beater bar belt needs replacedon a dyson DC14 animal

Remove the glide plate at the bottom of rhe machine. Remove brush and broken belt. Fit new belt and re install brush. Fit glide plate, job done.
Its in the instruction book

Posted on Mar 08, 2009

  • 61 Answers

SOURCE: Dyson Animal DC14 brush will not rotate. Removed

If this model takes a clutch then it is stripped and needs to be replaced.

Posted on Apr 15, 2009

  • 8 Answers

SOURCE: my dyson vaccumm wont stay on it works but i have

is it a switch or a push button?

Posted on Aug 13, 2009

ThinkVacuums
  • 144 Answers

SOURCE: our Dyson upright vaccumms beater bar wont move.

It could be the clutch that's causing the problem or the belt. Bring your vacuum to a local repair shop and have it look at, but it sounds like it could be either one of those problems.

Posted on Sep 08, 2009

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1 Answer

My dyson is not picking up as it should. I need the nearest location for repair center near Kittanning PA


Hi JoAnn, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC14. We're happy to help you locate a repair center, but performance issues are usually very simple to resolve, and we may even be able to resolve this right over the phone.

You might want to take a look at our online Support guide, as this will help you diagnose and resolve any issues: http://content.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US

If you would like some further advice after you've given this a try, please email your contact details to us at askdysonUS@dyson.com. One of our experts will be in touch as soon as possible to walk you through some further troubleshooting checks.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Aug 06, 2013 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Each time I vacuum, animal hair and dirt collect on the Hepa filter of my Dyson Animal. It is about 5 years old. I have already replaced the Hepa filter about a month ago.


Hi there,

Sorry to hear you're having difficulties with your DC14. If dirt and pet hair are collecting on your HEPA filter, the pre-motor filter may be incorrectly fitted, or missing from your cleaner. To check the filter is correctly fitted, please see our online support video for this cleaner:

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ALLFLOORS_US


If the cleaner has been used with the pre-motor filter missing, it's probably best if you get in touch with us directly, as the cleaner may have been damaged.You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Aug 08, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

How do you release the wand when it is extended?


Hi there,

For information on removing and replacing the wand on your DC14, you might find it helpful to refer to the user guide supplied with your cleaner. In case you don't have it to hand, here's an online copy:

http://media.dyson.com/downloads/us/floorcare/manuals/dc14_opmanual_usa2007.pdf

You can also see further information on using the hose, wand and dusting tools in the Support section of our website:

http://www.dyson.com/support/help.asp?article=527&product=DC14-ANIMAL_US

If you have any more questions about using or maintaining your Dyson cleaner, please get in touch with us directly so one of our experts can provide the assistance you need. You can call us free on 08002980298 (UK), or 1866MYDYSON.

Kind regards,

Jack
Dyson Customer Service

Jul 31, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

Very hard to push but not good suction.


Hi there,

Sorry to hear you're having difficulties with your DC14. If you're concerned your cleaner isn't picking up as well as it should, you might find it helpful to follow these simple steps to check everything is correct with your machine:

http://www.dyson.com/support/help.asp?article=622&product=DC14-ALLFLOORS_US

Following these steps should resolve your issue. However, if you've tried this and are still having issues, please get in touch with us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting steps over the phone with you.

Kind regards,

Jack
Dyson Customer Service

Jul 29, 2011 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

I have a DC14 upright. When the Dyson is upright and switched on it runs fine. Whrn I lower the handle to start hoovering, the Dyson makes a loud noise


Hi there,

Sorry to hear you're having difficulties with your DC14. The brush control of your cleaner includes a safety feature which makes a ratcheting sound to warn you when the brushbar is jammed. For a step-by-step illustrated guide demonstrating how to check for and remove obstructions from the cleaner head and brushbar, please see the link below:

http://www.dyson.com/support/help.asp?article=669&product=DC14-ALLFLOORS_US

By removing any threads, hair, or other obstructions which may be preventing the brushbar from spinning freely, you should be able to resolve your problem. However, if you've tried this and are still having difficulties, please get in touch with us directly so one of our experts can run through some troubleshooting over the phone with you. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

Kind regards,

Jack
Dyson Customer Service

Jul 29, 2011 | Dyson DC14 All Floors Upright Vacuum...

1 Answer

I have a Dyson DC14 animal and is is not picking up like it should. It is still picking up some, but definitely a noticable difference. Thinking it may need adjusted? Help!


Hi there,

Sorry to hear you're having difficulties with your DC14. If you're concerned about the performance of your cleaner, you may find it helps to wash the filters. If you're not sure how to do this, our video guide shows the correct way:

http://www.dyson.com/support/help.asp?article=1461&product=DC14-ANIMAL_US

It's also a good idea to check the machine for blockages - this illustrated walkthrough shows all the areas you'll need to examine:

http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US


Hopefully these steps should resolve your issue. However, if you're still concerned, please get in touch with us directly - you can call free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some checks over the phone and provide further assistance.

Kind regards,

Jack
Dyson Customer Service


Jul 27, 2011 | Dyson Vacuums

1 Answer

How do you change the bel on Dyson DC14 Animal? WE can't seem to get access to the belt


Belt maintenance DC14 animal. Dyson would not recommend that the belt on your particular machine is replaced by anyone other than a suitably trained electrician or Dyson Service Engineer.
It is not expensive to get it done locally. If you want to know who can do it, call the free Dyson helpline on 0800 954 0154 which is open from 7am to 10pm 7 days a week or email askdyson@dyson.co.uk
When you have found someone local,you can call, ask them the cost, then make your decision.
If you already have a spare belt and feel confident to change it on your DC14, I suggest you Google for the following.
'Dyson DC14 animal change belt', where you should find it, as I did for my DC07Allergy. I found the solution AND changed my belt on about half an hour.This is not a recommendation for you to change it yourself. You do it at your own risk.

Jul 10, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

1 Answer

My older Dyson DC14 (the purple one) early model with a clutch on the beater bar belt needs a clutch replacement. The bar has been cleaned and there are no worn or damaged parts so I conclude that the...


Have a look at www.dysonmedic.com which has some very useful info on dismantling and repairing Dysons.

Although this site doesnt actually cover the DC14 yet, the DC14 is very similar to the DC07 so as regards dissassembling the machine, and replacing the clutch, my experience is that the DC07 info will enable you to do the job.

Mar 26, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

2 Answers

The Dyson DC14 Vacuum cleaner is coming on - the fuse is ok


Hi its Darran at Dyson.

So that we can help identify the issue you are having with your Dyson vacuum cleaner, please contact our Helpline on 0800 298 0298 (UK) or 1866MYDYSON (US).

Kind regards
Darran
Dyson Customer Service

Jan 29, 2010 | Dyson DC14 Animal Bagless Upright Cyclonic...

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