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The ink level window for my hp 6988 is grayed out. i always use genuine replacement cartridges

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Attn: FixYa,

I purchsed the original hp cartridges.


Thank You.

Posted on Apr 09, 2008

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Posted on Jan 02, 2017

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It depends on what type of ink cartridge you have installed.....with HP genuine ink cartridges and HP Solution center installed, everything should be there. However, if you get an HP integrated ink cartridge refilled (i.e. HP 60, 61, 74, 75, 901, 92-98....currently offered at Costco or Frys today) or if you buy a remanufactured/compatible HP ink cartridge, the ink levels will not be displayed nor can they be reset (HP has a smart chip embedded within the nozzle plate at base of ink cartridge which counts the drops and then registers as empty).....so you'll just need to live with it and ignore 'ink low', 'non-genuine', 'counterfeit' messages and similar while you are using these types of aftermarket supplies. The first video below provides an overview of the 'low ink' phenomena.


NOTE: These types of 'SEVERE' cartridge errors (i.e. "refer to documentation" / "incompatible cartridges", "print cartridge(s) problem" etc.) typically indicates the internal micro-electronics of the HP #901 / 901XL cartridge are damaged. The cartridge's electrical wire runs at rear and lower side of the ink cartridge are very delicate and are somewhat susceptible to ink attack over time, which can lead to premature failures. In addition, the older the cartridge the higher the chance of an internal electrical failure. I suggest you first run a 'Tap 41' diagnostic test to check cartridges electrical health (this is a forced test); you may also bypass the error (temporarily) on all models which use HP 901 cartridges. Refer to Inkjet411 youtube videos below:


HP Officejet J4500 J4600 4500 Printer Error Messages -HP 901 & 901XL Cartridges

http://www.youtube.com/watch?v=RivHgvWCkJ8


HP 901 & 901XL Ink Cartridge Alerts - Low Ink Warnings:

http://www.youtube.com/watch?v=hzLM5mlkTt4


HP Officejet J4500 J4600 4500 Printers Tap 41 Diagnostics - HP 901 Incompatible Print Cartridges: http://www.youtube.com/watch?v=S6uATgXxQlE


HP Officejet J4500 J4600 4500 Cartridge Error Bypass - HP 901 Cartridge Errors: http://www.youtube.com/watch?v=I4-m_RLdRE4



HP 901 Ink Refilling & Cartridge Care Tips - Everything you need to know: http://www.youtube.com/watch?v=jTtNj6rN4g4




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Deskjet F2100 Cannot get estimated ink cartridge levels to show remaining ink levels. Following instructions from HP solution centre but function does not appear to work. Genuine Hp cartridges hp21 &...


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hi,.
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hi,

as you are using a refilled cartridge, it is causing this problem. the thickness of ink in a hp genuine cartridge and a refilled cartridge varies. and also the refilled cartridge may make your printer faulty. so it is good to try with a new hp genuine ink cartridges.

thanks and regards
agnel

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