Question about LaCie External USB 2.0 500GB 7200 RPM 500 GB Hard Drive
font-family: arial, verdana, sans-serif;
background: transparent url(../wysiwyg_rte/misspell.gif) repeat-x scroll center bottom;
Okay , so there are some steps to figure out what is wrong with your external.
Firstly , if your computer makes a sound when you plug in your external , go to Start-Control Panel-Administrative Tools-Computer Management-Disk Management , and see if your external drive is listed here with your local drives. If it is listed , right click on the drive and change the drive letter to make it appear in "my computer".
If your drive does not make a connection sound when connecting to your computer and also does not show up , please follow the next step.
Remove the hard drive from the casing if possible and install it in your computer case or another external case.If the drive works , the problem is with the casing and you can ignore the drive.
Now , if the problem is with the casing , there are still 3 possibilities.
The second component you want to test is the USB cable. If you have a printer , swop out the cables and see if your printer functions normally. Most externals use the same connector so you should be able to test it in this manner. If the cable works go on to the last step. If the cable is defective , replace it with a new one which you can find for about $10 at most electronics and chain stores.
The last component to test is the circuit board. This is a bit of a grey zone as you probably won't be able to spot the blown component unless it failed really badly. With the casing already opened , locate the external's circuit board and check to see if you have any blackened components or fluids leaking from some components. If all the other components of the external worked perfectly , then this is the faulty part. It is not really economical to replace the circuit as most of the time it is out of production by the time you need to replace it and it still costs a lot even if it is available so if your drive is working perfectly when connected via sata or IDE on your computer , the best is to buy a new casing and place your old drive in the new casing.
A casing costs about $50 and you could get it at most tech shops and big chain stores like Best Buy.
I hope this solves your problem and please reply if you need more help.
Posted on Sep 27, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get 2 Free calls (no credit card required) and instant help on almost anything you can think of (from cars to computers, appliances, handyman, and even pets).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Jun 05, 2013 | LaCie Big Disk External USB 2.0 1TB Hard...
Jan 30, 2011 | LaCie Rugged All-Terrain (301017) Hard...
Jan 04, 2011 | LaCie Hard Disk 1TB Desktop with Hi-Speed...
Oct 23, 2010 | LaCie 301103U 500 GB USB 2.0 Hard Drive
Sep 24, 2010 | LaCie (300770) 250 GB Hard Drive
Apr 04, 2010 | Buffalo Technology 250GB MINISTATION TURBO...
Nov 30, 2009 | LaCie Silverscreen 80GB USB 2.0 - Portable...
Oct 19, 2009 | LaCie External USB 2.0 500GB 7200 RPM 500...
Jan 09, 2008 | LaCie (300728U) 250 GB Hard Drive
69 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: