Question about Whirlpool 25.6 cu. ft. Side-by-Side Refrigerator with In-Door-Ice Dispensing System

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THe ice maker is not making ice. The red light is flashing.

It is in the on position, and the temperature is fine.
the refrigerator is 5 1/2 yrs. old. The ice container was emptied to make ice tea, and it appears to have stopped working then.
The water was turned off to the house when the plumber replaced the water heater. Any tips?

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A weird coincidence. Simply taking out an ice container shouldn't cause problems of course, nor should turning off the water to the house. I'll give you my normal explanation of it being either the ice maker or the water valve.


With ice makers it is almost always one of two things. The ice maker itself, or the water valve (valve is located on the backside of the frig, bottom right hand side almost 100% of the time). Figuring out which one is easy, and I will help explain.

First thing is the frig has to be cold enough for the ice maker to even start working. I'm assuming we have the cold part taken care of. Next, the machine will start a cycle and ask for water. Here is where the valve comes in. The ice maker energizes the valve and it opens allowing water to rush up the back of the frig and into the ice maker. After the ice freezes the ice maker goes into harvest and dumps the ice.

In conclusion, you either have an ice maker that stalled at some point during that cycle (in which case you need a new ice maker). Or the water valve is not opening, thus no water enters the ice maker and you get zero ice.

Quick facts: If you have ice in the ice maker and it is not dumping, you need a new ice maker. If it is empty, you have to either wait for it to ask for water or manually advance the ice maker into cycle so you do not have to wait.

At this point you will hear the water valve energize or not. If it never energizes, the ice maker is not working right, if it energizes and you get squat, the valve needs to be replaced.

If you have experience with a multimeter you could detach the harness going to the ice maker and simply hook up your leads. When the ice maker asks for water, you should get 110v reading on the meter. If you do, the valve is bad and needs to be replaced.

If I can be of any further assistance please let me know. good luck!

Oh, and the valve probably sells for between $50 and $100 depending on where you buy it. The ice maker should run between $100 and $180.

P.S. There is a remote chance the filter needs to be replaced. An old filter can cause water pressure issues and you may not get enough water into the ice maker.


Posted on May 30, 2010

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