Question about Dell Wireless Keyboard Optical Mouse w0147
Well, the first step to be taken is Disconnect the keyboard and the mouse from the pc (receiver/transmitter), if possible remove the battery and leave it outside for few minutes. Restart your computer and reconnect them, you have to also follow the steps that you just mentioned Step 1 and Step 2, as soon as they are connected, you'll see the lights blinking on the mouse/keyboard as well as on that receiver/sensor. Wait for few seconds and press the "connect" button on the mouse to get it connected, if nothing happens, follow the steps below:
1. Your first problem might be with the software or drivers, Run a "System Restore" and uninstall newly added drivers or softwares or hardwares. Please do it step by step very carefully.
2. As you have mentioned, that the battery has been changed, well once again double check the battery, and make sure that the receiver emits visible light. Please note that, this issue is only about synchronization (except hardware failure).
3. Sometimes even the small obstructions can hinder the connection. So, verify that there's no object in between the pc and the mouse/keyboard and the receiver/sensor is aligned with both. Even the cabinet or other metal objects can block the passage of the wireless signals (Radio Frequency).
4. Your last suspects, Although complete failure of a wireless keyboard or mouse is rare, it does occur in a small percentage of environments. Failure may occur suddenly, or it may happen over time as the device becomes increasingly difficult to use. Users who suspect complete failure should move the wireless keyboard and mouse device to another computer, change the batteries, resynchronize the devices, and test for operation; if the device still does not behave as expected, it should be replaced.
Try all the measures above step by step and please let me know. Good luck.
Posted on May 28, 2010
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Posted on Jan 02, 2017
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