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For the past couple of months, when logging onto my computer I am getting a message that I may be a victim of software counterfeiting, not genuine Windows. The message stays on the bottom right-hand corner of my desktop permanently. Did not always have this issue. Would appreciate if you could help to remove it. Kind regards Catherine

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Hi Catherine.

To start I must advise you that the best thing to do is contacting Microsoft.

The message is prompted by Windows WGA (Windows Genuine Advantage) software.

If you get the Microsoft Genuine software warning, that usually means that the installed system key is not recognized as valid. This often happens when the system is installed with a number that is not the one printed in the sticker.
In some case the WGA message was prompted in presence of genuine Windows installation because of a system bug.

For the past couple of - a3b5fec.jpeg

If you have a Windows version that is the same as the licence number printed in the COA sticker, then the best thing to do is changing the number and then validating Windows again. See here:Genuine Microsoft Software.

If your installed software is a different version of the one for which you have a COA (eg. XP Home vs. XP Professional), then you must install the Windows version for which you have the licence or purchase the proper license for your system. Any unlicensed use of Microsoft software will be illegal.

If you temporarily need to remove the Genuine Microsoft Software warning you can do the steps below.

Method 1 System Restore.

A system restore to a date before the warning started will stop the message.
In your case, since the warning came months ago you will need to restore the system to quite an old date.
The restore will set the computer to what it was in the date before the warning message started.
Data will not be deleted, but all settings and software installed after restore date will be affected. Do a backup of your data before doing restore to such an old date.

See: How to perform System Restore on Windows XP

Method 2 Software utilities.

There are several utilities to remove the WGA logon message. Try the ones listed below.

RemoveWGA.exe,

Remove WGA 1.2.exe.

Method 3: Change registry value.

You can get rid of the message changing the registries below. Do a backup of Windows registry before starting. If you change te wrong registry entry, Windows may not start. If that happens, then you will have to get rid of the problem installing a genuine Windows.

Launch Task Manager.by pressing Ctrl Alt Del at the same time. Look for the process “wgatray.exe” and stop it.
Start computer in Safe Mode and delete the file WgaTray.exe from c:\Windows\System32
Delete WgaTray.exe from c:\Windows\System32\dllcache
Type regedit in Run box and open Registry Editor.
In Regedit find the entry called : HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Notify key.
Delete the folder WgaLogon and all of its contents.
Restart the PC normally.


The methods to remove the WGA message are not a solution to the problem. The procedures illustrated will remove the warning, but your system will not be properly licensed. Arrange reinstall of the system according to Windows version listed in your COA , or purchase a valid Microsoft product.

Regards.

Posted on May 28, 2010

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