Question about Canon ImageCLASS MF4370dn Laser All-in-One Printer

1 Answer

Vista says CANON MF4370dn printer always offline? IP addrs issue?

I have a CANON MF4370dn printer connected to a wireless router. After initial setup, everything worked fine. After one day, Windows Vista always says the printer is offline. The remote UI menu for the printer states it is online. I suspect the IP address keeps changing for the printer and Windows Vista can't find it, because when I search for "new printers" the Canon appears. I have tried restarting everything (printer, router, computer), restarting the print spooler, and other basic things but I have no idea how to keep the printer online with Windows. . . .
I know others have had this problem, but they have not posted their solution. Thanks in advance for any help people may offer!

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.

    Habit-Forming:

    Visited the website for 3 consecutive days.

    Corporal:

    An expert that hasĀ over 10 points.

    Welcome Back:

    Visited the website for 2 consecutive days.

  • Contributor
  • 10 Answers

First of all, download updated driver from software.canon-europe.com and install ( before install, remove old drivers and programs)
and if appears again, change your network cable.

Posted on Mar 29, 2017

6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

  • 1 Answer

SOURCE: Canon MF4370dn Network Multifunction Laser Networking setup prob

I never figured out how to reset the machine but I figured out what I messed up on. I accidentally toggled the MAC address RX Auto to off. This means you must specify the MAC address of the machine you want to access it. This is why my computer could not find the printer. I went into the settings on the machine and changed it to auto and it works great.

Posted on Jan 03, 2009

  • 1 Answer

SOURCE: Canon MP620 Wireless All-In-One can't print to it

Delete the printer and then add it back. That fixed it for me.

Posted on Jan 03, 2009

  • 1 Answer

SOURCE: Canon mp210 problems print spooler error

Error EP22

Posted on Feb 10, 2009

  • 2 Answers

SOURCE: Canon MP 600 Will Not Turn On .... grumble.

I had this same issue. Lost power in the house for just a second, but after the printer would not turn on. I think that the loss of power caused the printer to get stuck in a locked state. Tried everything I could think of including changing outlets that the printer was plugged into but nothing seemed to work. Saw a troubleshooting tip on the Canon webpage about unplugging the unit for 5 minutes and thought it was hooey, but tried it anyway. Ended up leaving the unit unplugged for probably 15 minutes and when I re-plugged it in it fired right up.

Posted on May 15, 2009

  • 1 Answer

SOURCE: Canon MF4370dn printer network connection problem

Hi,
I had the same problem. I entered the info manually and it works. You could follow the instructions on how to do it manually in the e-manual (on the CD).
To get the IP, subnet mask, and default gateway: open a command prompt from windows. At the command prompt, type "ipconfig" without the quotes. Write down the IP address, subnet mask, and default gateway.
For the IP, for example, if what you have from the step above is 192.168.0.100, add 10 (so that you wont have repeated IPs by auto DHCP from the router. I am assuming you have no more than 5 machines on your network.) to the last number to have 192.168.0.110 to enter manually into the printer. Use the same subnet mask and default gateway.
Hope it helps.
Linh.

Posted on Jun 02, 2009

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Why is my canon mx340 offline cannot plug usb cord into d-link router


try plugging the cable into your PC USB port. If the printer stays offline, restart the computer.

Aug 18, 2014 | Canon PIXMA MX340 Wireless Office...

1 Answer

My Printer is offline and will not print


Hi!

If the printer says offline, the initial step that you need to check is the physical connection. If it is a USB printer, verify if the USB Cable is properly connected on both ends (PC to Printer and vise versa). If it is a network or wireless printer, make sure the printer is connected to your network. For wireless printers, you can easily identify if its just the wireless settings problem by connecting your printer hard wired to your wireless router. After you hardwired it, go to Printers and Faxes for XP, for Windows 7 and Vista click on Devices and Printers on the Control Panel. Right-click on your Printer icon then select "Use Printer Online" then try to print a test page.

Regards!

Feb 18, 2011 | Office Equipment & Supplies

1 Answer

Deskjet 6980 with wireless printing. can't get it to print wireless. shows offline


This is one of the common connectivity issues marring the benefits of having a wireless printer. In this situation your printer will not print when connected wirelessly but would need you to set it up with your system using a USB cable. Try resetting the IP of your system to what is mentioned in the printer and in case there is a router connecting your printer and system then use the IP address of router and put it in your system. This should help you fix this printer issue.

http://www.fixya.com/support/t7236576-not_printing

Dec 02, 2010 | HP Office Equipment & Supplies

2 Answers

Mf4370dn goes offline. I have uninstalled and then reinstalled it 3 times now. Every time I reinstall, it works perfectly. However, after a couple of sessions (shut down computer, start it up next day or...


Probably your computer has more than one network cards.
I had same problem on my main PC and I found it is not the printer itself after my investigation.
Probably the driver issue. It looks the printer driver can not get the printer status correctly if the computer has multiple network card installed.
I had VMWare installed, then VMWare installed 2 virtual network cards.
Once I uninstall VMWare, the offlince issue is gone.
Believe it or not, I'm also software engineer for other printer company so I could guess what the problem might be.
Good luck,

Nov 03, 2010 | Canon ImageCLASS MF4370dn Laser All-in-One...

1 Answer

I Have an HP C4795 printer and it is connected wirelessly to my computers. It will work fine then it just randomly goes offline several times per day. When I unplug the modem and router and plug them...


This is one of the common connectivity issues marring the benefits of having a wireless printer. In this situation your printer will not print when connected wirelessly but would need you to set it up with your system using a USB cable. Try resetting the IP of your system to what is mentioned in the printer and in case there is a router connecting your printer and system then use the IP address of router and put it in your system. Get more help for Wireless Printer Problems.

Sep 07, 2010 | HP Office Equipment & Supplies

1 Answer

Computer says printer is offline but everything is plugged in


Are you using the USB or the Network setup?

Windows Vista?

There are issues with network printers and vista going offline and having to be reinstalled again and again.

If it is a network unit you should upgrade the firmware on your router, change the router's dhcp range to a minimum of xxx.xxx.xxx.50 and over. Then set a static IP on the printer below that range, such as xxx.xxx.xxx.49 then re-install the printer on the computer and it should stay online.

Let me know if you need anything else,

Thanks,

Kevin

Feb 03, 2010 | Canon PIXMA MP780 All-In-One InkJet...

1 Answer

In Win Vista my new Canon mf4370dn is being reported as offline.


Go to this canon site and install the firmware update. This was happening to me all the time until I installed this firmware update and now I can print to it all the time. I used to have to turn the printer off and back on just to get the printer to wake up.

http://canoncanada.custhelp.com/app/answers/detail/a_id/20228/~/imageclass-mf4370dn-firmware-update

Jan 13, 2010 | Canon ImageCLASS MF4370dn Laser All-in-One...

2 Answers

Canon MF4370dn printer network connection problem


Hi,
I had the same problem. I entered the info manually and it works. You could follow the instructions on how to do it manually in the e-manual (on the CD).
To get the IP, subnet mask, and default gateway: open a command prompt from windows. At the command prompt, type "ipconfig" without the quotes. Write down the IP address, subnet mask, and default gateway.
For the IP, for example, if what you have from the step above is 192.168.0.100, add 10 (so that you wont have repeated IPs by auto DHCP from the router. I am assuming you have no more than 5 machines on your network.) to the last number to have 192.168.0.110 to enter manually into the printer. Use the same subnet mask and default gateway.
Hope it helps.
Linh.

Mar 15, 2009 | Canon ImageCLASS MF4370dn Laser All-in-One...

5 Answers

My printer is connected to the internet, but status is 'offline'


Hey Bud. I had the exact same issue with mine. I called around and no one had an educated answer. I remembered that my Uncle Lester works for the IP department for the city of Beaumont. I called his house and of course he was at work. Just for grins I asked his 8 year old daughter how to fix it. She simply said, "Just unplug the router and plug it back in.... What a ********...." Then she hung up... Neddless to say this seems to work for everything else too.... Good luck.

Dec 31, 2008 | Office Equipment & Supplies

2 Answers

Brother mfc 665cw connection error


I have a MFC665CW connected wirelessly to a router and a pc connected by ethernet to the router, with a broadband satellite receiver connected to the WAN port of the router (plan to add another PC to the network soon, so have set up the network in advance). I had trouble with the brother status montior flashing 'Ready' then 'Offline' all the time, when I knew the printer was always connected to the network. I had set up the DHCP stuff on the router to allocate IP addresses to everything that connects to the network, like you are supposed to. I updated drivers and firmware, but the problem continued.
When I checked the router status log I saw that one MAC address in the network was making a DHCP request every 5 minutes (i.e. it was asking the router to allocate it an IP address at regular intervals). Every time the router answered that request it made the Brother status monitor go 'offline'. The MAC address was my broadband modem. I fixed the issue by setting the router to allocate a static IP address to the MAC id for my broadband modem (in the DHCP setup section in the router's admin interface). That stopped the dynamic IP address requests from the broadband modem and the Brother status monitor works fine now. I also set static IP adresses for the printer and PC to be on the safe side, although I don't think that matters.
So, check your network log and look for a MAC id that makes regular DHCP requests and then set a static IP address for it. Hope this helps you guys too.

Mar 30, 2008 | Brother Multi-Function Center MFC-665CW...

Not finding what you are looking for?
Canon ImageCLASS MF4370dn Laser All-in-One Printer Logo

Related Topics:

1,670 people viewed this question

Ask a Question

Usually answered in minutes!

Top Canon Office Equipment & Supplies Experts

kakima

Level 3 Expert

102366 Answers

old marine
old marine

Level 3 Expert

1972 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Are you a Canon Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...