Question about Office Equipment & Supplies
In the future, you don't need to shut down your computer when there's a CD caught in the drive.
Grab yourself a thin paper clip and straighten out about a half inch or so of it.
Look on the front bezel (face) of your optical drive (CD-ROM, DVD drive, etc.) If you look closely you'll see a tiny hole about the diameter of your paper clip. It can be hard to see so you might need to shine a flash light on the front of the drive.
Carefully insert the paper clip into the hole and slowly but firmly push in w/ it until you're able to eject the disc. Make sure you insert the paper clip straight in as it's easy to miss the eject mechanism if you insert it at an angle.
Now w/ respect to why the CD is getting hung up, the symptoms you describe are mechanical in nature. Most likely, the problem is w/ the CD itself.
(01) Are you able to read other CD's in this same optical (DVD or CD) drive?
(02) If you are not able to play or run other CD's in this drive then you may well have an issue w/ your drive. Please, let us know if that is the case and we'll help you look further into that.
(03) If, however, you are able to play/run other CD's and DVDs in this optical drive, flip over the CD you are trying to run and look closely at the surface of the shiny side.
(04) Look for any discoloration - especially discoloration that runs in a line from the center to the edge. (This is what a hairline crack in the disc would look like.)
If your media is cracked, it will need to be replaced in order to get any bundled software that came w/ your scanner.
Your scanner drivers and manual, however, can simply be downloaded from the manufacturer's web site. (I'll give you links to them in a moment.)
Look also for any deep scratches, smudges, or foreign material on the shiny-side surface of the CD.
If it doesn't look nice and shiny, place it under a barely warm (**NOT** hot) tap and gently wash the surface w/ **mild** dish soap (**after** rinsing it off w/ water 1st to remove any abrasive material that might be there). Thoroughly rinse off the soap.
If you have a cloth that you use for cleaning eye glasses, dry the CD off initially w/ a soft lint free cloth then shine it up w/ the eye glasses cloth.
Now pop it back in the optical drive and see what happens.
If it still won't play, you'll need to get a replacement disc from the manufacturer.
I just checked Microtek's web site. It looks as though you can download everything you'll need for the scanner. It doesn't appear you need the CD at all (unless there's some bundled software on it that I'm unaware of).
Please, go HERE for downloads for your Microtek Scanmaker 5950 Pro running on Windows Vista.
W/ these downloads, you should be able to proceed w/ installing your scanner just fine.
Please, let us know if you need help w/ any of these steps or if you have any questions.
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Posted on Apr 07, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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