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I tried to install myOne Touch Software but it would not install. There did not appear any on-screen instructions. I recently about three months ago bought a new lap top. It is the windows/vista model. Does the fact that I now have vista make it impossible to install the cd I have? I would appreciate your help.

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HI,

Have you installed this software before?If yes then please uninstall the software first and the install the software.If this is the first time you are installing it then it is possible that the software is not compatible o vista.It only work on xp.So to fix this you will have to get vista supported version.

I hope i am clear.

Goodluck,
Please don't forget to rate the solution as fixya.

Posted on Apr 08, 2008

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Can you give tell me the exact version of the one touch software please

Here is a vista update for certain versions

http://www.seagate.com/ww/v/index.jsp?locale=en-US&name=ot3-emc-vista&vgnextoid=b6623428ab622110VgnVCM100000f5ee0a0aRCRD

Please let me know about the version so I can further help you with your problem

Posted on Apr 08, 2008

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Hello ,

Guess the software is not vista compatible ...

Posted on Apr 08, 2008

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Hello

There is possibility that the CD rom is Not function properly. or the cd installer is not readable. however you can check the DVD/CD rom by inserting othe disc that is clean and new. please see the documentation of your Myone touch if it is compatible in VISta.
melnavz

Posted on Apr 08, 2008

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