Question about Dell 924 All-in-One InkJet Printer

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Computer and printer are not communicating

Is the USB port enabled on the computer? I have trouble shooted this and have determined that the USB is in fact enabled. Don't know what else to do. Please help

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1. cancel all documents in the printer queue.
2. Turn the power off / unplug the printer from the AC.
3. Shut down the computer.
4. remove the usb from the PC
5. Restart the PC
6. Replug the printer back to the AC
7. Reconnect the USB cable to the PC
8. Check to see if PC has recognized the USB device ( the printer)
9. go to the "printer and devices" if Windows 7 . Windows XP go to printers and click to make sure that you have the correct printer showing and select it and check it a the default printer. Your printer should work now.
Do a test.

Posted on May 29, 2010

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Printer not connected to cmmputer


All cables can fail! Have you tried changing the connecting cable for a twin?
Go to Start>Control Panel>Printers and Faxes
In the new window, select the Hardware tab and Device Manager and select Device
Manager button. Near the bottom of the list is Ports, double click to open. One should
say 'Printer Port (LPT1)
2x Click on that and a new window opens 'Printer Port Properties'
It should say 'The printer port is working normally' and at the bottom it should say 'Use
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If it isn't, then Enable it. Then select the 'Trouble shooting' option.
All being well, eventually click OK and close all windows.

Go to Start>Control Panel>System and double click.
Your printer should be listed. Select it and right click. On the drop down Menu, select
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In the new window click on the Ports tab. On the list should be your printer , the box
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Under that are two more boxes-one says 'enable bi-directional support' - if not Tick it.
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Next are there any errors indicated on the printer (blinking lights) and if it is powered up. If there are errors, see the Troubleshooting section of your manual (or the Canon support site). You can try resetting the printer by unplugging it (printer and then outlet) and removing the data cable (from both the printer and the computer). Wait a few minutes and then reconnect.

I hope this helps. If you provide more information after trying the above, I'll try to provide additional trouble-shooting ideas.

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