Question about Philips GoGear SA3021 Digital Media Player

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How to unfreeze Philips GoGear SA3021 Digital Media Player

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To unfreeze, there is a "reset" option on the bottom of the unit near the usb port -- you'll need a pin or paperclip to reset it. To unshuffle, on the main menu go to the tools option (icon looks like a gear near the bottom of the screen), select "music play mode" then select "off." Took me forever to figure this out.

Posted on May 28, 2010

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1 Launch the Philips Device Manager at Start > Programs > Philips Digital Audio
> SA30XX > Philips SA30XX Device Manager on your PC.
2 Press and hold the 2; button while your player is connecting to the PC.
3 Keep holding the key until the Philips Device Manager acknowledges your player and
goes into recovery mode.
4 Click the repair button and follow the instructions given by the Device Manager.
5 After the player has been repaired, disconnect it from your PC and re-start.

Posted on May 29, 2010

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Posted on Jan 02, 2017

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I was wondering if there is a link I can go to to download a missing cd-rom disk for a SA3021

Here is a link for you:

You can download everything you may need from this site, included user manual and software for your computer.

Jun 23, 2011 | Philips GoGear SA3021 Digital Media...

2 Answers

Mp3 will not connect to charge

You simply got a bad battery or the mp3 player just died all togeather but I would try replacing the battery first before drawing conclusions..

Oct 03, 2009 | Philips GoGear SA3021 Digital Media...

1 Answer

My device has malfuctioned

try the reset button and if that wont work you can check out and goto the support tab and under search enter your make and model and it should come up with sevral documents on your mp3 player

Sep 19, 2009 | Philips GoGear SA3021 Digital Media...

2 Answers

I have the SA3021/37 model from philips HELP! IT WILL NOT WORK!

test if you charger is working ???

you may test it with some LED , or some little bulb , to make it glow with charger...!!

----if charger is working , then most probably , its the FIRMWARE ISSUE with the player, and not the charging... means , you'll have flash its software again.. which you might have in the disc which came with the player.

-----battery issue(that a malfunctioning battery is v rare)

Sep 13, 2009 | Philips GoGear SA3021 Digital Media...

1 Answer

Can;t conver .wmv

use windows media player to convert cds to .wmv for your gogear. works fine. just put in a cd in your computer - now the autoplay-function should pop up - select "copy audio to computer" (or similar). everything elese should be clear when you see the media player window.

Jul 25, 2009 | Philips GoGear SA3021 Digital Media...

1 Answer


not totally sure but if theres a sliding button with a lock and an arrow pointing one way slide it the opposite of the arrow

Jun 26, 2009 | Philips GoGear SA3020/37 MP3 Player

1 Answer

Need to register my Philips MP3 SA3020/SA3021

You can call Philips and register the product with them.
This GoGear is not compatible with iTunes.
You will need to use a converter like Media Monkey to convert those iTunes songs (AAC) format into mp3 format (but it will only convert the unprotected songs).

Then you can use Windows Media Player to transfer the songs to your GoGear.

Dec 27, 2008 | Philips SA4010 MP3 Player

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