When ever i turn my lap top on, it goes through the gate way sighn then the screen goes black and it comes up saying that an error occured reading the disk in drive press ctrl, alt, dlt to restart, and nothing else. ive done what it said a thousand times, restarted it and evry thin. what should i do??:*(
Go to the BIOS menu and select the Main Tab... see if the computer sees your drive. If not send it to the manufacturer or look to see if you can get to the HD without cracking open the main case to the laptop if you can... check the connection from the HD to the connectors to the motherboard
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If you are running with XP try switching the unit on and pressing F8 while the computer is booting up
This should put you into Safe Mode
If that works go to Start , Accessories, System Tools ,System Restore and if the shop did the right thing when they built it you will have the System Restore function running
Ask the machine to do a System Restore and it should give you a number of dates to restore to, pick on that is a few days before the last update and let it roll
the pc is standing at command prompt, which means it is unable to find the boot.ini file required to boot into windows
When you say you pressed F8 did you keep pressing it until you got a menu saying Safe Mode,last known good configuration, start in VGA mode etc, if so use last known good configuration and let it reboot.
If still nothing then you will need the windows cd to perform a system repair.
This generally indicates that a sector in the hard drive has failed, and the hard drive will need to be replaced. With a bad sector the drive reads to the point of the bad sector and past the bad sector, but can't put the info together, so it tries to boot, but can't. Unfortunately, your only option is replacing the hard drive.