Question about Maytag Neptune MAH5500B Front Load Washer

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Smells moldy and very loud during spin cycle - Maytag Neptune MAH5500B Front Load Washer

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The moldy smell is a typical problem from these front load machines. This happens due to the design of front load machines themselves, and the rubber "boot" or gasket at the front that seals the machine when the door closes. Since these machines use less water, they do not flush out the dirt and gunk as well as typical top load machines. Plus, the gasket at the front that seals the washer door holds water even after the cycle is over. This water tends to linger and start to mold and stink. Remedies are few. After washing, leaving the door cracked and/or opened will help keep air flow and dry out the tub quicker. This helps with preventing the stagnant air. Unfortunately, you are experiencing the smell.

There is a product called Affresh. This is like an Alka seltzer tablet for the washer. The directions are included on the packet. As far as I know there are 3 tablets to a pack. Essentially, you run your washer on the hottest cycle possible (or a clean cycle if your washer has that) and toss in the tablets. Preventive maintenance can be performed by cleaning your washer monthly (or as needed) with a tablet at a time. When you have the smell and need to get rid of it, it requires more of a kick. In that scenario you would use all 3 tablets. These tablets will kill the lingering bacteria in the washer and hopefully all the smell. You may have to rinse and repeat this method.

On to the loud noise. Noises are hard to know unless actually heard. But I have a good idea what you are experiencing. If it is a very loud ROAR, kind of like a plane, that is a tub bearing in the back of the machine. This is a VERY costly repair, both for labor expenses and parts. The parts will run you between $200 and $400. Once a repair man can get in and see which parts have failed, then you will know. Also, it depends on what that particular repair man will charge. As unfortunate as it may seem, I would not recommend fixing it. This will save you money from the repair man spending 1-2 hours ripping it apart to tell you the final bill will exceed $500 or $600 dollars.

If this is not the sound, describe it and I can offer more assistance :)

Posted on May 28, 2010


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