Question about Polycom VSX 7000 Video Conference

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Polycom Implementaion behind NAT on cisco Router

How to resolve the problem of Audio/Video in polycom behind NAT on cisco router. please help me in this scenario. If anybody have cisco configuration please share with me.

I have configured the static NAT onto the cisco router. Connection established successfully but it showed the Blank screen it means that Audio and video were not working properly.

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Posted on Jan 02, 2017

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SOURCE: POLYCOM SOUNDSTATION 2W

I thought well I wonder what holding down other buttons would do to get rid of this cursed PLEASE WAIT issue.
I tried * and # together and hey presto it worked.
I did however have to go in and turn IP mode off.

Posted on May 05, 2008

  • 3 Answers

SOURCE: Not able to getting video from Remote far end.

Is the Indian site within the firewall? If so, I would focus on the firewall. Does the US site have a firewall? They may be blocking outbound traffic. If you are connecting but no video, it sounds like UDP traffic is still being blocked somewhere. If you can, you may want to assign public IPs on the units and test outside of the firewall.

Hope this helps..

Posted on Jul 23, 2008

marsrover
  • 682 Answers

SOURCE: I have a Polycom soundstation

http://www.brennanit.com.au/UserGuides/User%20Guide%20-%20Polycom%20Soundstation2.pdf

Posted on Aug 06, 2008

  • 1 Answer

SOURCE: Polycom wires

dont have yet

Posted on Nov 12, 2008

  • 1 Answer

SOURCE: MWI doesn't work on Polycom SE-225

The issue isn't exactly resolved. This appears to be due to an incompatibility of the Polycom Se-225 on our Meridian 1 phone system. But Converse handsets with MWI work fine. I have a partial solution by disabling the lamp (LPD on class-of-service), while leaving MWA setting. This allows the interrupted dial-tone when the user lifts the handset.

Posted on Dec 10, 2008

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This is not a dialing but trying to connect to the IP address setup in the system. Start editing the IP address giving the one that you would have already allocated to the device in the Router (i.e. 192.168.1.99) and then reboot it. It should connect then automatically.
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as u mentioned, (firewall), when u do this the audio packets get blocked, u need to open the audio ports or best is to go for a dedicated bandwith only menat for the VC so there is no security issue & u can use the VC much comfortably

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No, i don't think si. The polycom needs an ethernet connection to a router. You might get this working by putting the 3g card into a PC and enabling connection sharing, however even if you got it work itsd a bad solution in terms of:
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You need to update the flash timing on your Soundstation to match what is on your PBX.

Check out http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=10964&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605 and http://knowledgebase.polycom.com/kb/search.do?cmd=displayKC&docType=kc&externalId=11208&sliceId=SAL_PUBLIC_1_2&dialogID=2075496&stateId=0%200%202071605

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1 Answer

Not able to getting video from Remote far end.


Is the Indian site within the firewall? If so, I would focus on the firewall. Does the US site have a firewall? They may be blocking outbound traffic. If you are connecting but no video, it sounds like UDP traffic is still being blocked somewhere. If you can, you may want to assign public IPs on the units and test outside of the firewall.

Hope this helps..

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Need advice on installing a Polycom 'Polyscan' video teleconferencing system


Hi,

Some ideas based on your post/description:

It is very possible that the management/support software necessary to run your videoconferencing system resides or is installed in the PC based router that got burned. When you replaced the router with a NetGear, you simply provided an interconnection/distribution/forwarding/sharing of your Internet access to the different PCs of your firm but nothing to replace the server/management software for the Polyscan System. You have replaced only half of the PC based router - the router only, hence you have Internet acces but no video conferencing which is software managed which was installed in the PC half. Additionally, Polycom uses online Product Activation which might be necessary for your system to start working again.

Depending on the model of the Polyscan System that you have, it is also possible that you simply have to reconfigure the network settings of your Polyscan' System to match the new IP address of the Netgear (which might be very different from what the burned PC based router was using before). I understand that Polycom have several models (or series as they term it - PVX, TPX, RPX, VSX, HDX, and others). Would you pls post back with the series/model number that you are using?

Have you tried discussing your concern with Polycom Support? They might be in a better position to address this.

Hope this be of some help/idea. Pls post back with the Polycom system model that you are using.

Good luck and kind regards.

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