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Dear Support team, I have a smartdisk 80GB FireWire Hard Drive Model FWFP80EU. I had this connected to my previous mac. i have now sold mac for a toshiba P100 satelite which does not seem work. Also have not got original smartdisk installation cd. I have all my work in this hard drive and need to access asap! What can i do?

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Smartdisk's website reports that drives with model numbers beginning with "FWFP" do not require a driver to work with Windows 98/ME/2000/XP. You may want to check to make sure you are plugging the drive into a working USB port (switch the port you plug it in to).

Also, observe the way the computer reacts when you plug it in. Do you hear any sounds, or see anything in the lower right corner indicating it's trying to install anything?

Posted on Apr 09, 2008

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