Question about Dell 924 All-in-One InkJet Printer

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Dell 924 printer problem with black cartridge

I just got both my black and color cartridges filled at Wal Greens. When I installed the black the printer printed a test page...everything seemed fine. I also printed two other pages but after installing the color cartridge I still got the message that both were below ink levels (like it didn't recognize I put in two full cartidges). NOW the printer says either "black/photo cartridge missing" and also "left cartridge incorrect".

What the heck is going on?

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  • 5 more comments 
  • Anonymous Apr 09, 2008

    replaced cartridge

  • j_girl_94 Dec 15, 2008

    the ink cartridges are new and the allignment page is allright yet it constantly says that the black/photo cartridge is missing and refuses to make copies of anything

  • mymymichl Dec 17, 2008

    I bought brand new Dell cartriges, and the rpinter still wants me to order ink -- forn Dell, of course. Next printer will not be a Dell.

  • Anonymous Jan 11, 2009

    I have the same problem. It prints jsut fine, just indicates that I need to replace it.

  • Anonymous Feb 16, 2009

    i have new ink and it tells me low ink and left side incorrect

  • Anonymous Mar 22, 2009

    same thing my printer wont work now and its only like 2 yrs old!! help

  • pepere112 Apr 16, 2009

    After having my dell Ink cartridge refilled at Walgreens, as I have many times before, I get "unsupported cartridge" and the continue printing button doesn't work. How can I get my All-in-one 924 printer to accept the cartridge?



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The printers are set to do this so you will buy there own brand but there is a way to reset the printer so it will work, I"m not exactly sure how, I'm trying to find that out myself. if you ask at the place that refills your cartridges they might be able to tell you

Posted on Jan 08, 2009

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Dell printers donnot seem to work on refilled cartridges. Do buy new cartridges to fix the issue

Posted on Apr 15, 2008


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1 Answer

I own a All-In_one Photo 924 Dell printer.

pls re-installer your software of your printer uninstall the first installation then in install it again or simply re install your operation system maybe has a problem due to corrupted os mostly like has a virus.

Mar 03, 2010 | Dell 924 All-in-One InkJet Printer

1 Answer

Filled the ink cartridge at Wal greens and the printer still thinks its empty, so it won't pull from it

They didn't reset the cartridge for you, they either don't have the equipment for a reset or don't know how to do it, you're better off with a new OEM cartridge, less frustration...

Sep 17, 2009 | Dell 944 All-In-One InkJet Printer

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Color ink cartridge

Hello sir; Please do not use refill cartridge ! , one cartridge not right all cartridge don't work. change back the refill one.

Aug 02, 2009 | Dell 924 All-in-One InkJet Printer

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Dell 924 printer will not recognize photo cartridge

I just bought new ink and my Dell 944 is still telling me I am out of ink and it a new cartridge. How do I tell the computer or printer that?

Dec 23, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Printing - dell all in one 924 printer

This usually happens when the color cartridges are low, the color and the black.

Nov 13, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Wont print black

clean the contact on the printer and the ink cartridge. do not use paper towel. use coffee filter.

Oct 20, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

924 says that black ink cartridge not installed

Hmmm....that sounds to be an issue with the ink cartridges...

You might be using ink cartridges purchased other than Dell or Staples...since these are the two who sell Dell Ink.

If thats not true, then take out both the cartridges in the printer.

Lets isolate the issue

1. Try only Black cartridge on Color slot(right). If you get Install both ink cartridges error, then its an issue with the Black ink cartridges and if you get message that install Black ink cartridge then its an issue with the prrinter.

2. Now install only color cartridge on Black cartridges slot(left), If you get color cartridge missing then its an issue with the Black cartridges which you are using and if you get install both ink cartridges then its an issue with the black slot on printer.

3. If issue found to be with Black ink cartridge then wipe the Nozzles(bottom) of the ink cartridge with lint free cotton cloth from back to front 5-6 times.

4. Also try replacing the ink cartridges purchased only from Dell or from Staples. Purchased from somewhere else or refilled might not work.

5. If issue found to be with printer, then i would suggest you to purchase new printer then.

Hope this fix the issue

Aug 14, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Cartridge problem

removed both cartridges and reinstall again, pls make sure that the cartridges are seated correctly

Jul 15, 2008 | Dell 924 All-in-One InkJet Printer

1 Answer

Print Out

yes replace the cartridge it appears the cartrige is defective

Dec 06, 2007 | Dell 924 All-in-One InkJet Printer

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