Question about Brother MFC-5860CN InkJet Printer
(Note: printer was out of black ink, and the other colors nearly empty back in December 2007) I replaced all 4 ink carts just a days ago (April 4) but the black ink still reports as "No Cartridge" and the other 3 colors report as "nearly empty" (showing only one fill status bar full). I followed Brother's online steps of removing and replacing the carts. Also, I've unpluged and pluged back in the power cable to reinitialize the unit with the same results. (I am using Brothers ink carts but did have to clean up a little black ink that was on the front and bottom of the black ink cart - I thought they were not suppose to leak). I did move during the time that the printer has been sitting, but the unit is not 7 month old yet. What is my next move?
If you have tried the proper steps for the problem without good results, I think it is time to check it with a technician. Use your warranty.
Posted on Dec 13, 2012
Next move: give to back due to guarantee. there is nothing what you can do!
Posted on Apr 08, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jan 01, 2011 | Brother IntelliFAX-2440c Plain Paper...
Your machine is equipped with an ink dot
counter. The ink dot counter automatically
monitors the level of ink in each of the 4
cartridges. When the machine detects an ink
cartridge is running out of ink, the machine
will tell you with a message on the LCD.
The LCD will tell you which ink cartridge is low
or needs replacing. Be sure to follow the LCD
prompts to replace the ink cartridges in the
Even though the machine tells you that an ink
cartridge is empty, there will be a small
amount of ink left in the ink cartridge. It is
necessary to keep some ink in the ink
cartridge to prevent air from drying out and
damaging the print head assembly.
a Open the ink cartridge cover.
If one or more ink cartridges are empty,
for example Black, the LCD shows
Ink Empty Black and
b Pull the lock release lever down and
take out the ink cartridge for the color
shown on the LCD.
c Open the new ink cartridge bag for the
color shown on the LCD, and then take
out the ink cartridge.
d Remove the protective yellow cap (1).
If the protective yellow caps come off
when you open the bag, the cartridge will
not be damaged.
e Each color has its own correct position.
Insert the ink cartridge in the direction of
the arrow on the label.
f Lift each lock release lever and push it
until it clicks, and then close the ink
g If you replaced an ink cartridge, the LCD
may ask you to verify that it was a brand
new one. (For example,
Did You Change Blck?) For each
new cartridge you installed, press 1
(Yes) to automatically reset the ink dot
counter for that color. If the ink cartridge
you installed is not a brand new one, be
sure to press 2 (No).
If you wait until the LCD shows
Near Empty and Ink Empty, the
machine will automatically.
Find this on page 113 of the manual:
Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.
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