I tried to open my Yahoo account on my new laptop, but it wouldn't accept the password. I registered a new account, and password, but it didn't recognize that. I changed the password again, but none of them work. I keep getting "password rejected" messages. Oddly enough, the account works just fine on my PC!
One of your keys is nonfunctioning
Your browser isn't up to date
For the key functioning, do a test of every key on your keyboard to make sure they all work.
For your browser, make sure that you're running the latest version of Safari. (Run Software Update by clicking on the Apple icon in the top left, then "Software Update...")
If all of your keys work, Safari is up to date, and you still have an issue - try running a different browser. You can pick up Firefox at http://www.mozilla.com/en-US/firefox/ or getfirefox.com
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Need to know what model your laptop is and what operating system. However, here is a workaround:
You should be able to access the Internet through your ISP, without accessing your email account. Try it with Google. if you can got into the internet, download another browser, such as Firefox. Try accessing your email account from Firefox. You may have exceeded your log-in tries with Safari (3 times wrong and you're locked out) so enter a new password and remember it or write it down. Or, go to the library and try to access your email...again change your password and write it down. This will prove your email is still active. Your operating system may not support a later browser...my OS 10.4.11 on an old Mac Pro can't be updated.
Power PCs won't run an OS later than 10.5 (Leopard) Try updating your OS, then try for a later browser.
This is what you should see in Yahoo mail. If your password that you have been given does not work if you have tried to access it more than about 6 times, they might have locked you out believing someone could be trying to hack the account. Try using the I can't access my account and they should take you through the set up.
I hope this helps. It sounds like you have done everything correct. Remember everything is case sensitive. Also try using Chrome or Firefox to try in case Safari is a problem. I always have three browsers to choose from for designing websites.
Dear Anna, I'm really sorry to hear you gave a total stranger, over the phone, your password. I sincerely hope someone has convinced you to close any accounts you may have and reopen with a variation of your name and a new password. If you haven't already, do the following:
Contact all your credit card companies and banks and ask them if there has been any activity on your accounts. Request your old accounts be closed and new accounts created.
Create a new GMail account. Contact Google; explain to them what happened; ask them to close the compromised account and see if they can provide you with assistance in perhaps retrieving any back-ups you may have had.
Create a new Facebook account; contact FB; tell them what happened; ask them to deactivate your old account; send a message to all your friends and ask them to "unfriend" your old account (in case FB can't deactivate it for you) and accept a new friend request from your new account.
I certainly hope you don't have any financial problems due to this. In the future remember that NO legitimate company will ask for your passwords. Either over the phone or through an email solicitation. You can always report the phone number, or the IP address of an email to the US gov. either through the Do Not Call service or email@example.com
Click your name (in this example, User)
in the Hi, User greeting at the
top-left of the page. From the menu that appears, select Account Info. A new browser screen
appears asking you to verify your password.
Type your password into the box and click Sign In. The Account Information page appears.
From the Account Info menu, select Change
Type your Current Password in
the first box
Type your New Password in the
Confirm your New Password by
typing it again in the third box
Head to the Yahoo Web site to begin the account creation process.
Click on the 'Sign Up' link on the home page to begin the account creation process.
Fill in all of the required fields on the page that opens. This will include your name and some additional personal information, as well as your choice for a screen name and password. If your screen name choice already exists, then you'll need to choose an alternative, or pick from the suggestions that Yahoo provides.
Click the 'Sign Up' button again once your account is ready. This will make your Yahoo profile active.
Download Yahoo Messenger
Proceed to the Yahoo Messenger Web site. You will click the 'Messenger' link on the Yahoo home page or you can head directly to the Messenger Web site (see Resources below).
Click the 'Get Started' link on the Messenger home page. This will redirect you to the download page for the latest version of Yahoo Messenger.
Wait a few seconds for the download to automatically begin, or press 'Click Here' in Step 1 of the Yahoo Messenger download page. This will open the dialog box that begins the download.
Double-click the Yahoo Messenger executable once the download completes to begin the installation process.
Sounds like your ISP is rejecting the password stored in mail. I used to get this a lot in windows with outlook express. The best solution I used to find was to remove all the mail settings and start from scratch setting them up again.