Question about Microsoft Xbox 360 Console

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It says my payment option has to be updated and it doesnt let me have xbox live

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I had Specifically Had this problem before.

You must contact Microsoft to fix it.

Posted on Jun 02, 2010

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Cannot use console until subscription payments are udated


Hello! Your Xbox is simply telling you that in order for you to access any of the online content available for the Xbox 360, you will have to update your subscription payments by adding a valid credit card to the account credentials so that Microsoft is able to charge you for your usage of their online service, Xbox Live. Until you update your subscription payment option, you cannot access the online content. To update your information on the account, go to Xbox.com, log into your account and then head on over to account details and then "Payment Options" and then update your information by entering your valid credit card information. Hope this helps! Good luck! :)

Aug 18, 2014 | Microsoft Xbox 360 Console

3 Answers

Ummm i got suspended due to my payments but my mom got a new card how do i fix it


Change payment for an Xbox LIVE membership

Xbox LIVE purchases and membership renewals are charged to the payment option that is associated with your Xbox LIVE account. Use the following steps to add or change a payment option that is associated with your Xbox LIVE account. If you want to remove a payment option, please see Remove an Xbox LIVE payment option.
Show all Console steps: Add or change a payment option

  1. Sign in using your Xbox LIVE gamertag.
  2. Go to My Xbox, and then select your avatar.
  3. Go to Account Management, and then select Manage Account. profile_mngacctgold.jpg
  4. Go to Your Memberships, and then select the membership that you want to change (for example, Xbox LIVE Gold). profile_acctmgmtgold.jpg
  5. Select Change Payment Options. profile_chgpaymentopt.jpg
  6. Do one of the following:
    • Select Add Credit Card to add a new credit card.
    • Select Add PayPal for information about how to add a PayPal account at xbox.com/accounts. PayPal is not available in all regions. For a list of supported regions, please see Using PayPal with your Xbox LIVE Account.
    • To edit an existing payment option, select the payment option.
    profile_paypal.jpg
Computer steps: Add or change a payment option You can also you can add or edit Xbox LIVE account information using the Microsoft Billing and Account Management website. Here's how:
  1. On a computer, go to https://billing.microsoft.com, and sign in using the Windows Live ID (email and password) that is associated with your Xbox LIVE account.

    Note If you don't know your Windows Live ID or password, please see Manage your Windows Live ID.
  2. Click Go to personal information. billing_acct_overview.gif
  3. To change a payment option, click View/Edit next to the payment type that you want to change. billing_personalinfo.gif
  4. Now you can add or edit a payment method.

    Edit a payment
    Click Edit payment method information and update your payment information. billing_editpaymethod.gif
    Add a payment
    Click Use a different payment method to add a new payment method and follow the on-screen instructions. billing_usediffpaymethod.gif

Jul 21, 2011 | Video Game Consoles & Games

1 Answer

I tried to log onto my Xbox live and it tells me I'm suspended due to a problem with my payment option, i've had my gold membership for a while and on my payment i still had some left...it tells me use a...


go to thier website and add payment option and reenter the data if that dont work call 1-800-4my-xbox and when you here payment option tell them your problem they should have it fixed within an hour unless they dont know the problem whitch in that case they take your acount and examine it and you wont see it for a wile and they wipe gamescore freinds and game history but everything you purcase will still be there if that dont help they give you free live time and a new acount of your choice of name

Dec 18, 2010 | Microsoft Xbox 360 Console

1 Answer

How do i change my payment option from credit card to redemm card??? after my account has been turned off from live do to the fact the creditcard doesnt work any more???


to change the payment option i hate to say it but you need to settle the remaining unpaid bills call xbox billing to settle it and request to remove your credit card from your account then after it is done that is the only time you can switch to a prepaid card.

Jul 25, 2010 | Microsoft Xbox 360 Console

1 Answer

Idk how to update my payment option


if you need to update your payment options when you account is not working then you must contact Microsoft.

Otherwise it pretty simple. Hit the xbox live button go all the away to the right of blades to "Account Management" Then you should be able to find your way from here.

May 31, 2010 | Microsoft Xbox 360 Console

1 Answer

Not connecting to xbox live


I try to hooked up my xbox360 to My PC but i cant get the xboxlive

Jul 08, 2008 | Microsoft Xbox 360 Console

5 Answers

Account Suspended for payment error


Go here:http://www.xbox.com/en-US/live/
And try logging in there, if you can't login go Here : http://www.xbox.com/en-US/support/?WT.svl=nav
That will troubleshoot your xbox live connection from the pc.
you can also pay your subscription fee online too.

Feb 18, 2008 | Microsoft Xbox 360 Console

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