Question about Washing Machines

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I keep on getting a F 11, which I assume it is an Electrical problem. PLease help.

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Hi


Thanks for using FixYa. Error F11 means that the communication between the CCU (Central control unit) and MCU (Motor control unit) have stopped. This is usually the case for whirlpool duet front loading washing machines and/or Kenmore elite washers. To resolve this issue the top panel of the washer should be removed and then you should check the wire harness between the CCU, MCU and the driver motor. Please do accept the solution if the issue is resolved or post a comment with the manufacturers name and model no# for further assistance.


Thanks
Rylee

Posted on May 28, 2010

  • 13 more comments 
  • Joseejosee May 28, 2010

    Can you instruct me in removing the top, and can you elavorate on what do you mean by the hardness? Also, can you include a detail diagram?

  • Rylee Smith
    Rylee Smith May 28, 2010

    Yes sure I can however, please post a comment with the manufacturers name and model no# for further assistance.


    Thanks
    Rylee

  • Joseejosee May 28, 2010

    whirlpool duet ht washer Model GH9250ML2 type 199=080sc/w6

  • Rylee Smith
    Rylee Smith May 28, 2010

    Please click on this link to download the service/repair manual for your Whirlpool Duet. Please do accept the solution if the issue is resolved or
    post a comment for further assistance.





    Thanks

    Rylee

  • Joseejosee May 28, 2010

    THAT LINK DOES NOT WORK.

  • Joseejosee May 28, 2010

    THE LINK http//www.affordableappliance.com/Download Folder/Whirlpool Duet Washer Service Manual.pdf



    DOES NOT WORK.

  • Rylee Smith
    Rylee Smith May 28, 2010

    Sorry about that, if thats not working please click on this link. Please do accept the solution if the issue is resolved or
    post a comment for further assistance.





    Thanks

    Rylee

  • Joseejosee May 28, 2010

    Saw the manual, what am I looking for that would take the err F11 away. I took the front panel off it all looks very clean in there. What else can I do? =check to make sure the wires are alll connected?

  • Rylee Smith
    Rylee Smith May 28, 2010

    Yes right:



    • Check Wire Harness connections to the MCU, the motor, and Central Control Unit (CCU)
    • Check the Drive system for any worn or failed components
    • Check MCU
    • Check CCU
    • Check Motor
    • Check Wire Harness

  • Joseejosee May 28, 2010

    What do you mean CHECK: • Check Wire Harness (YOU MEAN IF IT IS SOFT"?) connections to the MCU (WHERE IS IT?), the motor (CHECK WHAT THERE?), and Central Control Unit (CCU) (CHECK FOR WHAT THERE?), • Check the Drive system for any worn or failed components (OK THIS ONE I UNDERSTAND) • Check MCU (FOR WHAT, and WHERE IS IT?)• Check CCU (YOUR REPEATING YOURSELF!!!!!!!!!!!!!!!) • Check Motor(FOR WHAT?) • Check Wire Harness (REPEATING YOURSELF AGAIN!!!!!)



    PLEASE BE MORE PRECISE. AND KEEP IN MINE THAT EVERYTHING LOOK CLEAN AND NOTHING LOOKS OUT PLACE.

  • Rylee Smith
    Rylee Smith May 28, 2010

    You have the repair manual with you and if you check page#39 to page#46 you'll know how to check all the things that I advised you to check. Please do accept the solution if the issue is resolved or post a comment with the manufacturers name and model no# for further assistance.


    Thanks
    Rylee

  • Joseejosee May 28, 2010

    I DO NOT MEAN TO BE INSULTING, BUT THERE IS NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO PAG 39 TO 46 IT GOES BY CHAPTERS 1,2,3,4,5,6 EXAMPLE CHAPTER 4 GOES LIKE THIS 4 CH - PAGE 1, THEY WRITE LIKE THIS 4-1 SO WHERE IN THE %$^$#$@ is the pages 39 to 46?



    I also think you sent the wrong manual



    WE HAVE A WHIRLPOOL DUET ht. WASHER Model: GHW9250ML2



    YOU SENT THE LINK FOR

    Model Numbers:

    GHW9100L GHW9200L



    PLEASE STOP BEING IN HURRY AND HELP IF NOT I CAN ASK FOR ANOTHER TECH AND REPORT THIS INCCIDENT.

  • Rylee Smith
    Rylee Smith May 28, 2010

    Dont worry I am not in hurry, if I was then I would not have been responding to your messages. Please check chapter# 4.1 to 5.4 and the repair manual is common for all Whirlpool GHW92 series washers.


  • Joseejosee May 29, 2010

    Rylee, I will take the washer apart tomorrow, since right now it is 729pm. I will get back to you tomorrow. Please wish me luck. I will post done when I have done everything. Rylee if there is a problem or need replace a part where can I do it? Can you direct me now the a part center or doyou wish to wait and see what I find?

    By the way my name is Josee yes Josee (pronounce Joe-say).



    Thanks again I will get back to you tomorrow afternoon.



    Ps. What time will you be on tomorow?



    Sincerely,



    Josee

  • Rylee Smith
    Rylee Smith May 29, 2010


    Josee you can contact me same time tomorrow and check this link for its parts.



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