Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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My western digital external passport hard drive is not recognized

The western digital external passport hard drive is not showing up on MY COMPUTER as a drive. It is plugged in to the USB port and to an external power source. The light on the hard drive in on but the drive does not seem to be spinning - little or no vibration. The drive was working a few minutes prior to this and I heard a knocking sound from the drive - almost like a watch ticking. What can I do to retrieve my programs stored on the drive? How can I power it up ?

Bruce

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First make sure your usb cable works fine.
Try another usb ports of computer.
Connect it to computer usb port then when you power up the computer press F8 key then enter in safe mode.
Go to device manager and uninstall all usb drivers 1 by 1.
Then restart computer then open my computer and check your driver letter.
If it is G:
then go to start menu->run type in G: then press enter.
If you are still not able to open it then right click on driver icon then click on property then tools and disk checking .Enable both check box for recover error.
If sitll not work then when you power up the computer press F1 or F2 or "dle" key to enter in bios then go to advanced menu and set USB legacy 2.0 enabled.
Then save settings and exit.
then check .
If still not work then connect it to another computer if you can access it on noather computer take backup of data on that computer then right click on it then click on format then again paste all data into it.
But if you harddrive is not accessible on all computer's then your harddrive needs repairing.
Take it to the service shop and repair it they also recover data on it.
But before take it to the service shop try all my above direction of trouble shooting.
Let me know if you need further assistance.
Thanks for using FixYa.

Posted on May 28, 2010

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Posted on Jan 02, 2017

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