Question about Canon ImageCLASS MF4370dn Laser All-in-One Printer
I have a CANON MF4370dn printer connected to a wireless router. After initial setup, everything worked fine. After one day, Windows Vista always says the printer is offline. The remote UI menu for the printer states it is online. I suspect the IP address keeps changing for the printer and Windows Vista can't find it, because when I search for "new printers" the Canon appears. I have tried restarting everything (printer, router, computer), restarting the print spooler, and other basic things but I have no idea how to keep the printer online with Windows. . . .
I know others have had this problem, but they have not posted their solution. Thanks in advance for any help people may offer!
First of all, download updated driver from software.canon-europe.com and install ( before install, remove old drivers and programs)
and if appears again, change your network cable.
Posted on Mar 29, 2017
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Posted on Jan 02, 2017
I never figured out how to reset the machine but I figured out what I messed up on. I accidentally toggled the MAC address RX Auto to off. This means you must specify the MAC address of the machine you want to access it. This is why my computer could not find the printer. I went into the settings on the machine and changed it to auto and it works great.
Posted on Jan 03, 2009
I had this same issue. Lost power in the house for just a second, but after the printer would not turn on. I think that the loss of power caused the printer to get stuck in a locked state. Tried everything I could think of including changing outlets that the printer was plugged into but nothing seemed to work. Saw a troubleshooting tip on the Canon webpage about unplugging the unit for 5 minutes and thought it was hooey, but tried it anyway. Ended up leaving the unit unplugged for probably 15 minutes and when I re-plugged it in it fired right up.
Posted on May 15, 2009
I had the same problem. I entered the info manually and it works. You could follow the instructions on how to do it manually in the e-manual (on the CD).
To get the IP, subnet mask, and default gateway: open a command prompt from windows. At the command prompt, type "ipconfig" without the quotes. Write down the IP address, subnet mask, and default gateway.
For the IP, for example, if what you have from the step above is 192.168.0.100, add 10 (so that you wont have repeated IPs by auto DHCP from the router. I am assuming you have no more than 5 machines on your network.) to the last number to have 192.168.0.110 to enter manually into the printer. Use the same subnet mask and default gateway.
Hope it helps.
Posted on Jun 02, 2009
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