Question about NorStar M7310 Corded Phone

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Headset When i plug the headset into my 6 line phone, the customer can hear me but i cannot hear the customer. Help! dianne

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Do you have a headset button programmed on your phone?

Posted on May 13, 2008

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Dianne:

The phone cradle that is plugged into the telephone line coming from the outside of the house is having problems. Check the wall plug where you plug the phone charger into the wall (not the power plug... the telephone wire plug) check to see that both ends of that wire are plugged in properly... One plug goes into the wall, and the other plugs into the charging unit.

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You don't say what headset it is, but I will to help you.

If this is a Plantronics corded "H" series headset you will need to use an A10 adapter cord, which plugs into the headset jack on the phone.

If this is what you are using and you don't hear anything then you need to probably need to switch to an M22 amplifier box, which is then plugged into the jack where the telephone handset was plugged in.

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If you have to eat the system, I'd suggest butter, salt and pepper LOL

Seriously, what happens when you plug a regular phone directly into the outside lines? Or, better yet, plug a regular phone into jack 01 and TURN OFF THE POWER on the phone sytsem.
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Check and make sure that the handset is plugged into the handset, and NOT the headset jack... and move the cables if that is the issue. Your problem sounds very familar to your handset being plugged into the wrong jack on the bottom of your phone, and it is more common than you think.

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I am trying this according to Thomas 800-511-3180

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