Golden gb 106 , one year old , used one week , sat for 9 months , batt will not charge, company says i have to buy new batterys because they ran down too low and can not be charged up again. is that true, can that be true? it is a motorized scooter. has 2 12v 12ah 20hr batteries. thanks for your help

Hi. What they are saying can happen. Batteries will not last if they are sitting around not being used. Did you have a warranty on the batteries and machine when you bought it. Most reputable companies will give a 12 month warranty on the batteries. The battery size you quote is a very small battery for a mobility scooter. How far do you intend to drive it? The life of a battery is determined by "charging cycles". If you continually run a battery flat each time you use it, you might only get a 100 or so uses out of it. But if you only use 25 % of a batteries capacity, you should get many 100's of trips out of the batteries.
With the size of battery you have, it will be very hard not to flatten the batteries all the time.
This sized machine is probably intended for inside use only. Good luck. Neil.