Question about Computers & Internet

1 Answer

My broadband connection keeps 'dropping out'. I have been in touch with Pipex, my ISP, and they have carried out tests on my BT line, etc and can't find any faults there. I use a Netgear RangeMax Next Wireless-N Modem Router which is connected by a yellow cable into the back of my computer. Pipex suggest that the fault may be with this router, which I have had for several years now. When the 'drop out' occurs I have noticed that the green port light number on the front of the router is flashing. Is it possible to 'test' the router or should I just buy another one. If so which do you recommend. Ian Garnett

Posted by on

  • Ian Garnett May 28, 2010

    Thanks for the advice drifterK.
    I'm going to invest in a new, faster router, from my local PC World in Salisbury, England.
    If that doesn't solve the broadband 'drop-out'problem then I'll know to investigate elsewhere and one of my sons can have the Netgear N Modem which I am replacing.
    Ian G

  • Ian Garnett May 28, 2010

    Thanks DrifterK for your prompt reply.
    U are Brilliant.
    100% recommendation.

    Keep safe.
    Ian G.



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • Master
  • 4,924 Answers

There is no sure way to test it ...if it keeps dropping the packets and breaking the connection ..than is something wrong with it physically ..
You did not specified if you only have problems with the wireless or with the lan ports also ..if it is only wireless connection that drops out ..than you should try to change the channel for the has this feature in his settings (you go there from the browser by the ip address) ..and it has 12 channel or so ...pick on in the middle range ..not necessary the recomended one ..try one by one and read the speeds and see for yourself wich one is working ..cause it may be just interference on the channel...//anything from ababy watch transmiter to a radio station ...and if it is much powerful in may interfere with you wifi connection ..
If it isnt that dyou also have problems with the cable lan ports in it ..than you should change it cause it is not that expensive ...and I would go for a simple 4 ports + wireless
D-link Rangebooster N-650 cause it is a high speed on wireless (300 M /sec) and it is not that expensive least here in Eu .it is about 60 dollars..but if you are not that pretentious ..a eBay one no matter what but to have at least 54 M /sec its about 30 dollars..

Posted on May 28, 2010

  • Catalin Turcu
    Catalin Turcu May 28, 2010

    to tell you the truth ..your ISP might have problems and do not admit ...not important problems but errors on the system and causes the packets to lost ...Im in Romania..and working on line keeps me on the net 18 hours a day ..and I have at least a drop a day for a few seconds..mostly I sense them when Im trying to post something ..cause if I keep writing works ..when you post on a page than the communication is is not a isolated thing but just in case this drops out are frequent and long periods of time ...more than a half an hour ... in this case Im sure it is from the provider...cause otherwise will not came back ..
    I also say that you may check this router in another place and another provider first cause you may end up to buy a new one and don't need it ..but in case you already wanted a faster one on wifi ..
    The thing I say is you may buy another and behave the same this case if it is not from the provider is from interference and you will have to make research a few weeks for the best frequency to use..
    Another thing ...the ISP may not even detect this problems cause in the moment they make the tests it can be all ok ...and soon they gone to drop again ...Of you depend on the internet connection in a vital way ..just back-up with a second provider line ...just in case..if you afford it ..or make sure you have access at least to a dial one ..for emergency use....Have a nice weekend ..and good luck !



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
New users get to try the service completely Free afterwhich it costs $6 per call and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How do I change from aol to bt internet

BT Infinity and BT Broadband

I think this might be what you are refering to. BT is an Internet Service Provider (ISP). AOL is a digital media service. (meaning they don't provide Internet, they offer things like Email, Instant Messaging, etc.)

Which company do you recieve your Internet from currently? (someone like Comcast, Time Warner, etc.)

Feb 04, 2015 | Computers & Internet

1 Answer

I use AOL as my ISP, with British Telecom supplying my telephone line rental. On Friday 2nd my internet connection kept dropping out, and then eventually stopped connecting altogether. My original router...

If BT tested the phone line is OK but did AOL test the connection to the Netgear router and get the IP address of your Netgear router.
The phone connection is OK but the ADSL connection from the telephone exchange may not be working, that is why you are not getting an ADSL light.

Jul 12, 2010 | NetGear DG834 Router

1 Answer

Router keeps dropping connection

the problem might be with your dsl line. Check to see if it happens with all phones, sky and non broadband equipment removed from your phone sockets. if it still drops contact your isp.

Apr 09, 2010 | Belkin F5D8236-4 Router

1 Answer

Sometimes i cannot get connection to the internet and sometimes it is working fine. i tried loading new firmware v1.19 and i still have the same problem


It may be something to do with interferance within your own home, or if you are running broadband through a BT line, you may be towards the further part of the exchange and therefore your broadband signal drops when other users come online. A basic line has a ratio of 50:1 meaning 50 other users can be sharing the same connection as you.

Make sure mobile phones, cordless phones, microwaves etc are out of the way of the connection and if all else fails contact your ISP.



Oct 30, 2009 | SMC Barricade g SMCWBR14T-G Wireless...

2 Answers

Bt say my broadband speed is 2.6 MPS. Internet speed tests repeatedly say its about 365KPS. BT say the problem could be my D-Link DSL Router G604T. Is this likely, please? The router is about 3 years...

Assuming your connecting wirelessly, test it by directly connecting to it with an ethernet cable and then run a speed test. If it dramatically improves, you have a wireless problem ( router, wifi card, poor reception, etc.) If it stays about the same, probably poor speed from your broadband provider.

Oct 05, 2009 | Computers & Internet

1 Answer

576 wireless modem

it said so on another thread for talktalk, so it should work for pipex. maybe.

Oct 19, 2007 | RCA Thomson Digital Cable Modem (DCM305R)

1 Answer

BT Voyager 2091 Wireless ADSL Router - DROP OUT

If you face frequent drop outs confirm with your isp that it's not a problem with line...and also check the physical setup of broadband check if your router is connected to main socket of your house where telephone line enters in your house......
now when you face drop outs check on your hard wired comp whether you remain connected or not if no its a problem with line..
if no reconfig your bt router for wireless network change the channel of your wireless network either to 1 or 11...
or either there is one other way reset your router to default settings by pressing the pin at the back of your router..
and after that your router will start its default wireless network i.e a unsecure network..
try connecting to that network if still the same there are drop outs it's a problem with bt to config the router...

Oct 01, 2007 | Computers & Internet

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

30 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides