Question about Brother MFC-5860CN InkJet Printer

2 Answers

LCD show "NO CARTRIDGE" after installing new ink cartridges...

(Note: printer was out of black ink, and the other colors nearly empty back in December 2007) I replaced all 4 ink carts just a days ago (April 4) but the black ink still reports as "No Cartridge" and the other 3 colors report as "nearly empty" (showing only one fill status bar full). I followed Brother's online steps of removing and replacing the carts. Also, I've unpluged and pluged back in the power cable to reinitialize the unit with the same results. (I am using Brothers ink carts but did have to clean up a little black ink that was on the front and bottom of the black ink cart - I thought they were not suppose to leak). I did move during the time that the printer has been sitting, but the unit is not 7 month old yet. What is my next move?

Posted by on

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 39 Answers

If you have tried the proper steps for the problem without good results, I think it is time to check it with a technician. Use your warranty.

Posted on Dec 13, 2012

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 832 Answers

Next move: give to back due to guarantee. there is nothing what you can do!

Posted on Apr 08, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

My Brother MFC-685CW Printer Wireless doesn't recognise a new colour cartridge despite having cleaned the printer head. It also is not recognised by the PC despite reloading it. Help!! Troubleshooter...


If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridge(s), it is possible another ink cartridge is empty and needs to be replaced or one or more of the cartridges are not installed properly. Complete the following steps:
  1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.

    1a. If the display continues to show NO CARTRIDGE, verify the cartridges are installed properly by uninstalling and reinstalling all four ink cartridges. Follow Steps 2a through 2f.


    1b. If "INK EMPTY XXXXX" (Xs = color, i.e. INK EMPTY CYAN) is displayed on the LCD, the specified ink cartridge is empty and needs to be replaced. Follow Steps 2a through 2f.

  2. To resolve an INK EMPTY message or to confirm the ink cartridges are installed properly, complete the following steps:

    2a. Open the ink cartridge cover. Pull the lock release lever(s) down and take out the ink cartridge(s). While you have the ink cartridge(s) out of the machine, verify the cartridge(s) are genuine Brother supplies with the Brother logo embossed into the side of cartridge.

    ink_replace03.gif

    2b. Reinstall the ink cartridge(s). Lift and push the lock release lever(s) until it clicks into place and close the ink cartridge cover.



    ink_replace04.gif

    2c. The LCD may then display:

    Did you change xxxxxx? Yes No.

    for the color(s) that was replaced. If this message appears, BE SURE to follow the instructions on the LCD to correctly select Yes or No. Select Yes if you installed a new cartridge(s) to automatically reset the ink dot counter for that color. Select No if you did not install a NEW ink cartridge(s).


    2d. After all the correct selections are made, the machine will then enter a cleaning cycle.


    2e.If the display again shows INK EMPTY XXXX, go back to Step 2 and follow the instructions to install a NEW ink cartridge.


    2f.If the machine did not enter a cleaning cycle and the display continues to show NO CARTRIDGE after reinstalling new genuine Brother ink cartridges, your machine may require service.
If your computer is not recognizing the printer you should uninstall and reload the drivers. You might consider downloading a new driver for your operating system from this site:

http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_list.html?reg=us&c=us&lang=en&prod=mfc685cw_us_as&Cat=112

I recommend bookmarking thihs site for future reference.

I hope this is helpful. :)

Dec 08, 2010 | Brother Office Equipment & Supplies

1 Answer

Where do the ink cartriges on a brother mfc 5460cn fo


Your machine is equipped with an ink dot

counter. The ink dot counter automatically

monitors the level of ink in each of the 4

cartridges. When the machine detects an ink

cartridge is running out of ink, the machine

will tell you with a message on the LCD.

The LCD will tell you which ink cartridge is low

or needs replacing. Be sure to follow the LCD

prompts to replace the ink cartridges in the

correct order.

Even though the machine tells you that an ink

cartridge is empty, there will be a small

amount of ink left in the ink cartridge. It is

necessary to keep some ink in the ink

cartridge to prevent air from drying out and

damaging the print head assembly.

a Open the ink cartridge cover.

If one or more ink cartridges are empty,

for example Black, the LCD shows

Ink Empty Black and

Replace Ink.

b Pull the lock release lever down and

take out the ink cartridge for the color
shown on the LCD.

c Open the new ink cartridge bag for the

color shown on the LCD, and then take

out the ink cartridge.
d Remove the protective yellow cap (1).

Note

If the protective yellow caps come off

when you open the bag, the cartridge will

not be damaged.

e Each color has its own correct position.

Insert the ink cartridge in the direction of

the arrow on the label.

f Lift each lock release lever and push it

until it clicks, and then close the ink

cartridge cover.

g If you replaced an ink cartridge, the LCD

may ask you to verify that it was a brand

new one. (For example,

Did You Change Blck?) For each

new cartridge you installed, press 1

(Yes) to automatically reset the ink dot

counter for that color. If the ink cartridge

you installed is not a brand new one, be

sure to press 2 (No).

If you wait until the LCD shows

Near Empty and Ink Empty, the
machine will automatically.

Find this on page 113 of the manual:
http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002135/cv_mfc5460_usaeng_usr_a.pdf


Click on this link or copy and paste the complete link into your browser.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response.

Thanks, Joe

Dec 04, 2010 | Brother MFC-5460CN All-In-One InkJet...

1 Answer

I have a Brother MFC5460CN...I can't find the owners manual and I can't figure out where the ink cartridges are? I need to replace them


I found this on the Web site. You can download the manual for yourself. Just click on the link below. If you find this information helpful, pls rate me.

http://www.retrevo.com/d/ds/progress?doc=9adbcf37695f2981dab6cde6d0fdb2d1

Replacing the ink cartridges B
Your machine is equipped with an ink dot counter. The ink dot counter automatically
monitors the level of ink in each of the 4 cartridges. When the machine detects an ink cartridge is running out of ink, the machine will tell you with a message on the LCD. The LCD will tell you which ink cartridge is low or needs replacing. Be sure to follow the LCD prompts to replace the ink cartridges in the correct order.
Even though the machine tells you that an ink cartridge is empty, there will be a small amount of ink left in the ink cartridge. It is necessary to keep some ink in the ink cartridge to prevent air from drying out and damaging the print head assembly.
a Open the ink cartridge cover. If one or more ink cartridges are empty,
for example Black, the LCD shows Ink Empty Black and Replace Ink.
b Pull the lock release lever down and take out the ink cartridge for the color
shown on the LCD.

C Open the new ink cartridge bag for the color shown on the LCD, and then take
out the ink cartridge.
d Remove the protective yellow cap (1). Each color has its own correct position.
Insert the ink cartridge in the direction of the arrow on the label.
f Lift each lock release lever and push it until it clicks, and then close the ink
cartridge cover.
G If you replaced an ink cartridge, the LCD
may ask you to verify that it was a brand
new one. (For example, Did You Change Blck?) For each
new cartridge you installed, press 1 (Yes) to automatically reset the ink dot
counter for that color. If the ink cartridge you installed is not a brand new one, be
sure to press 2 (No). If you wait until the LCD shows
Note
If the LCD shows No Cartridge after
you install the ink cartridges, check that
the ink cartridges are installed properly.

09ec622.jpg
Pls rate met. Thanks and Good Luck.....

Feb 05, 2010 | Brother MFC-5460CN InkJet Printer

8 Answers

I changed the ink cartridge the black one but it still says cartridge empty I unplugged it and it still sais the same thing


My MFC-420CN acts up occationally. Remove the new cartridge, hold it as you would to install it, Rotate it to the right about 45°. Snap it with the back of a finger (dislodges any air bubbles in ink feed). Reinstall cartridge (ensure it is fully seated. This works for both Brother cartridges and the eforcity cartridges I've been using for the past couple of years. HTH
Lou

Oct 17, 2009 | Brother MFC-685cw InkJet Printer

2 Answers

My printer says install magenta what does that mean


It means for you to install the magenta ink. Magenta is a color. You have 4 colors. Yellow, magenta, cyan, black

Oct 14, 2009 | Brother Multi-Function Center MFC-240C...

1 Answer

I don't know how to change the ink bought this printer from a guy at work no manual


Lift the scanner cover from the right-hand side of the MFC until
it locks securely into the open position.

If one or more ink cartridges are empty, for example Black, the
LCD shows Ink Empty Black and Cover is Open.

Pull the ink cartridge hook toward you and remove the ink
cartridge for the color shown on the LCD.

Open the new ink cartridge bag for the color shown on the LCD,
and then take out the ink cartridge.

Remove the cartridge covers.

Each color has its own correct position. Keep the ink cartridge
in an upright position when you insert it into slot. Press down on
the ink cartridge until the hook snaps over it.

Lift the scanner cover to release the lock. Gently push the
scanner cover support down and close the scanner cover.

If you replaced an ink cartridge while Near Empty was
displayed on the LCD, the LCD may ask you to verify that it was
a brand new one. Example: Did You Change Blck? 1.Yes
2.No. For each new cartridge you installed, press 1 on the dial
pad to automatically reset the ink dot counter for that color. If the
ink cartridge you installed is not a brand new one, please be
sure to select 2.

If you wait until Ink Empty message is displayed on the LCD,
the MFC will automatically reset the ink dot counter.

If the Install message is on the display after you have
installed ink cartridges, check that the ink cartridges are
installed properly.

Hope that helps you!

Aug 12, 2009 | Brother MFC 420CN All-In-One InkJet...

1 Answer

New Cartridge error message


Follow the steps below to remove and replace the empty ink cartridge.
  1. Turn the printer on.
  2. Open the ink cartridge door. Figure 1: Opening the ink cartridge door c00819080.gif
  3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch c00819081.gif 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
    NOTE: Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
  4. Pull the ink cartridge toward you out of it's slot to remove it. Figure 3: Removing an ink cartridge c00819082.gif
  5. Remove the new ink cartridge from the packaging.
  6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
    NOTE: Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted. Figure 4: Inserting an ink cartridge c00819083.gif
  7. Press down on the gray latch until it clicks into place. Figure 5: Closing the gray latch c00819084.gif
  8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
    NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
  9. Close the ink cartridge door.

after Doing this all Follow the next step :-

Please Try This, I am sure it is going to workout.


Resetting the All-in-One
Press the On (fa37665.gif) button to turn off the unit.
  • Disconnect the power cord from the back of the unit.
  • Connect the power cord to the back of the unit.
  • Press the On (a477fdf.gif) button to turn on the unit.

Oct 21, 2008 | HP Photosmart C5180 All-In-One InkJet...

1 Answer

Print cartridges


  1. When one or more ink cartridges are empty, for example, Black, the LCD shows “Ink Empty Black” and “Open Cover.” Close the printer’s document support and the document tray.
  2. Lift the top cover to the open position until it locks securely into place.
  3. Pull the ink cartridge hook toward the front of the printer and remove the color ink cartridge displayed on the LCD. Place the cartridge in a plastic bag as it may still contain some residual ink and may leak.
  4. Open the new ink cartridge bag for the color shown on the LCD and remove the new ink cartridge. The cartridge cover may come off when you open the bag. This is not uncommon and will not damage the cartridge.
  5. Each color has its own correct position that is clearly labeled and color coded inside the printer. Keep the ink cartridge in an upright position when you insert it into slot. It will only fit in the correct direction. Press down on the ink cartridge until the hook snaps over it.
  6. If you replaced an ink cartridge while “Near Empty” was displayed on the LCD, the LCD may ask you to verify that the replacement cartridge was brand new one. Example: “Did You Change Black? 1.Yes 2.No.” For each new cartridge you installed, press 1 on the dial pad to automatically reset the ink dot counter for that color. If the ink cartridge you installed is not a brand-new one, select 2.

Sep 16, 2008 | Brother MFC-5840CN All-In-One InkJet...

2 Answers

Ink cartridge light keeps blinking


you need to print only in black if that is all the ink you have, and also you need to remove the color cartridge as it still registers in the printer as able to be used, although it is empty or near so. Did you remove the tape over the print head fron the new ink cartridge? Do a print head alignment, or use the toolbox icon to tell the printer that you just replaced the cartridge. Some HP models chip the ink cartridges so even a refill wont register as a full tank and the printer wont print. chip needs to be reset (difficult) or just replaced with a new cartridge.

Jul 07, 2008 | HP DeskJet 940c InkJet Printer

1 Answer

Say's empty


If you still need help:
http://welcome.solutions.brother.com/bsc/public/us/us/en/faq/faq_top.html?reg=us&c=us&lang=en&prod=dcp110c_us

Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
Description:
If the message "NO CARTRIDGE" remains on the LCD after you have installed the ink cartridges, then one or more of the cartridges may not be properly installed. Verify that the cartridges are installed correctly by following these steps:



Note
    Cartridges that have already been installed are no longer vacuum-sealed, so it is very important that these cartridges remain upright. If a cartridge is removed from the machine and placed on its side, air may be introduced into the ink supply tubes. As a result, repeated cleaning will likely be required before normal print quality is restored.

  1. Unplug the machine from the AC power outlet, wait approximately 10 seconds and then plug it back in.
    If the date and time appear on the display, the issue is resolved. If the display continues to show NO CARTRIDGE, continues to Step 2.

  2. Open the scanner cover by lifting it from the right-hand side until it locks securely into the open position.

  3. Remove the black ink cartridge by pulling the white plastic hook (locked over the edge of the ink cartridge) toward you, then lifting the cartridge out.

  4. The LCD should prompt you to install the black ink cartridge.

  5. Reinstall the black cartridge. Press down FIRMLY on the top of the cartridge until it is fully seated. Push the white plastic hook towards the cartridge to verify it is fully latched over the cartridge's top edge. Repeat STEPS 2 - 4 to verify each that of the color cartridges (magenta, cyan and yellow) is installed properly, then continue to STEP.

  6. Close the scanner cover. The unit should begin cleaning automatically.
Please remember to rate all Techs who assist you for free :) Joe

Jun 01, 2008 | Brother DCP-110C All-In-One InkJet Printer

Not finding what you are looking for?
Brother MFC-5860CN InkJet Printer Logo

191 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

CheckitRight
CheckitRight

Level 3 Expert

1362 Answers

Soulvisitor
Soulvisitor

Level 3 Expert

1113 Answers

Ron Dufek
Ron Dufek

Level 3 Expert

398 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...