Question about Brother MFC-8460N All-In-One Printer

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My MFC 8460N is showing "Document Jam, Clear scanner jam, then press STOP key." So, I checked the scanner feed and opened the scanner lid to check for any paper jams but didn't find anything. Ran some sheets through the feeder and it just keeps giving me the same error message above. Turned off the machine last night and just turned it on. Same message. This is a refurb from a previous warranty request. Is there any other solutions before I contact warranty service?

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Hi,

If the machine is under warranty, we would follow what is explained by Brother for the same Error Message.

Take a look at :-

http://welcome.solutions.brother.com/BSC/public/eu/gb/en/faq/faq/000000/000600/000094/faq000694_006.html?reg=eu&c=gb&lang=en&prod=mfc8460n_all

Let me know,if needed further assistance.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

Posted on May 28, 2010

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