Question about Kenmore HE2 Plus Front Load Washer

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Kenmore front load washer is leaking water from soap

Kenmore washer is leaking water from soap dispenser what would cause this

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  • mary_turn492 May 28, 2010

    it is leaking from the top of dispenser took top panel off thats when I noticed where its coming from

  • LH95 Dec 28, 2011

    You all saved us a service call -- THANKS so much!!!!!

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We had a similar problem with water coming out of the soap dispenser when the washer was run. I assumed that it was a problem with the water draining as everyone else posted here. I took off the front panel, got rid of the junk and drained it. Although this was great, it did not solve the original problem. It turns out that there was a sock stuck in between where the water comes out of the soap dispenser and in to the main compartment. Pulled it out with a needle nose plier and good to go. Thanks to everyone for their input here.

Posted on Jun 01, 2010

Testimonial: "good to go "

  • mrjhartman Jan 03, 2011

    This appears to be a common problem based upon the number of hits I see on all the repair sites. None of the other answers helped me - this one did a little. If water is coming out the detergent drawer, the tube to the drum is blocked (like mine was) not a loose hose elsewhere. If you're luckier than I was, you won't need to take anything apart hardly. Take out the drawer (there is a black release on the back left). The drain tube to the drum is in front and down toward you so you can't see in. If you can feel something - you're in luck, take it out and you should be good to go. How in the heck anything gets in there is beyond me - it must come up from the drum.
    I wasn't so lucky. My blockage - a sock now chewed up - was all the way at the bottom of the tube near the drum. You have to take off the whole front to get at it. Take the bottom off with 3 screws below. Take the top off with 3 screws in back. Take the control panel off with one hex screw on left and snaps off. Take the front / door assembly off with two screws on top - it doesn't totally come free nor does it need to. You have just enough room to get a hand in (carefully) and either from the top loosed squeeze clamp and reach down, or simply pull out bottom (it comes out rather simply by squeezing tube and bending in fringes). Remove object and good luck getting it all back together!

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Hello,remove the panel on bottom usually three screws will remove panel then u can look inside to find leak.. check the drain pump for leaks or debris inside pump by removing cap u will see down there...

Thanks

Posted on May 28, 2010

  • 3 more comments 
  • mrjhartman Jan 03, 2011

    This appears to be a common problem based upon the number of hits I see on all the repair sites. None of the other answers helped me - top one here did a little. If water is coming out the detergent drawer, the tube to the drum is blocked (like mine was) not a loose hose elsewhere. If you're luckier than I was, you won't need to take anything apart hardly. Take out the drawer (there is a black release on the back left). The drain tube to the drum is in front and down toward you so you can't see in. If you can feel something - you're in luck, take it out and you should be good to go. How in the heck anything gets in there is beyond me - it must come up from the drum.
    I wasn't so lucky. My blockage - a sock now chewed up - was all the way at the bottom of the tube near the drum. You have to take off the whole front to get at it. Take the bottom off with 3 screws below. Take the top off with 3 screws in back. Take the control panel off with one hex screw on left and snaps off. Take the front / door assembly off with two screws on top - it doesn't totally come free nor does it need to. You have just enough room to get a hand in (carefully) and either from the top loosed squeeze clamp and reach down, or simply pull out bottom (it comes out rather simply by squeezing tube and bending in fringes). Remove object and good luck getting it all back together!

  • jak3940 Feb 07, 2011

    Wanted to say thank you to mrjharman for taking the time to post your fix because this is exactly the issue we had. How it came to be... during the final high speed spin cycle of the wash load prior to the water leaking through the dispenser, the machine starting making a very loud unnatural flapping noise. It sounded like a belt had fallen off and was flapping uncontrollably. Wanting to reproduce the problem I put in a small load. Right off the bat the water started coming out of the dispenser. This was the 1st time this happened so I looked up the dispenser leaking issue, came across this post, then followed the directions to take off the bottom, top, control panel and front of the washer. Pulled out the black dispenser tube and out comes an adult sock. How that sock got there I have no idea. I suspect the sock stuck in the tube was causing the odd flapping sound. While I was at it I opened the catch drain at the bottom of the washer (be prepared to collect the excess water) and removed a handful of corroded change, some screws, and a couple Legos. This was an easy fix compared to what I had envisioned the problem being and certainly saved me the cost of a service call.

  • jdeguzman Feb 23, 2011

    Thanks Hartman. I thought the fix was going to be a HUGE headache or at the very least a ding to my wallet... and thanks to your step by step instructional is was NEITHER! Awesome.

  • phillycaster Feb 24, 2011

    You are the man!! My wife called me at work to let me know that water was running out of the front of the washer. Thought for sure I was looking at a big repair repair bill. But, alas, I found your post here and it took me less than 45 minutes to find and remove that twisted sock. And I, too, am wondering how the heck it got in there in the first place!
    P.S. You should post an email address for a PayPal account. I'd donate a few $$ cause you certainly saved me more than a few $$!

  • ddplav Apr 23, 2011

    Thank you thank you thank you! Although I did find that I didn't need to take off any panels except for the top panel, with the screws at the back of the machine. At first I took it all off as you said and sure enough found a sock, but then when I put it all back together it was actually leaking from where the clogged hose entered the drum. So I took it back apart, this time taking only the top off, and was able to reach the hose again that way and managed to reattach it without it leaking the second time. Just as a note, if you already have the bottom front panel off, you might as well take out the drain plug and clear any clogs while you are at it. The first time mine clogged to the point where the drum wouldn't drain I found over 60 coins in there (sadly, mostly pennies) so while I had it off this time I cleared it out, lucky me, this time about 8 bucks worth!

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There is a tab that needs to be depressed to release the drawer and remove it.
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Reach down into this opening to see if an item is inside the hose.
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