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Canon IR C3380i displays INSERT WASTE TONER CONTAINER. cleaned the one i had, will not "find" it. why

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  • ladesigntc May 29, 2010

    canon imagerunner 3380i
    wont recognize that waste toner container is in.
    error light...
    wont let me use it.

    do you know anything else i can try

  • ladesigntc Jun 02, 2010

    Make sure to clean the sensor. hidden in back of where the waste toner comes out of machine. Pull out container and get in there and look for it.

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2 Answers

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  • Expert
  • 302 Answers

Most probably it is not detecting the one you cleaned. If there is any sort of circuitry or connections on the waste toner container try cleaning them with Iso Propyl Alcohol(It is nothing special). remember to clean on both sides the container side and on the copier side.

Posted on May 29, 2010

  • 1 more comment 
  • ladesigntc May 29, 2010

    still wont work. how about some way to manually bypass this whole error thing.,

    im thinking the sensor unit is bad?? i dont know. just guessing.


  • Mohsin Idrees
    Mohsin Idrees May 29, 2010

    Hmmm. I f the above solution is not solving your problem then your assumption seems right. Also there can be some sort of counter in the waste container, but i personally think that maynot be the case. Any how if the sensor unit is bad It will need to be replaced. Bypassing it is above my area of expertise at the moment :).

  • ladesigntc May 29, 2010

    k. thanks for your help.

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  • Master
  • 493 Answers

Hi,

Try to replace again to be sure it is replaced properly according to the procedures below..

When the waste toner container is full, the procedure for replacing the container appears on the touch panel display, as shown in the picture below. You should follow the instructions on the touch panel display while replacing the waste toner container.

And check the lever if it is on its original position.

Canon IR C3380i 
displays INSERT - 60a152d.jpg
90bac8d.jpg

Posted on May 28, 2010

  • 15 more comments 
  • ladesigntc May 28, 2010

    i have done what it asks many times. on the copier it says
    ENTER MODE SETTINGS.
    like, its ready to go.
    but the error light wont turn off
    the start key wont light up
    across the bottom it says
    INSERT WASTE TONER CONTAINER




  • Ibrahim OKTAY
    Ibrahim OKTAY May 28, 2010


    You shoul not replace the waste toner container before the message prompting you to replace it

    appears on the touch panel display.

  • Ibrahim OKTAY
    Ibrahim OKTAY May 28, 2010

    Did you try to restart?

  • Ibrahim OKTAY
    Ibrahim OKTAY May 28, 2010

    Try to unplug it to reset.

    It may help.

  • ladesigntc May 28, 2010

    tried all this.
    even smacked it a couple times.
    unplugged... waited reset....
    nothing.

    its like its jammed on ERROR

    i hate canon. i hate this machine.




  • Ibrahim OKTAY
    Ibrahim OKTAY May 28, 2010

    Hi again,



    Don't worry.

    You may try to reset error messages as described below:



    - Click the Additional Functions button once.

    - Click the 2 and 8 buttons at the same time once.

    - Click the Additional Functions button once again.

    - The System Management screen will open. Click the Copier button on the screen.

    - Click the Function button at the top of the screen.

    - Click the Clear button on the screen.

    - Click the ERR button to highlight it.

    - Click the OK button at the bottom of the screen.

    - Power the unit off and back on using the switch on the side of the unit. The error will be cleared.

    - Once the unit is back up, restart the machine.





    Hope this helps.

  • ladesigntc May 29, 2010

    ok. came back today... tried this about three times... it does not work. it seems to stop it, but when i restart, error code comes back with the same original message.
    what else can i try,
    thanks lisa


  • Ibrahim OKTAY
    Ibrahim OKTAY May 29, 2010

    Hi,



    Normally the new empty waste toner container is raplaced with the old one. As I understand you cleaned the old one and try to replace. But while replacing, it should be saved in the device memory as "replaced" by the touch panel display and this couln't been done properly. Maybe the sensor makes problem. Please run the system monitor and see if the waste toner level is shown there or not. Then if it lets you, you can click the button "recover later". Restart the machine. This may help.





    Waiting your comments.

  • Ibrahim OKTAY
    Ibrahim OKTAY May 29, 2010

    Please check the sensor flag on the container.

  • ladesigntc May 29, 2010

    i cant see where it will say or allow me to say recover later. i looked everywhere, and it only tells me how much toner i have left, not anything about waste toner... i have seen that message where it comes up - replace waste toner container soon... but i cant get it to do that.

    it insists i replace the container. maybe the only solution is to replace with a brand new one, which i dont have. i have cleaned two of them and tried them both...



  • Ibrahim OKTAY
    Ibrahim OKTAY May 29, 2010



    And please check the cap.



  • Ibrahim OKTAY
    Ibrahim OKTAY May 29, 2010

    Hi Lisa,



    Did you check the cap?



    I think you need to replace it with a new one.



    Would you please keep me informed?



    Good luck.

  • ladesigntc May 29, 2010

    yes, i will keep you informed. i give up. no, its not the cap. you cant even get it in with the cap on.
    thanks for trying!!! lisa


  • Ibrahim OKTAY
    Ibrahim OKTAY May 29, 2010

    Thank you Lisa.



    Hope it works with the new container. (If it works, I wish you rate the solution :) )



    Best wishes.

  • ladesigntc Jun 01, 2010

    ok. heres the answer for your next person!! open up the front door, you have to unscrew the big plastic front from the copier, kind of under the toner units, and there is a sensor hidden in there right near where the toner exits from the machine into this plastic container, i think kind of behind it. ( was watching the repair guy). so, he took canned air and cleaned it...twice cuz the first time he put the machine all back together and it didnt work... so you have to clean it very very good and then the error disappeared (INSERT WASTE TONER CONTAINER) and it runs!!

    thanks again for trying to help me the other day!
    lisa


  • Ibrahim OKTAY
    Ibrahim OKTAY Jun 01, 2010

    Thanks Lisa.

  • Ibrahim OKTAY
    Ibrahim OKTAY Jun 01, 2010

    Did you remember that I mentioned about the sensor.

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