Question about HP Officejet J5780 All-In-One InkJet Printer

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Turn power off and then on

The printer came in originally with a paper jam message. I took it apart to see what sensor is stuck, because no paper was in it. I found the sensor wheel out from the sensor path. I realigned the sensor wheel, and now I get this message error "Turn Power Off and then On." Any suggestions?

Thanks Sal

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TAKE IT BACK TO THE STORE AND EXCHANGE, JUST DON'T TELL THEM THAT YOU MESSED WITH IT!!!

Posted on Apr 07, 2008

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Hello, My printer says that I have a paper jam but I can't find anything. I took all the paper out and put it in again. I turned the pirinter off and on. Nothing works. The page that originally got stuck,...


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If paper is jammed, a Paper jam message will appear on the control panel display.

Follow these steps to clear the jam:

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  2. If the paper is stuck inside, turn off the Epson Stylus CX.

  3. Open the scanner, remove the jammed paper and torn pieces, close the scanner, and turn the Epson Stylus CX back on.

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Hello and Welcome to FixYa

Start by following the steps below to get the paper out from the machine.
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  2. Remove any paper trays. Inspect them for wrinkled or damaged paper.
  3. Also open the back cover of the printer if this model has one.
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alternative :
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Advanced

If that doesn't help then you would have to start taking apart the machine to find the jammed paper and remove it, its not something a just anyone should do unless you have experience.

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