Question about Toshiba Regza 46RV525U 46 in. LCD HDTV
I bought this TV 13 months ago. Unfortunately for me, 20-days past warranty. Last night I noticed a dark vertical line about 4-inches from the right side. It goes away after the tv (46rv525u) is on for 20-30 minutes.
I called the store (Vandries) who put me in touch with the local Toshiba service repair shop. They told me to call the 1-800-631-3811 number and argue with them because they may fix the TV even though it's 20-days out of warranty.
So, I called them and gave me the run around. I told the tech about all the problems reported online about this TV. I read this message forum here with 7 complaints of the same exact problems as I'm having, he laughed and said "that's pretty good if it's only 7", WTF?? How unprofessional is that?
Then I demanded to talk to a supervisor who said I misunderstood the tech guy. Here I am left holding the bag on a $1,200 TV that is only 13 months old and has LCD screen issues that they won't cover because I'm 20-days past warranty. And that comment just proves how unprofessional they are.
Stay away from Toshiba. Toshiba LCDs are junk, customer service is awful and they don't care about you. Google search "vertical line 46rv525u" and you'll learn this is a common problem with Toshiba.
The LCD panel is defective. They are expensive. Call customer service and they may extend the warranty for you if you complain enough.
Posted on May 28, 2010
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Posted on Jan 02, 2017
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