Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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I just noticed that there isn't a light on my Dyson DC17. I would've sworn it once illuminated the path as I vacuumed. Am I wrong and is there someway I could remedy this?

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The Dyson DC17 does not have a light.

Posted on May 31, 2010

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Posted on Jan 02, 2017

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1 Answer

Does Dyson dc17 have a reset button to restart brushes


Please review the material here: http://www.dyson.com/Support/dc17/DC17-ANIMAL/DIAGNOSIS-ROOT-MENU/Flo-DC07-Gen-I-can-see-something-wrong-visual/Redirect-to-Flo-DC17-Check-brushbar/Flo-DC17-Check-brushbar/Flo-DC17-Reset-brushbar/Flo-DC17-Reset-brushbar

Feb 22, 2015 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

How to clean


Hi Sherry,

For advice on cleaning and maintaining your DC17, you might like to take a look at our online Support guide for this machine:

http://content.dyson.com/support/help.asp?product=DC17-ANIMAL&article=32

If you'd like advice on anything which isn't included in the Support guide, please email us at askdysonUS@dyson.com, and we'll be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Jul 31, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Extremely difficult pushing vacuum over new carpet


Hi Julie,

I'm sorry to hear you're having difficulty using your DC17 on this particular carpet type. I'd encourage you to contact the carpeting manufacturer for advice, as they should be able to recommend the best way of cleaning it.

If you'd like any further assistance with your machine, please email us on askdysonUS@dyson.com, or give our customer Helpline a call on 1-866-693-9766.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

May 09, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Wand on dyson dc 17 is clogged


Hi there,

If you've noticed a blockage in your DC17's wand, you should be able to remove this using something like a garden cane to dislodge it, after separating the wand from the end of the hose. Take care not to damage the wand when you do this.

You may also want to run through the troubleshooting steps shown in our online Support guide to make sure there are no other blockages in the machine:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

If you'd like any further assistance or advice, please call our Helpline on 1-866-693-9766, or email us at askdysonUS@dyson.com.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Mar 14, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Dyson animal died while vacuuming and will not turn on now?


Hi there,

I'm sorry to hear you're having difficulties with your DC17. Your machine is equipped with a safety device which shuts the cleaner down to prevent overheating - this is often due to a blockage, or because the filter needs a wash.

The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

In normal use, the filter should be washed at least once every 3-6 months. I note you've already cleaned the filter, but you might want to watch the video below to check you've done so as recommended. Use cold water without detergent, and allow at least 24 hours for the filter to dry completely before replacing it.

This should resolve the issue, but for any further assistance or advice, please call us free on 1-866-693-9766, or email us at askdysonUS@dyson.com

Best wishes,

Jack
Dyson Online Customer Support


Jan 16, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Why does my DC17 Animal vacuum keep shutting off?


Hi Emmeline,

I'm sorry to hear you're having difficulties with your DC17. From what you've described, it sounds as if the thermal cutout feature is shutting the machine down to prevent overheating. If you've already tried washing the filter and are still experiencing the issue, I'd encourage you stop using the cleaner and to contact us directly so we can help. You can call us free on 1866MYDYSON, or email askdysonUS@dyson.com. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Nov 16, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson DC17 gets carpet fibers stuck between the brush bar belt and where the belt attaches to the machine (not the brush bar end of the belt) Then it shreds the carpet fiber and I have to tear it apart...


Hi there,

If you're concerned that the amount of fibre your carpet is shedding seems to be excessive, I'd recommend consulting your carpet manufacturer to determine if this is normal, as the shedding period will vary according to carpet type and usage. They may also be able to offer advice on the best way to vacuum it, as they sometimes suggest vacuuming certain carpet types using suction only.

Kind regards,

Jack
Dyson Online Customer Support

Oct 03, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

We checked everything on the vacuum, except the motor. Is there a way to check? Vacuum just stopped running. Its a Dyson DC17. Thanks!


Hi there,

I'm sorry to hear you're having difficulties with your DC17. Like most Dyson cleaners, your DC17 is equipped with a safety device which shuts off the cleaner if it starts to overheat. This is often due to a blockage - I'd also recommend washing the filter. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

The correct way to wash the filter is shown in the video linked below. The filter should be washed in cold water without any detergent, at least once every 3-6 months. Always ensure it's totally dry before replacing it - this may take up to 24 hours.

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you and recommend the best course of action.

Kind regards,

Jack
Dyson Online Customer Support

Sep 15, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

How does one change the belt on a Dyson DC17 vacuum? Thanks


Hi there,

Under normal circumstances, the belt on your DC17 should not need replacing. If the brushbar is not rotating, please follow our simple step-by-step guide to ensure everything is correct with your machine:

http://www.dyson.com/support/help.asp?article=956&product=DC17-ANIMAL

If you've followed these steps and are still experiencing difficulties, please get in touch with us free on 1866MYDYSON (US), or email askdysonUS@dyson.com. One of our experts will be happy to provide you with the assistance you need.

Kind regards,

Jack
Dyson Customer Service

Jul 22, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

My dyson is making a loud noise when it's in the on and down mode (i.e. on carpets) the rod can spin, I've freed it of any hair and the belt appears to be fine..but something isn't right


Hi there,

I'm sorry to hear you're having difficulties with your DC17. It's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible.

You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Jun 24, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

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