Re: trouble opening and collapsing a quinny stroller
The Quinny Buzz can only be folded/unfolded with the seat in the most upright position facing forward. If this is the case and it won't unfold, remove the seat first by pushing down the two grey release buttons either side of the frame. It may be the case that the gas strut (automatic close/opening mechanism) is seized and will need replacing. This can only be done by Dorel UK 01842 763 281 as it is a pressurised unit. Hope this helps
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This is not an issue you can repair yourselves, the chassis must come to our engineers for inspection and repair work required. If you are a UK customer call 01284 413 141 Mon-Fri 8.30-4.30 to book it in for this. Standard charge is 72GBP and includes courier collection and delivery.
On either side of the Buzz seat there is two catches; you use these catches to recline the seat unit to the required angle. Push them both down and it unlocks the seat - Lift the seat toward you and it will come off the chassis.
To collapse the unit down, its easiest to do so when you're standing in front of it. On the left side knuckle is a button you need to push down: On the right side is another button with arrows on it which you need to push and bring toward you. With your hands on these buttons bring the weight of the Buzz toward you and angle toward the floor, and it will slide into the collapsed position. Ensure the transport lock is on before travelling with it collapsed.
If it's the new model then you need to follow this in reverse order for Cleaning the Quinny Buzz seats (comfort cushion and XL seat) 1. Open safety harness
2. Unfasten the shoulder belt snap and hook and remove the belt pad. 3. Loosen all snaps on the bottom of the seat
4. Loosen the Velcro straps on the bottom of the seat. Remove the belt buckle through the opening of the seat 5. Slide the cord of the seats out of the edges of the Quinny Buzz seat. Start with the foot section and work towards the head section
6. Pull the lap belt of the Quinny Buzz seat through the holes of the seats and remove the loops from the shoulder belts from the openings of the seat
Hi if you bought it within 60 days you can open up a claim on ebay & get a full refund. i sell them in perfect condition & would never sell 1 that is faulty. The only other option is if you are putting bags on the handle this will make if fold up on itself. contact me @ firstname.lastname@example.org
When the chassis is open but with no seat/carrycot/car seat on, it will move like it is not locked properly, this is normal. When you place a component on top, this will then lock the chassis completely.
check the manual at www.quinny.com and there are some good you tube videos as well but basically, stand by the front wheel, position the seat slightly reclined and forward facing. Press the buttons on each side of the seat and pull the hinge forward and down. Make sure it clips shut or it will spring open again.
alot of people on ebay sell spare frames and wheels. I had similar problem when mine kept collapsing. I had to open it then pull the part that slides up the chassis stem up a bit further till the 2 black plastic parts clicked into place.
you need to lift the collapsing mechanism and pull top part of pram upwards. it will click into place. then you need to press buttons on handle at same time to release handle to adjust it to height you want.