Question about GE JES1384SF Microwave Oven

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Microwave about 3 years old. Started making a bag of popcorn and after about 1 min. the unit started making a sizzling and grinding sound and a puff of smoke was noticed at the inside right panel opening. Immediately shut unit off. any ideas?

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  • GE Master
  • 9,047 Answers

Quite often this is due to grease or food particles stuck somewhere in the cavity of the oven or stuck on or behind the waveguide cover.

The waveguide cover (also called a spatter shield) is usually about the size of a playing card and often held in place by a plastic rivet.

It can be fragile, and the metal edges of the oven behind it can be sharp, so be careful!

The cover and the metal behind it should be cleaned with a mild, non-ammonia cleaner.

If the metal of the oven wall is burned or chipped, the area will first have to be sanded smooth and cleaned and dried thoroughly.

Then you can apply some high-temperature appliance paint, available from places like Wal-Mart, Lowe's or Builder's Square.

If the cavity metal of the oven is cracked or split, you can use a small amount of steel-based epoxy such as JB-WELD to patch the crack or hole.

Once that dries thoroughly, you can sand it very smooth, then apply paint.

If your waveguide cover is burned, it will need to be replaced.

It provides critical protection for the magnetron.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on May 28, 2010

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