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What happens if you try using your X1 with a PC? The X1's green plug goes to the green Line Out (or Front) jack on your PC, while the X1's pink plug goes to the pink Microphone jack on your PC. If the X1 mic works with your PC, then the problem is the chat/controller cable and replacing it should fix the problem. If the mic doesn't work, then the headset will need to be replaced. Turtle Beach should be able to do that for you...
in skype go to tools>options>audio setting make sue the microphone is logitech and the green bars should start moving as you talk. if no logitech appears or the mic is not producing sound. call logitech for warranty info. if the mic is producing sound below is "make a free skype test call" to see if the program is transmitting.
You need to clarify whether microphone or its connection bad or system causing the problem. I suggest you to try with external bluetooth or normal headset. If sound microphone works with headset you need to have microphone connection be fixed
I'm not 100% sure it's the microphone in your case, since I am experiencing the same problem right now with another microphone. I borrowed a working headset from my friend and it is not working either. My volume is up like yours and I can barely hear myself. I am updating the drivers soon and I'll let you know if that fixes it.