Question about Logitech Harmony One Advanced Universal Remote with Color Touch Screen
I bought this remote for my elderly mom. It's worked well until today. Now , when she turns it on, only the radio comes on and she's locked out. She can't even begin to try and turn on the television. Nothing comes up on the screen. Any ideas, thanbks, vince B.
Hi Vince. It sounds to me like the LCD screen on the remote is blank or not displaying correctly. Is that right?
Sometimes there can be a corruption in the firmware of the remote that causes this to happen. If this is the case, updating the firmware usually fixes it. So, I am going to suggest that you start with that. Please do the following:
1- Remove the battery from the Harmony remote, hold the 'Off' button and insert the battery back in. The screen should display 'Safe Mode', or the backlight might flash.
2- Make sure you have version 7.7.0 of the Harmony software installed on your computer. You can download it at http://logitech.com/myharmony.
3- Launch the software and log in to your account.
4- Click on 'Downloads' at the top of the screen.
5- Click 'Firmware' and wait while the firmware updates.
6- Update the remote.
After you have done this, please test the remote. If the remote is still not working, please let me know the following so that I can see if I can determine what's up.
1. Is there anything showing on the LCD screen?
2. Are any of the buttons on the remote having any effect on the devices?
3. Point the remote at a digital camera or cell phone cam, and press some buttons. Does the end of the remote light up, indicating that IR commands are being sent?
Posted on May 27, 2010
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Dec 19, 2012 | Audio Players & Recorders
May 16, 2012 | Bose Audio Players & Recorders
Aug 03, 2010 | Take 2 Interactive Elder Scrolls IV:...
Nov 28, 2009 | Uniden Cordless Phone EXAI985
Oct 10, 2009 | Car Audio & Video
Oct 01, 2009 | Televison & Video
Aug 16, 2009 | 1998 Subaru Legacy
Aug 03, 2009 | RCA F27615 27" TV
Aug 02, 2009 | Televison & Video
Mar 20, 2007 | Panasonic CT-27D31 27" TV
Sep 13, 2013 | Logitech Harmony One Advanced Universal...
34 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: