Question about Office Equipment & Supplies

1 Answer

Help! I purchased a microtek desktop color scanner (scanmaker 5950 pro) for my gateway computery (running windows vista). Pursuant to the start-up instructions, I placed the microtek cd in my dvd/cd rom drive. The drive whirred and whirred and never did any thing. I could not get Windows Explorer to eject the disk or do anything. Finally I shut down the computer by hand. I went through this process several times until my computer would not restart. Finally I was able to manually eject the cd rom. How do I get the start up software to work? Is it available online? Thanks!!

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert that has over 500 points.

  • Expert
  • 202 Answers

Hi a_taxpayer

In the future, you don't need to shut down your computer when there's a CD caught in the drive.

Grab yourself a thin paper clip and straighten out about a half inch or so of it.

Look on the front bezel (face) of your optical drive (CD-ROM, DVD drive, etc.) If you look closely you'll see a tiny hole about the diameter of your paper clip. It can be hard to see so you might need to shine a flash light on the front of the drive.

Carefully insert the paper clip into the hole and slowly but firmly push in w/ it until you're able to eject the disc. Make sure you insert the paper clip straight in as it's easy to miss the eject mechanism if you insert it at an angle.


Now w/ respect to why the CD is getting hung up, the symptoms you describe are mechanical in nature. Most likely, the problem is w/ the CD itself.

(01) Are you able to read other CD's in this same optical (DVD or CD) drive?

(02) If you are not able to play or run other CD's in this drive then you may well have an issue w/ your drive. Please, let us know if that is the case and we'll help you look further into that.

(03) If, however, you are able to play/run other CD's and DVDs in this optical drive, flip over the CD you are trying to run and look closely at the surface of the shiny side.

(04) Look for any discoloration - especially discoloration that runs in a line from the center to the edge. (This is what a hairline crack in the disc would look like.)

If your media is cracked, it will need to be replaced in order to get any bundled software that came w/ your scanner.

Your scanner drivers and manual, however, can simply be downloaded from the manufacturer's web site. (I'll give you links to them in a moment.)

Look also for any deep scratches, smudges, or foreign material on the shiny-side surface of the CD.

If it doesn't look nice and shiny, place it under a barely warm (**NOT** hot) tap and gently wash the surface w/ **mild** dish soap (**after** rinsing it off w/ water 1st to remove any abrasive material that might be there). Thoroughly rinse off the soap.

If you have a cloth that you use for cleaning eye glasses, dry the CD off initially w/ a soft lint free cloth then shine it up w/ the eye glasses cloth.

Now pop it back in the optical drive and see what happens.

If it still won't play, you'll need to get a replacement disc from the manufacturer.

I just checked Microtek's web site. It looks as though you can download everything you'll need for the scanner. It doesn't appear you need the CD at all (unless there's some bundled software on it that I'm unaware of).

Please, go HERE for downloads for your Microtek Scanmaker 5950 Pro running on Windows Vista.
W/ these downloads, you should be able to proceed w/ installing your scanner just fine.

Please, let us know if you need help w/ any of these steps or if you have any questions.

Please, let me know if this response was a "FixYa" or "Helpful" for you or, of course, if you have additional questions, etc on this topic.

If the solution I provided you w/ resolved your problem or answered your question, a "FixYa" rating would be most appreciated. :)

It is always best to wait until your problem has been resolved b4 scoring the experts who participated in solving your problem or answering your question.

Very often it will take more than one exchange of information between you and an expert in order to resolve your problem. If a proposed solution doesn't work for you, don't rate it yet.

Instead, post back here letting us know and we'll continue to work w/ you until we find a solution that does work for you.

Thank you

Posted on Apr 07, 2008

  • Anonymous Apr 17, 2008

    Hello a_taxpayer

    How did it go? Did the information and links I provided you w/ enable you to resolve the stuck CD issue (if it occurs again) and to get your Microtek scanner up and running on your Gateway computer?

    I DO hope that is the case. :) If it isn't, please, post back here and we'll continue to work w/ you.

    If it is the case, would you kindly take just a moment to close the problem by assigning a FIXYA rating for my "solution"? I would be very grateful for your generosity and show of appreciation.

    Thank you once again for using FixYa! Have a beautiful day.
    BJ @:)



1 Suggested Answer

  • 2 Answers


Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

How to fix / clear unwanted color bands during scan

Try place a couple of pieces of white paper behind what you are scanning. Worked for me

Apr 25, 2009 | Microtek ScanMaker 5950 Flatbed Scanner

1 Answer

My microtek 5900 scanmaker needs new drivers for Vista 64bit OS

I use Vista 64X . And ScanWizard 6.61 ( From Scanmaker 5950, i have 5900) works ok in photoshop.

Apr 21, 2009 | Microtek ScanMaker 4900 Flatbed Scanner

1 Answer

Nedd vista support for Microtek 5900

ScanWizard 6,661( from scanmaker 5950) works ok in Vista 64x

Dec 14, 2008 | Microtek SCANMAKER 5900 Flatbed Scanner

1 Answer

Can't fint a 32 bit driver for my Microtek ScanMaker 5950 scanner. Can you help me find one?

you havnt mentioned the OS..

if its vista..

go to this link and download its software

if its winxp try this link

rate if you think its fixya..


Dec 04, 2008 | Microtek ScanMaker 3630 Flatbed Scanner

1 Answer

Microtek ScanMaker 5950

was there ever a solution for this issue. all of a sudden, i am receiving it too after scanning for several years. please email me at [email protected]

Apr 14, 2008 | Microtek ScanMaker 5950 Flatbed Scanner

1 Answer

Microtek Scanner installation issue

If running XP SP2, then try clicking Start > right click My Computer > properties > Hardware tab > Device Manager button > expand Imaging devices > right click on your Microtek ScanMaker > uninstall > Re boot > and let XP pick up the device and let the found hardware wizard configure it.

I have seen plenty of hardware that when following the devices manufacturer's instructions for install, such problems as you're having occur and XP SP2 usually will cure it, though you may still need the device manufacturer's CD (for the driver) in your optical drive.

This link: will allow you to select between the 5950 and 5950 Pro then on the next page you will be able to download the latest XP driver for your Scanmaker among drivers for other Operating Systems also.

I hope this helps, and Good luck.

Mar 21, 2008 | Microtek ScanMaker 5950 Flatbed Scanner

2 Answers

Windows vista driver question

According ti the following link this device is Windows Vista compatible.

See note below OS list that nonlisted OSes are not supported.
Click Windows Vista 32 bit
Select your connection speed
Click go

Download and install your files

Notice the note in red to save existing data

Dec 23, 2007 | Victory WorldCard Office Card Scan...

1 Answer

Solid black image with flatbed or adf

This particular scanner may not run to NTFS instructions.
Check Windows Help in my computer- for program Compatability
and try to reset the software to run as Windows 98 - it may work.

Dec 07, 2007 | Microtek ScanMaker 5950 Flatbed Scanner

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

148 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts


Level 3 Expert

2239 Answers


Level 3 Expert

13434 Answers


Level 3 Expert

85206 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides