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Either your fax machine is set to answer on more rings then your answering machine is or you dont have the automatic answer key pushed?
Determine how many rings your answering machine picks up on and then change the number of rings to a lower amount on your fax machine. To change the number of rings before picking up the line, press the "menu" key on the fax machine and use the up and down arrows to scroll until you find the "basic fax set up" or the "advanced set up" areas. I am not sure which one will have the number of rings setting. Try looking in both until you find it.
when you see it press "ok" or "enter" get in and change the amount of rings before answering. call your fax machine to make sure it picks up before your answering machine.
Set the fax machine to Manual Receive. Set your answering machine to 4 or 5 rings. When the phone rings, pick it up, if you hear the chirping of a sending fax machine, press the Start Key on the fax and then hang up. The two faxes will communicate and you will receive your fax.
Set rings to answer You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer. TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2. 1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter. Rings to Answer will display. 2. Press Start/Enter. 3. Enter the number of rings you want (2-7) and press Start/Enter. The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming. • The additional ring may occur once for a fax call • The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.
It means that your fax machine is "answering" the incoming call before you pick up the handset. Usually, the factory setting on the fax machine picks up after two incoming rings. There are three ways you can address this issue: 1.) You can either change the number of rings to, say, five incoming rings to give you enough time to answer the phone before the fax machine picks up, or 2,) you can find out if your fax machine has a feature that allows for the voice hook "click over" that will allow you to override the fax when you pick up your handset, or 3.) turn your fax machine off until you need to send a fax.
If you want to investigate number 2.), then you'll need your operator's manual.
Setting Ring Delay: The Ring Delay setting determines the number of
times the fax machine rings before it answers. If you have extension
phones on the same line as the fax machine, keep the Ring Delay at a
default setting of 4: 1 Press Function/Set, 2, 1. 2 Press < or
> to select how many times the line rings before the fax machine
answers (00 – 04) and press Function/Set. If you select 00, the line
doesn’t ring at all. 3 Press Stop to exit.
Telephone wire goes to fax, out to answer machine, Important to set fax on answer machine mode and set the ring count to pick up AFTER the telephone answer machine. Set fax ring count to 5 rings, and answering machine to 3 or 4. When some one calls answer machine or you pick up first, then if no one will leave a msg. fax tones are different than voice tones, they are called CNG tones. Most new fax machine will sense this and if a fax will go to fax only. Ring count is the key. Also you could set fax up for maual mode and would not jump to anser machine or fax till you want.....good luck
There is a help menu on this machine. To print this out, just press the help button. To change the fax/tel ring, 1st have in mind how you want your fax machine to work. Do you have an a TAD connected? Do you want the fax machine to take priority over tel calls? The fax machine seizes the line after the set number of rings, that means any other device connected to other phone outlets, will not answer after the fax has answered. Have this in mind when you set the ring time. The TAD will have it's own ring time too.
Pick up the receiver and see if you hear a fax tone noise. If so then push the start button and hang up. Is this machine on a dedicated line or shared with the main phone number? Sometimes some people will pick up the receiver on their fax machine dial the fax number and wait for a tone before sending. If this is the case the machine can not recognize that is a ax. Make sure your machine is set for auto receive if it is on a dedicated line.