Question about Dell 924 All-in-One InkJet Printer

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Computer and printer are not communicating

Is the USB port enabled on the computer? I have trouble shooted this and have determined that the USB is in fact enabled. Don't know what else to do. Please help

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1. cancel all documents in the printer queue.
2. Turn the power off / unplug the printer from the AC.
3. Shut down the computer.
4. remove the usb from the PC
5. Restart the PC
6. Replug the printer back to the AC
7. Reconnect the USB cable to the PC
8. Check to see if PC has recognized the USB device ( the printer)
9. go to the "printer and devices" if Windows 7 . Windows XP go to printers and click to make sure that you have the correct printer showing and select it and check it a the default printer. Your printer should work now.
Do a test.

Posted on May 29, 2010


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